Resourceful and adaptable Manager with over 15 years of experience in scheduling, staff training,
protocol development and process improvements. Meticulous team builder with expertise in
employee engagement, customer relationship management (CRM), time management,
accounting, and conflict resolution. Customer- focused leader seeking to leverage background into
assistant or operations manager role. Successful in both startup and turnaround management
roles. Comprehensive knowledge of all retail operations, including customer service, payroll and
merchandising. Proficient in Microsoft Office and Clover POS.
Recruitment and hiring
Point of Sale (POS) system operations
Trained in food safety guidelines
Fluent in Spanish
Recordkeeping and bookkeeping
Customer service oriented
Inventory monitoring
Problem solving
Employee mentoring
Excellent customer service
Organizational skills
Multitasking and prioritization
San Antonio, TX
Sazon Mexican Cafe/Feb 2012 to Feb 2020
State of Texas Licensed Food Serviced Manager
Evaluated operational trends and made proactive strategy adjustments to maintain
alignment between performance and objectives.
Trained current employees on additional job positions to maintain coverage of roles at all
Determined efficient work schedules for team on weekly basis to keep project moving and
each shift properly staffed.
Managed day-to-day operations, including supervision and assignment delegation for
30-member team.
Developed and implemented promotional strategies to drive business success and
maintain budgetary guidelines.
Oversaw personnel recruitment, performance and scheduling.
Maintained high level of morale and team-work on production floor through frequent
communication with 30+ employees.
Sought out and implemented methods to improve service and team performance and
boost business sustainability.
Worked with vendors and suppliers to establish strong relationships and maintain proper
inventory supplies – Decrease costs by negotiating better prices.
Reconciled daily transactions, balanced cash registers and deposited restaurant’s earnings
at bank.
Handled $6,000+ in cash and credit card payments daily with 99% accuracy.
Assessed employee schedules for effectiveness, approved all time-sheets and processed
San Antonio, TX78250

weekly payroll.
Completed regular line checks to maximize quality assurance.
Maximized food quality by closely monitoring shipments, preparation and food handling
by team members.
Established and enforced standards of personnel performance and service to provide
customers with consistent and positive experiences.
Coordinated optimal guest relations from initial contact through final check-out to boost
satisfaction and brand loyalty.
Makeup Artist /Licensed Cosmetologist
San Antonio, TX
Paul Mitchell Salon/Mar 2007 to Jan 2012
Suggested personalized skin care routines for clients, keeping skin type and skin conditions
in mind.
Provided makeup services to clients for weddings, proms and other special events.
Employed artistry and technique expertise by working directly with clients representing
products at industry or fashion shows and private events.
Researched makeup trends to learn about new products, trends and techniques by using
YouTube, beauty blogs and magazines.
Kept notes listing preferences and services provided to clients for quick reference.
Set up workstation and treatment room with necessary products, equipment and supplies.
Washed, conditioned, cut and styled hair for daily clients and maintain high levels of
customer satisfaction.
Recommended styles and treatments based on clients’ needs and appearances.
Drove retail sales through salon product and service promotion, making catered
recommendations to meet client needs.
Selected hair colors, products and services based on customer preference and individually
designed hair care plan.
Recommended products to customers to meet current needs or resolve specific concerns.
Cut and styled natural, artificial, colored or textured hair.
Backed up reception desk by answering phones, scheduling appointments and processing
Collections Specialist III
San Antonio, TX
JPMorgan Chase/Nov 2001 to Apr 2008
Overcame objections by applying advanced training and persuasion techniques.
Reviewed accounts to determine payment plan compliance.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Collaborated with legal department officials on bankruptcy cases for management of
proceedings and post-petition payments.
Completed skip traces on customers failing respond to collection efforts.
Negotiated credit extensions to assist customers in paying overdue accounts.
Negotiated rates with customers and entered payments into accounting system.
Arranged for debt repayment and established repayment schedule based on customer

Bachelor of Science: Business
University of PhoenixSep 2014
San Antonio, TX
Delta Mu Delta – International Honor Society in Business Administration – Lambda Sigma
Chapter Member
3.81 GPA
Associate of Arts: Business
University of PhoenixSep 2012
San Antonio, TX
3.96 GPA
Licensed Cosmetologist
Vogue College – San AntonioJul 2008
San Antonio, TX
Licensed Real Estate Agent
Alamo Real Estate InstituteJul 1997
San Antonio, TX
Held license until July 2005