Connor James Lee, Restaurant Manager6701 Burnet Rd., Austin, 78757, 858-254-5170, connorjameslee.res@gmail.comP R O F I L EExperienced and effective Restaurant Manager adept in recruiting, training, and coaching FOH and BOH positions, coordinating scheduling, and overseeing daily operations to facilitate a family-like environment for both guests and employees. Implement and inspire company goals in high-stress environments with professionalism and courtesy. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Accustomed to adhering to company standards, heath code, and safety and improving on nuance to progress company prof its. Passionate about the food service industry, and eager to bring my years of experience and growth to another flourishing establishment.E M P L O Y M E N T H I S T O RYOct 2018 — Jun 2020Kitchen Manager/Training Store Manager, Tocaya OrganicaLos Angeles•Managed staff and restaurant procedures to ensure optimal performance.•Oversaw all kitchen and food operations. Worked in accordance with Food Safety Regulations and California health code requirements. Followed recipes and served food in accordance with restaurant serving guidelines.•Handled guest complaints to insure satisf ied customers.•Placed orders for necessary goods such as food, kitchen tools, and cleaning products.•Consistently made an effort to promote the restaurant name and mission in the local community and secured a partnership with FX promotions for a high revenue sponsored event.Mar 2017 — Sep 2018Lead Expeditor, The EveleighLos Angeles•Coordinated more than 50 catering events ranging from 25-250 patrons (baby showers, birthdays, holiday, and Oscar parties), ensured dietary restrictions were met, well timed food, and the utmost customer satisfaction while facilitating f ine dining service.•Helped to train waitstaff, kitchen staff, and runners on menu item modif ications, allergies, floor plan, table/seat numbers, food preparation timing, and overall flow of service.•Handled complaints from clients with Chef, FOH manager, and waitstaff to preserve the restaurant’s reputation and maximize customer satisfaction.Aug 2014 — Feb 2016Assistantant Restaurant Manager, Tatsu RamenLos Angeles•Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.•Developed POS interface and procedure with IT staff to increase monthly revenue by 17%.•Helped to train waitstaff and kitchen staff on proper restaurant procedures at new location opening.•Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations and California health code.•Interviewed, hired, and coached qualif ied waitstaff and kitchen staff.E D U C AT I O NMay 2021Chemical Engineering, Syracuse University L.C. Smith College of Engineering and Computer ScienceSyracuse, NYMinor in Business AdministrationJun 2003Kingswood OxfordWest Hartford, CTGraduated with HonorsS K I L L SFocused Driven Team ImprovementInnovative To Drive Prof itsAbility to Work Under PressureStrong Multitasking SkillsCoaching & MentoringInterpersonal Communication SkillsR E F E R E N C E SReferences available upon request