Anthony M. McCallum626 Rose Cottage Place || Dallas, Texas 75211 || (501) 909-1105amccallumsr@yahoo.comSUMMARYA driven and highly accomplished senior operations executive specializing in the restaurant industry, with extensive experience in process improvements, stakeholder relations, talent development, recruiting and onboarding, training and team development, budgeting and P&L oversight, and fostering diversity. Cultivates high-performing teams by promoting ongoing training/education and a culture of collaboration. A proven track record of utilizing the core tactics of change management to bolster profitability, reduce costs, and better serve a customer base. A dedicated and dynamic leader who exemplifies the pillars of integrity, respect, and service, translating ideals into achievable goals that ensure short-/long-term success for an organization.EXPERIENCELocal Favorite Restaurants COO/Vice President, 2022-PresentLed a 60-unit restaurant company with tremendous growth potential. Led a team of 9 directors and an RSC team of directors and managers in various functions and partnered with the CFO and the President to turn the company into a financially stable growth company. Developed systems and systematically rolled out new technologies to support growth.Rolled out Toast and CrunchTime in 60 units successfully.Led the change of an over 100-year-old brand from using cashiers to server banking and poor line flow to effective line functions.Built an operations business plan and implemented it successfully.Led the company to a culture of teamwork to accomplish greatness.CSI Senior Consultant, 2021-2022Took over poor performing businesses and turned them into profitable businesses by developing trust from the owner and employees and inputting systems that significantly improved the financials, operations and accounting areas.Took a business from 1 million in revenue to over 3 million in revenue in 6 months.Developed employees and owners into dependable leaders.Always impressed the business owners to the point of extending agreed upon time because of constant results.Askar Management COO/Executive Vice President, 2019-2020Led hiring and developing for 6 Brand Directors, 3 HR reps, Marketing Director and 150 GM’s. Oversaw over 100 restaurants and over 100 franchisees. Managed over $200,000.000 in annual sales. Created and developed numerous changes and systems throughout the company.Helped transition a bad franchisee/franchisor relationship into a strong thriving relationship.Led an evaluation process that led to the purchase of 40 franchise units.Darden 1992-2017OLIVE GARDEN (subsidiary of DARDEN RESTAURANTS), Orlando, FloridaDarden Senior Vice President, Houston Division, 2014-2017Led hiring and training for 11 directors and 400 managers. Managed various direct reports, including facilities manager, HR specialist, and financial analyst. Oversaw 100 restaurants, including NROs, and 10,000 employees. Managed over $500,000,000 in annual sales. Developed, supported, and led numerous changes in division and company. Maintained monthly P&L responsibilities. Provided positive reinforcement and inspiration for entire team.Developed and implemented company initiative to grow guest counts and sales.Led division to number one in annual sales each year, exceeding standard by 30%.Developed and implemented new process for evaluating top talent.Selected to close annual general manager conference in 2015 and 2016.Reduced contract services by over $100,000 per month in 2015.Hired and trained 11 directors and 400 managers.Partnered with the Leukemia & Lymphoma Society to support cancer research.Darden Regional Vice President, Orlando Division, 2013-2014Oversaw hiring and training for nine directors and 300 managers. Managed 70 restaurants, including NROs, and 7,000 employees. Developed, supported, and led numerous changes in area and division. Managed various direct reports, including facilities manager, HR specialist, and financial analyst. Maintained monthly P&L responsibilities. Provided positive reinforcement and motivation for entire team.Won VP of the Year Award in 2014.Grew sales, guest counts, and earnings faster than other areas.Started employee resource group initiative to grow minority talent and diversity.Co-developed criteria for annual general manager conference in 2014.Voted best presenter of session and selected to close general manager conference in 2014.Darden Managing Director, Dallas Division, 2012-2013Guided hiring and training for six directors and 200 managers. Oversaw 52 restaurants, including NROs, and 5,000 employees. Developed, supported, and led numerous changes in area and division. Maintained monthly P&L responsibilities. Provided positive reinforcement and motivation for entire team.Grew sales, guest counts, and earnings faster than other areas.Acted as member of executive leadership council.Served as talent development leader of division.Opened four successful NROs in one year.Organized company community involvement initiative.Darden RED LOBSTER, Little Rock, ArkansasDirector of Operations, Dallas and Arkansas, 2004-2012Hired and trained 44 managers. Oversaw ten restaurants, including NROs, and 1,000 employees. Led numerous changes in region and division. Maintained monthly P&L and inventory accounting. Provided reinforcement and motivation for entire team. Served as member of executive leadership council.Acted as emerging director and leader in division.Recognized for top opening week guest count NRO in company.Received award from Darden in 2011 as top-performing director.Awarded highest earnings in company in 2006.ADDITIONAL EXPERIENCEDarden General Manager, Red Lobster, 1992-2004. Facilitated turnaround of restaurant following request from SVP. Led hiring, training, and development of 100 employees and four managers. Oversaw daily, weekly, and monthly P&L and inventory accounting. Developed, planned, and organized numerous strategies to improve operations and results. Led remodel efforts for restaurant. Developed restaurant into highly profitable training center. Recognized as most improved guest experience in division. Earned award for most improved guest experience in company as well as received invitation to speak at annual general manager conference. Recognized for reducing turnover significantly.EDUCATIONNORTH CAROLINA CENTRAL UNIVERSITY, Durham, North CarolinaB.A., Visual Communications, 1991
