CHRISTOPHER J. ROGERS www.linkedin.com/in/christopherjrogers1
210.278.2626 chrog060256@gmail.com
SKILLED OPERATIONS, SUPPORT AND BUSINESS DEVELOPMENT LEADER
A dynamic leader who offers a proven track record of success in support service operations and business
development, infusing creativity and innovation to foster employee engagement, development and success, as
well as streamlined, profitable operations. Drives organizational efforts to secure and retain key clients at solid
margins while optimizing return on investment, communications, growth, productivity, and client loyalty.
AREAS OF EXPERTISE
Team Leadership
Sales & Marketing
Strategic Planning
P&L Management
Customer Relations
SELECT CAREER HIGHLIGHTS
Negotiations
Team Building
Costing & Pricing
Territory Growth
Communications
Competitive Analysis
Process Development
Process Improvement
Contract Management
Proposal Development
Business Plan Creation
Solutions Development
Budgeting & Forecasting
Training & Development
Public Speaking
• Provided regional leadership and oversight for one of the first and most successful Integrated Service
operations in the company (integrated facilities management in healthcare). 9 total service lines.
• Enhanced top- and bottom-lines of a five-state district by elevating accountability and empowerment of
field managers when responding to customer needs/demands; team increased profit 42% over a two
year period while producing a client renewal rate in excess of 95%.
• Implemented updates and automation to enhance quality control tools for plant operations, food and
nutrition, clinical engineering, housekeeping, and laundry/linen management; created innovative
manager self-assessments which improved focus, accountability, profitability and client loyalty.
• Directed complex sale of outsourced services at a large inner-city Midwest school district; the largest
education client in company history at the time; secured nearly $20M in annual revenue at 10% gross
profit while creating opportunities for more than a dozen managers and over 500 associates.
• Improved market presence in continually changing territory through facilities and food service solutions
for K-12 and higher education clients; achieved more than $90M in career sales with 70% of new
facilities client relationships being multi-service, including plant operations and maintenance.
PROFESSIONAL OVERVIEW
CHARTWELLS (COMPASS GROUP) – Charlotte, NC 2017-2019
REGIONAL SALES DIRECTOR
• Sales of contracted food services to K-12 public school districts in New Mexico and southern half of Texas.
• Recent client take-away from an established competitor who offered a (seemingly) better financial package.
• Ty Boyd Excellence in Speaking Course, Sales Funnel Series (Leone Resource Group), Sales Academy.
SODEXO – Gaithersburg, MD
DIRECTOR OF BUSINESS DEVELOPMENT
2003-2016
• Sales of contracted food and facilities management services to universities and K-12 public school districts
in Texas, New Mexico, Oklahoma, Ark ansas Louisiana, Mississippi, Colorado, Wyoming and Arizona.
CHRISTOPHER J. ROGERS 210.278.2626 / chrog060256@gmail.com Page 2
DIRECTOR OF BUSINESS DEVELOPMENT CONTINUED…
• Directed sales/business relations with Oral Roberts University, Lubbock ISD, Oklahoma City Schools, KIPP
Houston Public Schools, Western Texas College, Culinary Institute of America, and others.
• Primary interface was with executive leadership and boards.
• More than $70M in sales for the company during tenure; secured critical renewal of a $16M annual contract
with a 20-year client.
• Collaborated with a division one university to extend services from student dining to include a facilities
contracts; resulted in an additional $5M in annual revenue.
• Achieved the highest levels of sales awards (Platinum) once and gold/silver recognition multiple years.
THE LIFSHUTZ COMPANIES -San Antonio, TX 2002-2003
DIRECTOR OF OPERATIONS
• Led operating team for commercial real estate developer with a $30M portfolio, including property
management, project and construction management, financial and loan management, personnel
oversight, and risk mitigation.
• Defined and implemented operational and leadership accountability, including budgets, policies and
procedures, staff and quality evaluations, safety, and skill development.
• Oversaw construction of 2 new condominium complexes near downtown San Antonio.
SERVICE MASTER MANAGEMENT SERVICES – Downer’s Grove, IL
SENIOR DIRECTOR OF OPERATIONS
• Led contracted support service operations in up to five states, managing revenues over $55M.
1982-2002
• Improved revenues/margins by 42% during one two years period, including new sales and innovative
service additions, without corporate sales support.
• Managed customer relationships, employee development, service delivery, and account growth/retention.
• Served 22 clients with 55 separate services, including housekeeping, plant operations, clinical engineering,
laundry/linen, food service, grounds, materials, patient transport, and integrated service management.
SERVICEMASTER, Implementation Leader: Served as implementation leader for four large healthcare facilities in Houston
(Methodist Hospital 1,500 beds), San Diego, Albuquerque and New York City.
SERVICEMASTER, Sales Executive: Led the largest sale in company education division history, the Kansas City, Missouri
School District; contract was valued at $18M in 1991.
SERVICEMASTER, Customer Service Representative: Provided technical support and consulting on continuous
improvement for large acute healthcare clients in Missouri and Iowa.
SERVICEMASTER, General Manager: Department manager in both small and large acute healthcare settings in New
Orleans, Louisiana; Athens, Texas; McKinney, Texas; and Dallas, Texas.
Prior: JOHN NOTESTINE, AIA, ARCHITECT, Draftsman: commercial architecture firm (2 years)
FIELDER LUMBER COMPANY, Draftsman, Remodeler, Estimator, Designer, Yard Foreman (5+ years)
EDUCATION & CREDENTIALS
BA, Sociology – HARDIN-SIMMONS UNIVERSITY, Abilene, TX
ServiceMaster Executive Graduate Program, Downer’s Grove, IL
Ty Boyd “Excellence in Speaking”
Leone Resources Group “Sales Funnel” Series