Benjamin GordonHenderson, NV · 714.907.7418Gordon.g.benjamin@gmail.com SUMMARYEnthusiastic Manager with 4 years management and 15 years of food and beverage experience. Seeking employment that enables personal and professional growth through gaining more knowledge and daily interactions with both team members and guests. Looking to lead a team that provides guests with exceptional service. Experienced in both front of the house and back of the house training. Looking for opportunities to continue using and expand on this knowledge. Experience11.2018 – Current.Shift Manager: Casino beverage operations, Las Vegas Sands CorporationResponsible for:Restructuring inventory and pars based on changing economic structure due to covid-19Ensure successful daily beverage operations on the Casino floor through staffing adjustments, inventory control and guest interactions.Daily scheduling adjustments to ensure that the floor is optimally staffed.Recording and adjusting inventory of eleven bars every quarter.Daily and weekly ordering to maintain par stock of liquor, mixing ingredients, cleaning supplies and service items within budget constraints.Ensure health code and cleanliness of bars is being maintained.Respond to guest challenges both in person and through email.Enable Team Members to maintain 5 diamond 4-star service to guests.Create daily sales reports and service recaps for all lounges.02.2018 – 11.2018General Manager: The aquatic club, Las Vegas Sands CorporationResponsible for:Daily operations of the venue.Review monthly profit and loss statements with Assistant Director.Scheduling Team Members for weekly shifts.Monthly inventory of two bars.Responding to any positive or negative guest interactions.Daily promotion of the venue.Creating a proper schedule and budgeting for inventory cost based off of projected sales.Create daily and weekly orders based on sales and future reservation minimums.2.2015 – 2.2018Mixologist, Las Vegas Sands corporationResponsible for:Point of contact for guests inside the Palazzo casino and resort.Delivering 5 diamond 4-star service to all guests who approached the venue.Creating new and seasonal menus for multiple resort venues.Following the company standards for complimentary beverage service based on gaming and guest safety.Writing daily liquor orders based on bar stock and anticipated business.2.2013 – 2.2015Bartender, Las Vegas Sands corporationResponsible for:Responsibly serving guests and servers with 5 diamond 4-star service.Following the company regulations for complimentary beverage service based on gaming and guest safety.2.2008 – 2.2014DESIGNATED TRAINER, THE CHEESECAKE FACTORYResponsible For:Training all new Bartenders and servers in proper company procedures regarding drink mixing and food serviceMonthly inventory with management.Safely serve guests both food and drinks.Providing unmatched service to ensure return guests.EducationMay 2007History, California state university fullertonGraduated Cum Laude with a 3.9 grade point average.SkillsAward T from the Consejo Regulador del TequilaLifeguard CertifiedEnthusiasticReliableResponsible
