5495925133777Visionary, results-driven leader with a proven record innovating and implementing strategic plans that increase revenues, maximize customer satisfaction, and ensure a positive working culture. Accomplished consultant synthesizing comprehensive data analyses into viable action plans, and then convincing owners to make necessary changes for improvement. Dedicated project manager with expertise supporting franchise owners, overseeing operations in non-traditional venues, guiding new store launches, and overhauling underperforming locations. Self-motivated catalyst who is energized by a challenge and is passionate about helping others elevate performance while delivering top guest experiences.? Influential operations director with a strong entrepreneurial spirit and passion for collaborative success? Growth-focused manager with keen business acumen and a focus on using data to make business decisions? P&L specialist with strong attention to detail and expert communication skills managing multi-state operations effectivelyCOMPETENCIESSales & Revenue GrowthOperations ManagementCross-Functional TeamsStrategic Planning & DevelopmentP&L ManagementExceptional Customer ServiceGuest SatisfactionInventory & Cost ControlKPI Tracking & ReportingProcess ImprovementsPositive Employee RelationsHiring, Training, & CoachingBusiness DevelopmentMicrosoft Office SuiteMenulink, Aloha, Toast & Micros POS PROFESSIONAL EXPERIENCEPetroleum Wholesale, L.P. – Houston, TXPrivately held convenience storesDirector of Foodservices and Development (9/2020-Present)Oversight of 75 locations across 9 states with a 3rd level P&L accountably of $250M. Implementing system to improve analyticsand KPI’s to drive overall performance and profitability.Oversee all food offerings, project management and new site developmentDesign all new menu offeringsDesign all new and remodeled locations to include procurement of all equipment needsWork directly with owner and leadership team to plan future development and improvements both franchise and companyHORNE LLP – Houston, TXBusiness Solutions CompanyDirector of Business Development – Contract (1/2021-12/2021)Contracted to outsource new external clients and continue to work with internal client’s growth within company’s franchisedivision.Brosky Properties, Inc – St. Augustine, FLReal Estate and Business Investment GroupChief Operating Officer/Owner (5/2017-12/2020)Develop and invest in real estate, retail, and restaurantsOwned and operated 3 full service and 2 fast causal restaurantsOwned and operated 2 retail conceptsCIRCLE K, RESTAURANT DIVISION – Houston, TXInternational chain of convenience stores with 19K locations and $45B in annual revenues.Regional Director of Operations, West (2018 to 9/2020)Spearhead oversight over 120 business units with a P&L above $70M across 7 states. Lead all day-to-day functions, including budgeting, forecasting, analytics reporting, hiring, training, performance evaluations, KPI tracking, strategic planning, marketing, employee relations, and P&L. Monitor data and utilize findings to make changes that drive increased productivity, profitability, and satisfaction. Demonstrate clear passion for guiding processes and people to achieve continued performance excellence.Overhauled an underperforming region into a leading region by leveraging a proactive, data-driven approach to planningCoached 8 direct reports with 1,000 indirect reports, sharing the big picture vision and fostering a fun working environmentSlashed employee turnover from 190% to 120%, which is below the industry standardOffered referral bonuses to help build the team and cultivated a positive culture employees wanted to talk aboutStrengthened franchise brand relationships with key accounts, including Subway, Little Caesar’s, Krystal, Church’s Kitchen,Hardee’s, Aunt M’s, and Down-Home KitchenT&C FOOD GROUP, LLC – Jacksonville, FLProprietary consulting business.CEO | Independent Consultant (2009 to 2018)Consulted with franchise food clients to identify opportunities for improvement and design forward-thinking action plans to enhance performance. Worked on a project basis, integrating entrepreneurial spirit and passion for operations to help owners.Provided strategic turnaround operational support for international and domestic brands, including The Spice and Tea Exchange, Moe’s Southwest Grill, Krystal, Huddle House, and Johnny’s New York Style PizzaGained expertise with non-traditional operations, such as airports, colleges, and hospitalsGARBANZO MEDITERRANEAN FRESH – Denver, CONational fast casual restaurant chain with corporate stores and franchised-owned locations.Senior Business Operations Analyst (2012 to 2016)Drove significant business development by leveraging analytical aptitudes to spearhead growth plans. Prepared and presented business intelligence data to the executive team. Oversaw projects, restaurant design, franchise development, new product innovations, reporting, negotiations, hiring, and reporting. Helped store owners integrate changes and maximize performance.Grew the company from 18 stores to 32 franchise stores, and provided integral leadership to help franchise owners succeedLaunched a new gyro product, which made up 25% of total sales within 3 monthsEstablished Aloha POS to enable corporate teams to pull franchise data daily and compared findings to the ideal scorecardHUDDLE HOUSE, INC. – Atlanta, GAPrivately held 24-hour casual dining chain with over 300 locations across the U.S.Senior Director of Operation Services (11/2009 to 1/2012)Revamped an old yet profitable company by making changes to the menu, store image, equipment, and operations processes. Oversaw training, communications, data gathering, reporting, and financing. Instilled changes still being used today.Provided integral franchise support and held third-level P&L responsibility across 50 locationsImproved the brand image to become more hip by refinishing the exterior, changing the lighting, and adding in new décorConducted a cost analysis and determined that stores only needed to be open 24 hours on Friday and SaturdayPOPEYES LOUISIANA KITCHEN, INC. – Atlanta, GASubsidiary of publicly traded Restaurant Brands International operating and a multinational chain of fried chicken fast food restaurants.Senior Franchise Support Leader (RVP Level) (2006 to 2009)Led strategic ad-hoc projects in addition to providing day to day franchise support to 425 locations. Carefully reviewed historical data and designed tools to improve store oversight.Developed a store-level score card that with KPIs, and included a weighted number based on city and region using MS ExcelGuided all non-traditional operations in the U.S. and supported franchise owners in the CaribbeanEDUCATION AND CREDENTIALSNew York Institute of Technology • Business Administration and ManagementNational Restaurant Association • ServSafe Certified Instructor and Food Protection manager PROFESSIONAL AFFILIATIONSInternational Franchise Association (IFA) • Corporate Member National Restaurant Association • Corporate Member Georgia Restaurant Association • Corporate MemberMUFSO National Conference • Participant
