Courtney HassenmillerCHassenmiller@gmail.com10300 Katy FreewayHouston, TX 77043(713) 444-7411OBJECTIVE: To obtain a position in which I can make best use of my management, organization, and customer service background. I would like to use my position to help the team operate with maximum efficiency while also helping with business development.The Rustic, Houston, Texas (August 2018-Present)Bar Point Manager Part of the opening team for this restaurant in Houston doing $200,000+ in sales weekly. Responsible for interviewing and hiring new staff members to be part of the team.Created a training program for the bar to include all of the 40 draft beers, extensive liquor list and high-end wine list. Achieved and maintained a 20% liquor, beer and wine cost.Completed weekly and monthly reports presented to the General Manager.Developed an inventory program to maintain and organize as well as be a self-sufficient system where counts can be accurately and easily located. In charge of training programs for all new cocktails, beer and wine added to our menu.Seasons 52, Houston, Texas (October 2015-July 2018)Bar ManagerAchieved a 3% sales growth in bar sales. Took bar cost from 31% monthly down to the goal of 25% monthly. Focused on labor reports and used the tools necessary to get labor down to 17%. Updated the bar training program and necessities needed to make the bartenders more successful. Managed server, bar and host schedules for over 50 employees. Worked along with and coached staff on excellent guest service and teamwork. Completed weekly and monthly reports presented to my Director of Operations. Texas Mesquite Grill, Cypress, Texas (January 2012-October 2015)Kitchen ManagerNegotiated and interacted with all vendors/suppliers in order to manage a weekly budget of 15,000 for all estimated food consumption.Maintained costs through ongoing cost analysis and implementing continuing improvements.Manage expenses, salaries and hourly wages for optimal profitability.Create policies and procedure for hiring, training, coaching and terminations. Operations Manager- Reporting to GM Responsible for all operational training programs and program innovation.Resolve all escalated issues and promptly provide solutions to maintain a high reputable environment. Increased PPA by $.35 our first 6 months as front of house operations manager through service improvement and team coaching. Pappasitos, Houston, Texas (May 2010-April 2012)Front of House ManagerResponsible for managing all the efforts of more than 75 direct and indirect reports. Responsible for oversight of all operational responsibilities with total yearly turnover of over $9 million.Develop and implement existing/new sales strategies to maximize sales within demanding quarters throughout the year. EDUCATION:Memorial High School. Graduated 2008Blinn College. 2008. 35 hours completed SKILLS:Customer Service, Communication, Leadership, Team Building, Training, Problem Solving, Microsoft Office Programs, Revention, POSI touch, Hot Schedules, Oracle.References: Available upon request.
