Cassandra Bolger 6207 Rena St. Houston, TX 77092 | (346) 978-8740 | Cbolger0223@gmail.com ExperienceSoma Sushi September 2022- Present | Manager | Houston Managed all general daily operations including BOH good safety checks, FOH leadership and coaching, guest feedbackImplemented a marketing strategy and catering/event programScheduled FOH employeesHandled all POS (Toast and Resy) BOH functionsCreated bar inventory systems and COG sheets to manage costs and spendingPaid all invoices and placed all of FOH ordering Handled maintainance and equipment issuesSubmitted biweekly payroll and tip sheets February 2022-September 2022 Lead Server | Indianola | Houston Helped train all FOH staff in 3 different concepts in 1 buildingLed large parties and building buyouts as head CaptainAssisted in floor planning and training in proper rotation with the HostsSupervised FOH and Bar staff as needed when management was unavailable August 2021-December 2021 Opening AGM/Consultant | Salt & Time | HoustonAssisted in setting up company standardsSet up vendor accounts and orderingRecruited, coached, and made termination decisions for both FOH and BOHScheduling for entire staff, payroll, tip sheets.Setting up a new POS system from the ground upSeptember 2020- October 2021 Floor Captain | La Table | HoustonFollowing and assisting in training new FOH company SOPsParticipating and helping teach during daily lineupsSalesFollowing BEOs and executing private parties in conjunction with the Chef and Upper ManagementOpening and closing floor duties Experience with RESY and TOASTApril 2019-March 2020 Floor Trainer/Head Server | Ginger & Fork | HoustonTrained all new FOH employees on restaurant policies and menuTook the lead on all larger partiesMaintained and confirmed reservations through OpenTableWas one of two servers responsible for taking care of VIPsGeneral sidework, menu knowledge, and sales experience, expedited as neededMarch 2017-October 2018 General/Events/Operations Manager | Fat Cat Creamery | Houston Handled guest inquiries, concerns, complaints, and compliments In charge of all charitable donations and partnerships Soliciting, sales, and planning all outside catering jobs, occasionally on site Hiring, termination, training, and employee review decisions Updated all missing permits and law compliances with the city and state Handled all financial banking transactions Conducted inventories and weekly ordering for all products Helped grow sales by 5% for the year through various promotions and events Equipment maintenance Handles employee tips and payroll sheets Created and trained staff on new procedures, as well as consistent re-training on old ones Fill in FOH as needed, and train staff on proper cleaning and upselling techniques Overseeing all company operations ? Handling/upgrading/troubleshooting/and invoicing through Square POS March 2013-March 2015FOH Manager| Ulivo BYOB | Philadelphia FOH manager for an upscale Italian BYOB Handled all day to day FOH operations, including hiring, training, scheduling, FOH ordering, marketing, social media, attending to all guest queries, complaints, and compliments Opening and closing responsibilities for the restaurant when the owner wasn’t present Party sales and event planning and coordinating Very strong product knowledge of a constantly rotating seasonal menu Expert experience in all aspects of Dinerware POS operations Personal assistant/coordinator for local celebrity Chef Experience with OpenTable for iOS in both BOH and FOH functions November 2010-March 2013Service & Bar Manager | Darling’s | Philadelphia Raised liquor sales 11.5% and lowered cost by 5% by implementing new menu items and inventory standards In charge of all FOH employee interviews, hiring, training, scheduling, and performance reviews Worked closely with credit card processing company to handle all disputes with a 95% success rate Assisted in weekly FOH payroll, and completed BOH payroll and schedule Marketing and social media In charge of all beer, wine, and spirits inventories and purchasing Expert experience with all aspects of Aloha POS operations October 2007-October 2010FOH Manager | Blackbird Dining Establishment | Collingswood, NJ ? Head server and Captain for a fine dining, BYOB ? Lead the team for nightly service ? FOH scheduling ? Handled guest queries, complaints, and compliments ? Opened a second location and trained all new hires BA in History, University of Central FloridaServesafe Management CertifiedTABC Certified
