3000 Greenridge Dr. #1211 Houston, Tx 77057 Phone:(832)231­6205 E­mail:bryceavants@gmail.com Bryce Avants Objective To maximize total revenue & guest retention by offering impeccable customer service & administrative skills to ensure the utmost client satisfaction & profitability. ExperienceMarch 2019-May 2021 The Roastery Houston, Tx General Manager/Events Coordinator ?? Hired, on-boarded & trained all FOH staff members for flagship location ? Oversaw all FOH operations including payroll, accounts payable & inventory ? Budgeted labor, beverage & food costs to minimize loss during pandemic ? improved profitability by 220k by strategically adjusting purchases & scheduling ? Developed health & sanitation protocols & enacted a covid safety action plan ? Lead Management team with daily goals stimulating sales & guest retention ?? Directed catering production & execution of service for private events ?? Curated the wine and cocktail program and updated offerings seasonally August 2015-August 2018 Newk’s Eatery Austin, Tx General Manager/Opening GM Trainer & Liaison ?? Trained new branch GMs & served as liaison during store openings ? ? Lead marketing staff to create clientele base in new branch ? Directed all catering inquiries & functions ? ? ? Created budget worksheets, deep cleaning lists, staff schedules & production log ? Setup all new store vendor accounts & delivery schedules ? Managed multi-unit administrative functions during store openings October 2013-May 2015 60 Degrees MastercraftedHouston, Tx Asst.General Manager/Catering & Marketing Director ?? Produced a weekly schedule for FOH employees? ?? Created & implemented new hire training program? ?? Budgeted/ordered paper, beverage & linen supply? ?? Coordinated all banquet functions/inquiries? ?? Increased catering revenue over 75% through marketing & development? ?? Built a clientele database of over 3,000 followersAugust 2011­September 2013 Wings N’ More/Brewingz Houston, Tx Asst. General Manager ?? Lowered LBW Cost by 5% through new training methods & budgeting? ?? Created new training guide for FOH service to maximize quality of service? ?? Instructed new marketing schemes to promote concept change? ?? Conducted all R&M on revamping new store? ?? Managed P&L for new branch location ? ?? Trained new hire managers throughout daily/weekly procedures? May 2008­June 2011 Katz’s Deli & Bar Houston, Tx General Manager/Banquet Coordinator Produced a BOH & FOH weekly schedule Created & trained mgmt. staff on new training regimen for both Houston locations Budgeted/ordered store supplies & equipment Conducted R & M calls, scheduling & maintenance Administered orientations, meetings & evaluations Coordinated all banquet events & inquiries Implemented new marketing strategies for new store location References Derek ShriftmanRelation: Area Director/HR- The RoasteryPhone: (516)972-7279 Matt JohnsonRelation: Culinary Director- The RoasteryPhone: (503)730-9281 Colby KaminerRelation: Owner/Area Director- Newk’s EateryPhone: (601)624-4965Enrique Flores Relation: General Manager­ 60 Degrees Mastercrafted Phone: (713)261­0317 Sam Elsaadi Relation: General/Opening Manager­ Wings N’ More/Brewingz Phone: (832)794­4493 Ryan Oesterman Relation: General Manager­ Katz’s Deli & BarPhone: (832)884­2727