ALBERTO CUEVAS HOUSTON, TX | C: 713-493-9577 | ALBERTOCUEVAS29@ATT.NET SUMMARY To obtain a position that will enable me to use my strong organizational skills, educational background, bilingual background and ability to work well with people. SKILLS • Problem solving • Academic • Financial Aid expert • Leadership • Analytical skills • Counseling • Critical thinking • Excellent customer service • Document management • Organized • Financial Aid literature • Time Management • Office applications • Presentations • Teamwork • Computer Skills EXPERIENCE 06/2019 to Current Financial Aid Advisor I University of Houston • Expert in counseling and working with students individually, ability to provide excellent customer service in difficult situations • Follow FERPA regulations and processed students forms • Advised student to follow academic plans to complete program of study • Manually processed Verification documents and submitted any corrections to CPS • Processed Return To Title IV documents with Federal Processing • Update students Satisfactory Academic Progress status and make sure they are meeting minimum requirements • Point of contact as the Veterans Liaison • Conduct orientation seminars for students • Knowledgeable with multiple financial aid systems, document management systems, and window based environment and office applications • Employ discretion and independent judgement to ensure compliance with state and federal law 10/2014 to 06/2019 Financial Aid Specialist IV Lone Star College-Cy-Fair • Communicate effectively with students • Provide students & parents with financial aid assistance and resources • Assist with training Work Study student • Provide financial aid literacy information • Conduct Financial Aid seminars and presentations in English and Spanish • Scanned confidential documents for follow up evaluations • Process Unusual Enrollment History Request

• Award scholarships based on criteria from donors • Audited students files regarding Satisfactory Academic Progress • Communicate with other institutions to verify enrollment • Work with the Department of Education to process some student’s files • Verified students applications to make sure they meet IRS filing guidelines • Employ discretion and independent judgment to ensure compliance with state and federal law 10/2011 to 06/2013 Cashier American Eagle Outfitters • Processing transactions that include cash or credit cards • Communicate effectively with customers and employees • Help customers find what they were looking for • Greeting customers with a smile • Maintaining my area clean an organized • Assist customers with providing fitting rooms to them • Performed regular inventory counts and submitted reports to upper management • Demonstrated excellent critical thinking and analytical skills by providing management with alternative solutions to everyday assignments EDUCATION AND TRAINING 2018 Associate of Arts Lone Star College • GPA: 3.18 CERTIFICATIONS NASFAA U • Return of Title IV Funds Credential • Verification Credential