Anna M. LaPlante

404 Oxford Street, #1311, Houston, TX, 77007
anna.laplante@outlook.com
m| 847.532.8801
Work History
SNOOZE, AN A.M. EATERY, Houston, Texas Jul.’17-Current
Assistant General Manager/ Sous Chef/Lead Trainer
? Opened, managed and operated two restaurants focusing on trendy breakfast/brunch inspired cuisine as company ambitiously
expanded into Houston market over last 2.5 years
? Directly responsible for entire restaurant operations from front to heart of house; managing team of 40-50 employees
? Facilitation of employee training, inventory control and review, ordering, HACCP standards and maintenance and daily use of
Microsoft Office, G-Suite, Compeat Inventory Software, Aloha POS
FREE RANGE CONCEPTS, Houston, Texas Jun. ’16-Jul.’17
Operations Manager
? Successfully opened two upscale dining and entertainment concepts for company’s extension into Houston market and turned
profit within 90 days of opening
? Effectively manages team of 50 employees in all service departments; responsible for staff training agendas, certifications,
retraining and schedules
? Assists and maintains all weekly and monthly inventory for both front and back of house operations
? Responsible for all opening and closing cash operating procedures; receiving and processing all invoices; extensive use and
thorough knowledge of Micros POS system, MS Office and Windows
THE WESTIN THE WOODLANDS, The Woodlands, Texas Jan. ’16- Jun. ‘16
Restaurant General Manager
? Opened and operated an elevated-American cuisine restaurant concept, Current, and lounge bars, Sidebar & Lobby
? Effectively supervised a team of 25, including 3 managers, ensuring all guests received Starwood and Howard Hughes
Hospitality superior level of guest service
? Developed restaurant’s and bar’s standard operating procedures; maintained mandated steps of service in all staff training
programs; develops and trains all food and beverage outlet’s staff and conducts monthly certifications and service audits to
ensure service standards were maintained; conducted pre-shift meetings, attended weekly manager meetings
? Analyzed business levels daily and adjusts staff to obtain daily labor costs; performed and delegated manager on duty walk-
throughs and tasks; prepared weekly schedules; operated Agilysis Infogenesis POS system
? Developed and oversaw restaurant’s and bars’ private dining and events; received and responded to all event inquiries; created
restaurant event orders; coordinated private event menus with Executive Chef and culinary team
IPIC THEATERS, Houston, Texas Oct. ’14- Jan. ‘16
Operations Manager
? Successfully opened first site at iPic Entertainment to yield $1.1 million in revenue within 1 month of opening date
? Effectively managed a team of 200 by ensuring all guests receive iPic’s superior level of guest service and is showcased through
an average 4.1-star rating on Yelp and 90%+ ratings with Secret Shoppers
? Oversaw all daily responsibilities of the theater; analyzed business levels daily and adjusts staff to obtain 14.5% daily labor goal;
managed daily Repair and Maintenance walk-throughs; prepared weekly schedules; developed and trained all departments’ staff
and conducted daily certifications and service audits to ensure service standards are maintained; conducted pre-shift meetings,
attended weekly manager meetings
? Responsible for all opening and closing cash operating procedures; extensive use and thorough knowledge on Vista POS system,
MS Office and Windows
? Assisted event manager with various group bookings and catered parties; analyzed and executed Banquet Event Orders and
closed event accounts
NORDSTROM EBAR, Schaumburg, Illinois Feb.’13-Oct. ‘14
General Manager
? Managed a team of 10 employees; responsible for hiring, scheduling, inventory control, ordering, marketing, organizing small
catered events within unit store, attended mandatory meetings/conference calls, analyzed P&L statements/expense reports, daily
use of Aloha POS system and MS Office
? Improved and maintained sales 17%, decreased food cost 15%
? Assistant General Manager at Michigan Avenue, Chicago location for one year; maintained inventory control, training, scheduling,
special events, staff productivity, produced high quality beverages and food items adhering to Nordstrom’s standards; achieved $1
million in sales in February 2014
Education
Roosevelt University, Chicago, IL – Bachelor’s Degree of Science, Hospitality and Tourism Management
Elgin Community College, Elgin, IL- Associate’s Degree of Applied Science, Pastry Arts