Director of Operations with over 12 years of management experience in food, restaurant, catering,
purchasing, and operations. Strong leader with the ability to direct daily operations that include
production, fiscal responsibility, team leadership and motivation, resource planning, time management,
purchasing, maintenance, fleet, and logistics for market food manufacturing operations.
• Led the production of more than 14,500 meals daily, leading 119 team members while serving 44
school cafeterias in Houston, Austin, Beaumont, College Station, and San Antonio (2015-2020)
• Recognized as Top Leader for providing exceptional service to clients in Texas region (2014)
• Managed purchase orders budgets exceeding $4.5 million to ensure business continuity (2011-2020)
Director of Operations | Bodega Outlet Store Houston, TX June 2020- current
• Establish and maintain strategic plans for manufacturing covering capacity planning, infrastructure
requirements, cost containment, labor management and initiatives required for improvement
• Manage best practices with a strong emphasis on production efficiencies, food safety, compliance,
and asset utilization; ensure the development of systems and procedures for operating and managing
physical facilities, human resources, equipment, and products in a profitable manner
• Direct and complete audits as needed and make recommendations to optimize financial performance
or operational standards
• Ensure employees are compliant with safe ways of working and safety measures for the environment
• Manage 35 employees that include schedule management, coaching, and training
• Create and adjust logistics for timely delivery based on holidays, truck capacity, logistical issues
• Implement and evaluate actions/processes to drive increased consumption of products and services
• Leverage technology, data and rigorous business analysis and critical path strategies to enhance
effectiveness, improve efficiencies and margins, and drive customer engagement

Director of Operations | Northwest Catering Inc Houston, TX Jan 2015 – Jun 2020
• Provided oversight in planning, developing, implementing, and supervising a quality child nutrition
program at assigned schools, ensuring food safety and quality
• Managed the performance of the child nutrition program through verification and analysis of
customer satisfaction systems, and quality and service of products
• Collaborated with Management Team to establish bold, measurable, and achievable goals for
assigned schools focused on customer service, meal participation, cents per meal, and labor goals
• Investigated and resolved complex business issues as they relate to Food Services
• Maintained the compliance of assigned schools with all pertinent federal, state, and local regulations.
Including, but not limited to the following: National School Lunch Program, National School
Breakfast Program, After School Care Program, Summer Food Service Program, Child & Adult Care
Feeding Program, Fresh Fruit and Vegetable Program, HACCP Policy, and local health codes
• Collaborated with school administration to implement new child nutrition programs and products
• Maintained customer service through effective communication with principals, school staff, HISD
senior management staff, and community members
Houston, TX
(832) 370-1990


Director of Operations | BDY Food Services LLC Houston, TX Jun 2011 – Jan 2015
• Responsible for overall program effectiveness, labor controls, service, labor, waste, KPI’s and other
reports, and employee performance relative to “best practices” and requirements
• Ordered food and beverages, equipment, and supplies to ensure proper inventory governance
• Supervised food preparation, portion sizes, and the overall presentation of food Inspected supplies,
equipment, and work areas
• Ensured that employees always comply with health and food safety standards
• Addressed complaints regarding food quality or service to ensure customer satisfaction
• Managed budgets and payroll records established standards for personnel performance and customer

Operations Manager | Alamo City Foods Houston, TX Sep 2009- Jun 2011
• Supervised the plan for production of school meals and services for multiple client sites
• Managed resource planning for service coverage at client sites, food preparation, and shift coverage
• Monitored food and production costs, pricing, portion controls, quality assurance and controls
• Ensured food safety program, HACCP forms training and compliance as well as daily waste tracking
• Managed the health, sanitation, and safety regulations pertaining to the handling and storage of foods
and the operation of food processing facilities and equipment
• Ensured the proper use and care of equipment used in large-scale food operations
• Tourism & Hotel Management | University of Mersin- 1996


• Operations Management
• Staff Management
• Purchase management
• Inventory Management

• MS Office
• Quality Control
• Occupational Safety
• Customer Service

• Food Safety
• Planning
• Negotiating