BRADLEY SPOFFORDbradleyspofford@gmail.com • 301-442-3691linkedin.com/in/brad-spofford-45610b66 • Frisco, Texas PROFILEAccomplished Executive with a reputation for championing innovative solutions that enhance organizational performance utilizing strong knowledge of KPIs and ability to build and maintain vendor partnerships. Efficient, effective, and fiscally conscientious leader with a focus on maximizing profit and bottom-line savings through process improvements and expansion. Ability to lead both large and small teams with an emphasis on personal and professional excellence. AREAS OF EXPERTISEExecutive Operations ManagementPerformance Analysis (KPIs)Budget Management Strategic Planning and ExecutionBusiness DevelopmentProcess ImprovementsProfitability and Revenue GenerationGrowth OptimizationCost & Waste Reduction SOP Development Quality Assurance Initiatives Communication Skills Coaching & Mentorship EDUCATIONB.S., EnglishUnited States Naval AcademyAnnapolis, MDPROFESSIONAL EXPERIENCEConsultant, May 2022 to PresentP&E Hospitality, Frisco, TXWork with clients in the restaurant and sports entertainment space to help positively develop their company’s needs around communication, guest service, problem solving, time management and analytical skills. Ideally positioned to help bring more focus to the guest experience as well as a greater emphasis on employee engagement.By developing a comprehensive analysis of the client’s current state of operations, guest experience, organizational structure, competitive landscape, and financial performance, I am able to create a customized hospitality solution that will leverage industry best practices and market trends to deliver clear milestones and expectations.Monitor project progress and budget, adjusting scope and resources necessary to ensure successful completion.Negotiate and manage relationships with third-party vendors as needed.Stay abreast of the latest industry trends and developments to maintain a position of thought leadership.Chief Operations Officer, August 2021 to May 2022Swing Racquet and Paddle, Raleigh, NCDirect, coordinate and oversee the administration of the start-up’s business development activities related to production, pricing, sales, and operations. Devise strategies for sales promotions and events. Analyze sales reports and performance data to identify needs for cost reduction and streamline processes. Negotiate with and monitor suppliers to ensure quality control and budget considerations. Perform personnel functions as necessary, such as recruitment, training, and evaluation. Coordinated and implemented all operations for the start-up, including the development of the company’s Operation’s Handbook, KPIs and metrics platforms, Retail and Membership structure and event sales strategies.Vice President – Integrated Supply Chain, 2019-2021Urban Air Adventure Parks, Bedford, TXAdministered all aspects of park development from design to the installation and construction of attractions. Fostered relationships with new and current vendors worldwide to mainline processes, and meet deliverable and profitability objectives. Mentored and trained team. Analyzed sales and budgetary data utilizing KPI metrics to identify areas for cost reduction and improvement productivity. Oversaw the opening of 35 new parks during the Covid pandemic.Improved workflow systems in the Maintenance and Spare Parts division of park operations resulting in increased efficiency.National Director of Operations, 2011-2019Topgolf Entertainment USA, Dallas, TXApplied and evaluated performance data to maximize efficient operations while strengthening cross-functional relationships to maintain the efficacy of operations. Established tracking systems and trained leadership teams on operations within the hospitality and entertainment field.Facilitated operational control of multiple entertainment venues across the country generating $200M in revenue. Hired and developed 100+ future leaders across multiple departments. Led first location to reach $25M revenue milestone. Integrated new labor model, reducing labor by 4.5% while simultaneously improving guest satisfaction. Supported expansion period (scaled from 4 US locations to 56). ADDITIONAL EXPERIENCE Regional Director of Operations, Arby’s Restaurant Group, Inc., Atlanta, GA Utilized hands-on coaching skills to develop high-performing regional team. Collaborated closely with senior leaders on high-level decisions and strategic direction. Oversaw and monitored adoption of all marketing and operational programs. Leveraged KPIs to determine actionable plans aimed at expanding client base.General Manager, Lucky Strike Entertainment, LLC, Washington, DCOptimized guest experience while ensuring strict financial and heath/safety compliance. Actively enforced SOPs to enhance quality metrics. Controlled costs by meticulously managing contract negotiations and budget implementations. Managed employee performance, including performance reviews, training, and scheduling. Promoted culture of operational excellence through comprehensive staffing, training, and quality assurance initiatives. Director of Operations, Fuddruckers Restaurants, LLC, Mid-Atlantic Region (VA, MD, DC) Led general management team in all aspects of operational development, including establishment of SOPs and quality standards. Supervised eight directly reporting GMs. Overhauled operations with a focus on modernization; enhanced profitability through cost and waste reduction. TECHNOLOGY MS Office, Google Suite, Salesforce, numerous POS and proprietary systems
