EDUCATION:University of Central Florida Graduated: August 2018Rosen College of Hospitality ManagementWORK EXPERIENCE:LOEWS HOTELSManager in Training Program August 2018-PresentOrlando, FloridaInterdepartmental training for six months to gain knowledge on all departments in a hotel, leading with a focus in Food and BeverageTraining included opening a 600-room hotel at Universal Orlando. Tasks included creating par levels for storerooms, training new team members on POS systems and teaching standards of service. Team Member mass hire, training, and learning and development for all Food and Beverage outlets.Managing the Team Member Food and Beverage outlet and understanding budgeting and labor costs. Training in Engineering on how to efficiently use HotSOS, and manage work orders.Understanding payroll through Unifocus, scheduling, and approving shifts.One month of training in Human Resources to understand the interviewing and onboarding process.HOOTERS OF AMERICA Orlando, Florida Certified Corporate Bar Trainer/Shift Supervisor November 2017-PresentOverseeing all 4 bartenders for night shifts, counting inventory, conducting interviewsTraining an average of three new bartenders a month on following procedures of the bar Teaching 4 hour classrooms on responsible alcohol service amongst guest to traineesScheduling quarterly bar meetings for all certified bartendersCertified Corporate Bartender July 2016-November 2017Tending a bar with 30 seats including having all bar knowledge on alcohol, beer, and bar routinesTaking care of bar guests, and averaging $1,500 in sales a nightServicing bar drinks to a 250 seat restaurantEnsure customer safety with alcohol consumption through communication and observationCommunicating with managers on guest behaviors Corporate Trainer October 2015-July 2016Employee of the Year Hooters of America 2016Employee of the Quarter Hooters of America May 2016Training 3 new servers on average per week on menu knowledge and restaurant ethicsFollowing a five day training process with trainees to ensure they have necessary knowledgeShift leader to ensure proper closing/opening routines dailyAttending two promotional visits for the company weeklyHooters Girl August 2014-October 2015Following the companies 12 steps of service Ability to multi-task in a restaurant that averages $10,000-$15,000 in sales a dayEstablishing good relationships with customersKnowledge on ItWercs POS SystemQUIET FLIGHT SURF SHOP Orlando, FloridaSales Associate August 2013-December 2013 Greet and assist at least 100 customers a day and help with merchandiseDescribe new seasonal products and special features as well benefitsReach individual goals of $6,000 a week as well as helping to reach overall store goals. ACCOMPLISHMENTS: CVENT Supplier Network Certification (Venue Searching, RFP-creation, and Site Selection) from the University of Central Florida Rosen College of Hospitality Management ServSafe Food Handler Certification
