5495925133777Visionary, results-driven leader with a proven record innovating and implementing strategic plans that increase revenues, maximize customer satisfaction, and ensure a positive working culture. Accomplished consultant synthesizing comprehensive data analyses into viable action plans, and then convincing owners to make necessary changes for improvement. Dedicated project manager with expertise supporting franchise owners, overseeing operations in non-traditional venues, guiding new store launches, and overhauling underperforming locations. Self-motivated catalyst who is energized by a challenge and is passionate about helping others elevate performance while delivering top guest experiences.? Influential operations director with a strong entrepreneurial spirit and passion for collaborative success? Growth-focused manager with keen business acumen and a focus on using data to make business decisions? P&L specialist with strong attention to detail and expert communication skills managing multi-state operations effectivelyCOMPETENCIESSales & Revenue GrowthOperations ManagementCross-Functional TeamsStrategic Planning & DevelopmentP&L ManagementExceptional Customer ServiceCategory ManagementInventory & Cost ControlKPI Tracking & ReportingProcess ImprovementsPositive Employee RelationsHiring, Training, & CoachingBusiness DevelopmentMicrosoft Office SuiteMenulink, Aloha, Toast & Micros P1 PROFESSIONAL EXPERIENCEPETROLEUM WHOLSALE, L.P. – Houston, TXPrivately held convenience storesDirector of Foodservices and Development (9/2020-12/2022)Oversight of 60+ locations across 5 states with a 3rd level P&L accountably of $180M. Implemented systems to improve analytics and KPI’s to drive overall performance and profitability.Oversee all food offerings, project management and new site developmentSteak’n Shake, Jimmy Johns, Dunkin Donuts, Del Taco, Subway and 3 proprietary brandsLeading R&D for Development of all new menu offeringsCategory ManagementDesign all new and remodeled locations to include procurement of all equipment needsWork directly with owner and leadership team to plan future development and improvementsCIRCLE K – Houston, TXInternational chain of convenience stores with 19K locations and $45B in annual revenues.Regional Director of Operations, West (2018 to 9/2020)Spearhead oversight over 120 business units with a P&L above $70M across 7 states. Lead all day-to-day functions, including budgeting, forecasting, analytics reporting, hiring, training, performance evaluations, KPI tracking, strategic planning, marketing, employee relations, and P&L. Monitor data and utilize findings to make changes that drive increased productivity, profitability, and satisfaction. Demonstrate clear passion for guiding processes and people to achieve continued performance excellence.Overhauled an underperforming region into a leading region by leveraging a proactive, data-driven approach to planningCoached 8 direct reports with 1,000 indirect reports, sharing the big picture vision and fostering a fun working environmentOffered referral bonuses to help build the team and cultivated a positive culture employees wanted to talk aboutFood offers included Subway, Little Caesar’s, Krystal, Church’s Chicken, Hardee’s, Aunt M’s, and Down-Home KitchenCategory ManagementT&C FOOD GROUP, LLC – Jacksonville, FLProprietary consulting business.CEO | Independent Consultant (2009 to 2018)Consulted with franchise food clients, small food, and retail business owners to identify opportunities for improvement and design forward-thinking action plans to enhance performance. Worked on a project basis, integrating entrepreneurial spirit and passion for operations to help owners.Provided strategic turnaround operational support for international and domestic brands, including The Spice and Tea Exchange, Moe’s Southwest Grill, Krystal, Huddle House, and Johnny’s New York Style PizzaWorked closely with brands R&D for development and improvement Logistics and category managementAssisted franchise operations through influencing and mentoring operatorsWorked with franchisee and franchisors with acquisitions and business valuationsGained expertise with non-traditional operations, such as airports, colleges, and hospitalsGARBANZO MEDITERRANEAN FRESH – Denver, CONational fast casual restaurant chain with corporate stores and franchised-owned locations.Sr Business Operations Analyst and Franchise Consultant (2012 to 2016)Drove significant business development by leveraging analytical aptitudes to spearhead growth plans. Prepared and presented business intelligence data to the executive team. Oversaw projects, restaurant design, franchise development, new product innovations, reporting, negotiations, hiring, and reporting. Helped store owners integrate changes and maximize performance.Grew the company from 18 stores to 32 franchise stores, and provided integral leadership to help franchise owners succeedCreate and implemented Project Management process for all new store openingsDirectly involved in R&D, which developed & launched gyro program, which made up 25% of total sales within 3 monthsEstablished Aloha POS to enable corporate teams to pull franchise data daily and compared findings to the ideal scorecardHUDDLE HOUSE, INC. – Atlanta, GAPrivately held 24-hour casual dining chain with over 300 locations across the U.S.Sr Director of Operation Services (11/2009 to 1/2012)Revamped an old yet profitable company by making changes to the menu, store image, equipment, and operations processes. Oversaw training, communications, data gathering, reporting, and financing. Instilled changes still being used today.Provided integral franchise support and held third-level P&L responsibility across 50+ company locationsHeaded up R&D for development of LTO and core menuImproved the brand image to become more hip by refinishing the exterior, changing the lighting, and adding in new décorConducted a cost analysis and determined that stores only needed to be open 24 hours on Friday and SaturdayWorked directly with CEO on negotiating on on-boarding new franchisees to include a 12-store development agreement with Pilot/Flying JPOPEYES LOUISIANA KITCHEN, INC. – Atlanta, GASubsidiary of publicly traded Restaurant Brands International operating and a multinational chain of fried chicken fast food restaurants.Sr Franchise Support Leader (RVP Level) (9/2006 to 11/2009)Led strategic ad-hoc projects in addition to providing day to day franchise support to 425 locations. Carefully reviewed historical data and designed tools to improve store oversight.Developed a store-level score card that with KPIs, and included a weighted number based on city and region using MS ExcelGuided all non-traditional operations in the U.S. and supported franchise owners in the CaribbeanOversaw development team thru 45+ new store openings EDUCATION AND CREDENTIALSNew York Institute of Technology • Business Administration and ManagementNational Restaurant Association • Former ServSafe Certified Instructor Caliper Certified – calipercorp.com/certificationEnrolled and Participating – Project Management Certification PROFESSIONAL AFFILIATIONSInternational Franchise Association (IFA) • Corporate Member National Restaurant Association • Corporate Member Georgia Restaurant Association • Corporate MUFSO National Conference • Participant
