Ashley R. Marie, CPCE & TWP
16746 Colony Bend Drive, Friendswood, TX 77546
713-492-7969 | ashley.marie1123@yahoo.com
www.linkedin.com/in/ashleyrmarie
EDUACATION
University of Houston – Clear Lake; Houston, TX Bachelor of Arts in Communication
Blinn College; Brenham, TX Associates of Arts in Liberal Arts
WORK HISTORY
Topgolf Houston-Webster – Webster, TX
Sales Account Manager September 2019 – May 2020
• Responsible for selling the experience of Topgolf primarily through contracted events with primary
event market of focus being corporate clients.
• Assist with social market bookings as demand dictates in accordance with the company’s guest centric
lead response standards.
• Responsible for delivering outstanding guest service throughout all stages of the sales process including
ongoing post-event follow-up to ensure repeat business and referrals.
• Responsible for prospecting new client opportunities via outbound efforts and networking in the
community to drive sales.
Sugar Creek Country Club – Sugar Land, TX
Catering & Events Manager August 2018 – September 2019
• Responsible for selling and servicing events, primary sales efforts are in Banquet Food and Beverage.
• Responsible for menu planning, agenda setting and the Country Club’s meeting services. Responsible for
contract review and facilitating communication before, during and post event with pertinent the
Country Club’s staff to ensure a high level of service.
• Host tours, maintain strong customer relationships, participate, and may lead event meetings and other
staff meetings.
• Work as a team member with the sales and events staff.
Hyatt Regency Houston – Houston, TX
Event Sales Manager January 2018 – August 2018
• Responsible for selling and servicing events, primary sales efforts are in Banquet Food and Beverage.
• Responsible for menu planning, agenda setting and hotel meeting services.
• Responsible for contract review and facilitating communication before, during and post event with
pertinent hotel staff to ensure a high level of service.
• Host hotel tours, maintain strong customer relationships, participate, and may lead event meetings and
other staff meetings.
Hyatt Regency Houston – Houston, TX
Assistant Director of Operations May 2016 – January 2018
• Supply support to the Director of Operations and the operation departments.
• Oversee the general operation of hotel functions and assisting guests when necessary with the
opportunity to act as a roving manager to accommodate scheduling.
• Responsible for training, staff development, scheduling, and payroll.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and
quality.
• Knowledge of operation systems such as POS, Opera, and Reserve.
Shula’s Steak House (full-service) – Hyatt Regency Houston – Houston, TX
General Manager February 2014 – March 2017
• Responsible for managing the outlet as a successful independent profit center while maximizing guest
satisfaction.
• Support and manage the restaurant while working closely with other hotel departments.
• Ensure effective associate hiring, training, development, promotion and continuous reinforcement of
service expectations.
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results.
Levy Restaurants – John B. Hynes Veterans Memorial Convention Center – Boston, MA
Senior Banquet Manager September 2013 – February 2014
• Responsible for managing 193,000 square feet of exhibit space, 38 meeting rooms and 24,500 square
feet of ballroom space.
• Have direct impact on the interviewing, selecting, training, and motivating of all banquet staff.
• Manage the daily operations of all banquet functions, coordinate all function activity with the banquet
sales and banquet sous chef teams, and oversee maintenance of the banquet facilities.
• Schedules banquet, event services and event technology staff to forecast and service standards, while
maximizing profits.
Einstein Bros Bagels – Hyatt Regency Houston – Houston, TX
General Manager May 2012 – September 2013
• Responsible for the daily operations of the coffee shop and gift shop outlet within the hotel daily.
• Responsible for interviewing, selecting, training, supervision, counsel and discipline of associates.
• Responsible for the inventory, ordering and organization of all retail merchandise.
• Directs and motivates team to provide consistent, high quality service.
• Provides clear communications and sets performance expectations for employees.
Shula’s Steak House (full-service) – Hyatt Regency Houston – Houston, TX
Business Development Manager/Assistant F&B Manager June 2011 – May 2012
• Support and manage the hotel restaurant while working closely with other Food & Beverage managers.
• Apply and continually broadens knowledge of food and wine trends, and overall presentation.
• Performs all duties of restaurant employees and related departments as necessary.
• Responsible for selling, soliciting, and cold calling and servicing private events for the restaurant.
• Execute and service all social events booked through the planning process; including, but not limited to:
meet with clients, create banquet event orders, and attend necessary meetings.
• Prepare and collect payment for events following all standard billing procedures.
CERTIFICATIONS
Certified Professional in Catering & Events (CPCE) – National Association of Catering & Events
Trained Wedding Planner (TWP) – American Association of Certified Wedding Planners
Hospitality & Tourism Management Certification – Florida Atlantic University
Food Manager’s Certification Program – City of Houston (Credential ID 219882) Exp. June 2022
Texas Alcoholic Beverage Commission Seller Training Certification (Credential ID 6925115) Exp. August 2021