Andy Coolidge10018 Samantha Dr 972-632-0276Frisco, TX 75035acooli2012@gmail.comSummary of QualificationsResults-driven Management Professional with demonstrated success in Multi-Unit Operations. Recognized for leading teams by realizing the vision through others, creating accountability, and coaching & developing management leaders. Effective team builder who is adept at establishing a strategic vision, championing the corporate culture and gaining buy-in from all levels of the organization to achieve success. Creates a collaborative environment by building effective relationships and understanding and influencing others. Selected areas of expertise include:Menu DevelopmentStrategic & Organizational PlanningCapital Planning & Budget AttainmentEmployee RelationsTeam Building & CoachingTraining & DevelopmentHR Recruitment, Retention & SchedulingGuest RelationsProfessional ExperienceIndependent Consultant, Dallas, TXSeptember 2020 – PresentHowdy Homemade Ice CreamDuring my time I have helped them move to a new location.Developed their Operations Manual.Developed their daily checklists.Instrumental in in setting up an ice cream truck for caterings and deliveries.Implemented as back-office payroll platform to streamline the employee’s ability to punch in on the POS system, to schedule the employees and to run payroll.Setup an initial equipment and smallware’s package for new franchisees.Scooters Coffee, Omaha, NBOctober 2018 – September 2020Scooters is a high-end coffee house and drive thru concept.Regional Franchise Business ConsultantOversaw a region of 48 units, in Texas, Oklahoma, Nebraska, Arkansas, Tennessee, North Carolina, Georgia, Florida, Arizona, Nevada, Utah and California.In 2019 my region opened 16 new units. The 2020 the goal is to open 35 new units.The second and third quarter of 2020, my regions year to date sales were up 30%. Conducted quarterly Business Reviews with all owners.Used site-visits to help get a pulse of how their operations were running according to Scooters Brand Standards.Responsible for creating, introducing, and implementing operational projects to the Company to improve systems, standards, and execution of daily operations.Global Franchise Group, Atlanta, GA July 2012-October 2018Global Franchise Group’s franchise brands including Great American Cookies®, MaggieMoo’s®, Marble Slab Creamery®, Pretzelmaker®/Pretzel Time®Senior Regional Franchise Consultant-Marble Slab and Great American CookiesOversee a region of 68 franchise locations in Texas, Louisiana, Oklahoma, California, Nevada, Hawaii, and Alaska. Working with Marble Slab locations as well as Marble Slab Great American Cookies co-brand stores.Opened 10 new co-brand stores in 2018.2017 my region generated over $18 million in Sales and was number one in the concept.Developed and maximized results in respective markets while maintaining a consistent customer experience and operational compliance.Project lead on rolling out new POS for the system.Ensured franchisees are following the Marble Slab and Co-Brand Stores are operating within our system, coaching franchisees to maximize their return on investment, assisting franchisees with operational guidance, mentoring and all aspects of training and store openings.Used site-visits, verbal, and written communications to support franchisees in the implementation of company-wide initiatives, improving guest satisfaction and profitably.Responsible for creating, introducing, and implementing operational projects to the Company to improve systems, standards, and execution of daily operations.Developed new audit form.Flik International, Westlake, TXJanuary 2011-August 2011Food Service Director Was responsible for the total food service for Fidelity’s office complex.Increased catering sales from $500 per week to $3000 per weekInstrumental in decreasing the food cost by 2.5% and decreasing monthly food purchases by 25%Oversaw an Assistant Manager, Executive Chef, Sous Chef and Catering SupervisorAndy CoolidgePage TwoBrooklyn’s Pizzeria, Dallas, TX August 2005 –July 2010Authentic Brooklyn’s Pizzeria Restaurant Company with locations averaging $1.4M in sales of food and alcohol.District Manager/Director of OperationsDirectly reported to the PresidentOversaw the daily operation of 5 fast-casual themed restaurants.Helped in the design and set-up of new restaurant prototype.Built diverse and effective teams committed to the company vision and principals through selection, training and on-going communications resulting in cohesive, productive teams.Used site-visits, verbal, and written communications to support restaurant teams in the implementation of company-wide initiatives, improving guest satisfaction profitably.Responsible for creating, introducing, and implementing operational projects to the Company to improve systems, standards, and execution of daily operations.Recruited, interviewed, and developed all new managers and provided ongoing development for existing managers, as well as make manager schedules every month.Developed Policy and Standard Operating Procedure ModulesProduced new menu items, including sandwiches, salads, and salad dressing recipes.Korman Marketing Group, Dallas, TX April 2004-April 2005Director of Racing SponsorshipResponsible for overseeing all race event weekends for Philip Morris USA, Marlboro Team Penske. Managed the on-site Name Generation for the Marlboro Data base, Direct Mail Ticket Redemption, Food and Beverage Operations and the Key Customer Program.Managed a team of 8 managers with up to 80 employees per race weekend. Oversaw all contracted suppliers and independent contractors who work on the Racing Program.Oversee a fleet of 4 semi-tractor trailers and a 15,000 square foot warehouse in Indianapolis that housed the tractor-trailers and inventory.In charge of an overall operation budget of $9 millionParticipate in the quarterly training of all new managers, and all the new promotions throughout the company.Surpassed 2003 name generation names gathered by 22%Instrumental in the design and implementation of enhanced consumer and key customer programsRockfish, Dallas, TXFebruary 2003-April 2004Restaurant ManagerWas responsible for the total bar staff and bar P & L.Store sales volume consistently exceeded $65,000 per week.Instrumental in decreasing the bar cost by 2.5% and decreasing monthly bar purchases by 50%Assisted in developing a plan to decrease the restaurants labor percentage by 2%, to an overall labor of 14%Andy CoolidgePage ThreeEntertainment Marketing, Chicago, IL February 2000-February 2003South Regional Director, Dallas, TXResponsible for a 12-city region with 36 full-time managers, and 480-520 total merchandisers, executing nightclub/bar promotions for Philip Morris USA, Marlboro BrandIn charge of an overall operation budget of $7 million and scheduled to execute over 900 nightclub/bar events for a single region in 2002Built the top-performing region in the company with a 12% increase over the previous year.Participated in the quarterly training of all new managers, and all the new promotions. Surpassed regional sales goal by 20%, producing the largest increase in the company.Recruited, interviewed, trained all new employees, and provide ongoing development for existing employees.Extensive travel required to all markets to supervise program launches and periodic market checks.EducationBachelor of Science in Restaurant/Hotel/Inst ManagementAssociates in Science – Food and Beverage ManagementJohnson & Wales University, Providence, RI Professional Highlights / SkillsHighest Year over Year sales for 2020 at ScootersFive straight years with positive sales growth in my Marble Slab regionHighest Sanitation Inspection Report in Company – Tia’sAchieved the Dragon Slayer award with Tia’s for making the biggest improvement in an underperforming store.Surpassed regional sales goal by 20% with Entertainment Marketing, producing the largest increase in the company.My region was the number one region for 2001 and 2002.Proficient with Microsoft Word, Excel, and PowerPoint
