Afrika Anthony assistant General ManagerCONTACT832-546-0282afrikaizz@outlook.com afrikaizz2@gmail.comPROFILEPerformance driven restaurant manager with proven success leading turnaround, SOP transformation and high growth operations; and strengths in producing sales-driven, customer focused teams. High energy, self-motivated and action oriented with effective communication skills whether, technology, executive, or business audiences. Experienced manager with strong leadership and relationship building skills. My ability to problem solve will transform your companies service, efficiency, and productivity.SKILLSTeam Building & MotivationStrategic Planning and ImplementationCoaching and MentoringManagement TrainingTime ManagementGuest RetentionStaff TrainingInventory Management and ControlAnalytical and Critical ThinkerCONFLICT RESOLUTIONHANDLING CUSTOMERS REVIEWS EFFECTIVELYHEALTH & SAFETYSUPPLIES ORDERINGGREAT ABILITY TO MAKE QUICK DECISIONSGREAT ABILITY TO MANAGE STRESSFUL SITUATIONS.GREAT ABILITY TO FIND IMMEDIATE RESOLUTIONS TO ISSUES AND CONCERNS.REMAIN CALM IN A BUSY ENVIRONMENTORGANIZATIONAL SKILLSEFFECTIVE MANAGEMENT & EMPATHETIC LEADERSHIPEXCELLENT VERBAL COMMUNICATION ABILITIESPROBLEM SOLVING SKILLSFOOD SAFETY &PROTECTIONEXPERIENCEBluewater SeafoodAssistant General manager 2018-PresentOversaw daily FOH operations including 54 table inside and outside dining, 16+ employees and a annual net income totaling 3.4 million and %9 growth since 2017. During 2018 management transition I assisted in formalizing operational systems and procedures by developing and introducing employee handbook, detailed job descriptions, workflow plans, and job aids. Collaborated with Assistant General Manager to set goals and par for weekly forecasting in terms of sales, purchasing, staffing, and inventory. Used Revention POS system to help management ensure accurate sales and inventory reporting, develop individual staff revenue goal. Fostered long-term, execution-oriented team of employees through growth and engagement initiatives. Improved management practices and shift control. Marriott Residence InnFront Desk Rep2016-2018Lead Receptionist and administrative assistant in training to Dewayne Scott AGM with daily operations and member-based services for elite status guest. Answered and directed phone calls. Received and assisted guest with reservations, amenities, consultations, travel arrangements, meetings, and events. Coordinated FOH and BOH staff key-card releases, training schedules, meetings, and events. Prepared weekly andmonthly finance reports for Assistant GM. Managed inventory, filing, and kept schedule for the Assistant GM and GM. Responsible for training and managing schedules of all new front desk employees. Pappasitos CantinaTrainer/Expediter/To-go2014-2015Developed strong consolidation skills in a high-performance environment while serving a high volume of guest. Provided excellent service ensuring repeat business and exceptional guest experiences. Lead expediter with a team of 5 BOH during low volume shifts and expedited high-volume catering orders from the Pappasitos training store. Trained FOH and BOH staff on steps of service, safe food handling and Pappasitos procedures. Promoted from server to To-go and expediter, and then to FOH and BOH trainer over the course of 18 months. AccountTempsOffice Admin-Temporary2013- 2014Hired out to multiple companies as a temporary office admin including J. Conner Consulting, Allpoints Group, Data Display, and Landry’s Inc. Catering. Project Coordinating Assistant- Cover and assume duties of absent coordinators including requisition, tracking and delivery of survey documentation ranging from plot plan forms, titles, purchase orders, finals, lot surveys etc. SEMS Training Analyst- Serve as main point of contact and liaison between J. Connor Consulting, facility managers and clienteles. Monitor, update, and acquire all offshore training certifications per employee (minimum 800 personnel per report) under law of the Bureau of Safety and Environmental Enforcement (BSEE) Provide and prepare concise reporting documents to clients for auditing weekly, monthly, quarterly, and yearly. Accounting Clerk and Receptionist- Assisted CPA with daily operations and provided key support and time management calendar for company. EDUCATIONSEMS Standard Operating Procedure Training Certificate (2013)Sweet Briar CollegeBusiness Administration; Human Resources 2010-2012American Intercontinental University Business Administration 2013- 2014
