Seattle, Washington

Frostburg State University, Frostburg MD
Master of Business Administration
Cum Laude
AACBS Internationally Accredited

West Virginia University, Morgantown WV
Bachelor of Science in Business Administration
Major: Business Management
AACBS Internationally Accredited

Dollar Tree/Family Dollar
Enterprise Training Manager 2017-Current
Denver, Colorado
? Oversee training initiatives, programs, and projects for 3800+ retail locations spanning a 21 state
geographical region for both Dollar Tree and nationally Family Dollar. Provide support as needed.
? Create original training content, job aids, and process documents in addition to being a contributor in small
and large groups. Created complete training programs for all levels of management from assistant manager
to C level executives.
? Facilitate technical and soft skill leadership training to multiple levels of management including C level
executives for both companies within the enterprise in audiences of 20 to 400. Facilitator for annual
leadership conferences.
? Select, assess, manage and train certified training store managers. Ensure integrity to company processes,
policies, and systems to maintain a world class standard of training.
? Foster meaningful business partnerships to collaborate across multiple departments to impact development
in all sectors of the enterprise. Facilitate expansion in partner capabilities and knowledge through pod
meetings, remote instruction, and creating plans for one on one performance development.
? Improve learning and development metrics in regards to online learning courses, training processes, and
store manager retention.
? Design and conduct multiple concepts/models of sales training for both companies, including new store
formats, merchandising, remodels, and sales implementation strategies.
? Leads development with support team including training specialists, training project managers, and
enterprise training managers.
? Conduct remote and in-person interviews during and after training to assess knowledge gaps. Create and
execute SMART plans to address deficiencies.
? Consistently participants in company-wide HR reporting, content creation, instructional design, training
impact analysis and performance analysis.

Burger King
Senior Manager of Training 2016-2017
Memphis, Tennessee
? Oversee daily training initiatives for 150 restaurants in the mid-south with combined sales of $200+ million
annually. Create all training materials, decks, videos, and initiatives.
? Manage a group of 25-30 restaurants quarterly to improve profitability by at least 1.5%.

? Develop and award certifications to CRT’s (certified training restaurants)
? Develop and train new district managers. Manage a group of 2-3 new district managers each quarter.
? Manage a team of (6) regional training managers that visit the bottom 25% of the restaurants and corrects
their performance to above par results.
? Provide analytics to COO, VP, director of operations, district managers and general managers on COGS,
theft, profitability, and other operational metrics.
? Created new training manual for internal and external assistant managers, general managers, and district
? Conduct quarterly companywide training seminars on food costs, labor costs, and other performance
? Reduce cost of goods sold companywide by 1.2% through training and SWOT team initiatives. Reduced
assigned region cost of goods sold by 1.9%.
? Captured over $102,000 in loss in Q1 & Q2 due to cash & food theft at crew and management at various
? Lowered speed of service by 9% in the bottom 20% underachieving units in the company while maintaining
labor and increasing guest satisfaction metrics.

Burger King
Area Director 2015-2016
Chambersburg, Pennsylvania
? Oversee day to day operations of up to 8 restaurants with a combined sales volume of $12 million annually
? Reduced food variance from 1.59% to .77%, met and exceeded food costs expectations.
? Ensure all restaurant systems are used effectively to maintain guest satisfaction and grow sales.
? Hire, train & develop general managers, assistant managers, and hourly shift coordinators. Continually coach
performance to create great leaders.
? Increased sale growth to 15% by implementing systems revolving around speed and check average.
? Meet and exceeded labor expectations. Consistently ranked at the top of the entire company.
? Conduct monthly P&L reviews with general managers to identify errors, areas of strength, and areas of
? Conduct daily business reviews with each unit to identify areas of opportunity and strength from the
previous day’s performance.
? Ensure management teams create effective schedules and projections to meet our business needs.
? Responsible for a team of 50 managers, and 300 crew members

Burger King Corporation 2014 –2015
Sales, Profit & Operations Training Manager
Harrisburg, Pennsylvania
? Primary point of contact within assigned markets (Harrisburg/Allentown) to support 70 franchise owned
restaurants ($87 mil average yearly sales) in achieving superior operations in accordance with brand
standards, increasing sales and improving profitability.
? Primary focus is to evaluate each assigned restaurant to determine an action plan that will engage the
Director of Operations, Area Director, District Manager, and restaurant teams in continuous improvement
in determined metrics. Engage in an active teaching and coaching role to ensure the right behaviors are
learned and supported so that improvements are sustainable over time.
? Visit 70 assigned franchised restaurants to perform evaluations, including the review of financial and profit
indicators, operations and provide comprehensive coaching that drives improved and sustainable business
? Engage in immediate problem resolution and/or short-term action plans to correct critical issues.

? Utilize various tools around best practices in sales, marketing, finance and operations (gorilla marketing,
suggestive selling, P&L management, facilities management) to build restaurant capabilities and drive
improvements in sales and profits.
? Review restaurant evaluations, sales and profit indicators along with established action plans with
management and prioritize issues accordingly.

Papa Murphy’s Pizza 2010- 2014
District Manager
Hagerstown, Maryland
? Human resource functions such as recruiting, staffing, hiring, and related employment task
? Facilitate all store activities and oversee restaurant operations of 4 units.
? Meet sales, customer, and other financial goals and targets
? Prepare and present annual performance evaluations for all employees
? Train all functions and positions of restaurant, present training for new and promotional items
? Generate daily sales reports, profit and loss reports, and create marketing plans
? Create and manage social media outreach/marketing programs
? Manage and reduce food, operational, and overhead costs

? SPHR (In Progress)
? ServSafe Food Manager Certification
? ServSafe Certified Proctor
? ServSafe Certified Instructor
? NEHA/ANSI Food Manager
? NFA Certified Trainer
? Multi-Unit management
? Progressive Leadership
? SWOT/ P & L Analysis
? Adobe Captivate, MS Office, Various