Brian D. BoulangerFort Worth, TX 76137 903-466-2350BrianBoulanger@yahoo.com LinkedInManagement ProfileTrack record of success managing high-volume, guest-oriented restaurants.Inspirational team leader delivering sustainable and repeatable results for sales leaders. Expertise in training and mentoring teams in sales, customer service, inventory, and marketing. Deliver solutions during challenging market times. Hands-on, open-door manager remedying employee concerns and fostering collaboration across all team levels. Ensure complete customer satisfaction and high ratings. Highlights of ExpertiseRecruiting & Staffing InitiativesCost Control Initiatives Experience in NROInventory OptimizationHuman Resources Management Driving Continuous Sales Results Collaborative Employee Relations P & L AccountabilityMarketing Initiatives Team Building & Leadership Career SummaryGeneral Managerrise n°3, Fort Worth, TX, July 2017 – CurrentProprietary leader responsible for the growth of the restaurant, management, and team members. I currently guide a team of 5 managers and 60 team members.Key Achievements:Effectively guided the restaurant to a successful opening where we saw immediate profit the first monthAchieved the #1 reviewed restaurant in Fort Worth according to TripAdvisorExceeded all targets the first year open, 2017, including COGS, Labor, and SalesSuccessfully implemented a new training program for all rise restaurantsDevelop and implanted a successful income tracking model to ensure tips and commission were properly accounted forGeneral Manager/Regional Staffing Manager/Regional Safety ManagerRed Lobster, Lubbock, TX, October 2011 – May 2017Team leader who is responsible for all aspects of the restaurant. I was responsible for 5 managers and 100 team members within my restaurant and the staffing responsibilities of over 700 team members throughout the region.Key Achievements:Improved hiring efficiency and reduced regional turnover by nearly 12% Achieved a sustained overall Guest Satisfaction Score of 65%, positioning our team in the top 25% in the company to finish the fiscal yearEarned the best overall waste results in the region and finished in the top 10% in the company, netting us over $20,000 in savings vs. prior yearObtained the highest Total Quality Audit in the division the past 2 quarters Increased labor efficiency resulting in over 10% improved earnings in one yearAnalyzed daily, weekly, and monthly trends to ensure that all aspects of the restaurant are maintained at a high level which has allowed us to reach Diamond Club level successDeveloped and implemented a daily sales plan that allows the regional team to improve sales year over year by focusing on specific selling points and utilizing all team members throughout the dining processEducational BackgroundUniversity of Wisconsin-La Crosse, La Crosse, WI, August 2009Bachelor of Science in Marketing
