4431 Firebrush Ln Baytown, TX 77521 | 832.606.8222| cristina.m.muller@gmail.comCristina MüllerSeeking a leadership position in an emerging business where I can utilize and further develop my problem solving, planning, organizing, and financial analysis skills to implement business tactics which will improve brand strategies, customer service and experience resulting in improved brand and financial performances for our organization. EXPERIENCE H-E-B Houston, TX. August ’17-Sept ‘21Store Director Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engage in resolving Partner-related mattersAccountable for merchandising strategy that optimizes financial performance and is aligned with corporate strategy as well as customer trends, expectations, demographics and segmentsEnsures execution/tailoring of corporate merchandising plan to achieve profitability goalsCommunicates profitability expectations and resultsManages/controls shrink to meet and/or exceed corporate goalsEnsures that all Federal, State and Company regulations and standards for product freshness, food safety, refrigeration and sanitation are metMonitors progress on assigned tasks and follows up on the completion of assignments and end resultsParticipates on the Store Leadership Team to ensure coordination, integration and alignment of strategies and processesTracks and monitors local competition to ensure we maintain our Every Day Low Price strategyFosters a sense of teamwork among Merchandising Team and ensures focus towards common goalsCoaches and delivers real time feedback that develops Partners and drives them towards achieving business resultsOwns personal development through pursuing ongoing leadership and product knowledge trainingDevelops and trains future leaders in the School of Retail Management (SORM) and School of Retail Leadership (SORL) programsCoordinates with Merchandising Director and Dept. Mgrs to execute Event/Promotion, Assortment/Space, Price, and Allocation ActivitiesDevelops the overall strategy and manages the execution of the supply chain conditions of the sales floor, wareroom, coolers, and freezersResearches and analyzes potential or existing process breakdowns and works with necessary Partners to identify and solve problemsMaintains contact and builds relationships with Partners at all levels in the organization involved in processes that touch department (i.e., Warehouse, Distribution, SRS Team, etc.)Whole Foods Market Houston, TX June ’14 – July ‘17ASTL (Associate Store Team Leader)Set and achieve the highest standards in retail execution. Drive and provide exceptional guest service throughout the store in a timely and effective manner. Ensure compliance with all applicable regulatory rules and regulations. (HIPPA, Weights and Measures, Health and Sanitation, OSHA, FDA, Department of Labor, ADA)Focused on hiring, training, leading, and developing Team Leaders and Associate Team Leaders. Set and led teams to achieve all required sales, margin, and labor targets. Manage store financials to maximize bottom line performance. Creatively cross merchandise in order to drive maximum sales and continually grow basket size and transaction count. Build strong relationships with regional support in order to best support teams and store successSam’s Club Houston, TX January ’06 – May ’14 Hardlines Merchandise Manager Executed merchandise layouts in a timely manner in order to remain seasonably correct and relevant to our member base and trends. Managed inventory flow and processes in order to maintain stock levels necessary for day to day business. Consistently implement, execute and expect 6 rights of merchandising. Maintained a fast, clean, knowledgeable and friendly shopping environment. Membership Manager Accelerated membership base growth by establishing strong member relationships through member visits at their facilities and following up on their requests in regards to merchandise and services needed to improve their overall experience of our business. Actively involved with local chambers and business members. Established lasting relationships, which were beneficial and fulfilled the needs of our business, members as well as their needs. Participated as well as hosted events, which were focused on the development, education and wellness of specific community. Operations/Member Service Manager Selected as the first Operations Manager for a completely new concept (Más Club) developed by the organization in which I was responsible for creating and implementing operational controls for this unique business that maintained the same standards and controls of the existing business while providing excellent member service in a fast, clean and friendly environment. Provide supervision and development opportunities for entire associate base at each club by hiring, training, mentoring, assigning duties, recognizing, and ensuring diversity awareness in an environment that honors the basic beliefs of respect, service and striving for excellence that our organization upholds. Developed plans around scheduling to ensure that sale, expense, and wage budgets were achieved. Ensure proper personnel procedures are followed to maintain full compliance with company standards. Manage overall facility operations including accounting processes, inventory control, member service, safety, and compliance in each area as a member of the senior leadership team at our location. Fresh Manager Oversaw and enforced the execution of food safety standards and compliance with company and legal policies to provide our members with the best quality available. Drove sales in fresh areas by ensuring effective merchandise presentation, including accurate and competitive pricing, in-stock and inventory levels, budgeting and forecasting sales, and assessing trends and community needs. Implemented and monitored loss prevention through monthly inventories and safety controls, overseeing safety, operational, and quality assurance reviews. EducationUniversity of Houston Downtown, Houston, TX June ’02 – May ‘03North Harris Community College, Houston, TX May ’99 – June ‘01Eisenhower High School, Houston, TX H.S. Diploma, Class of ‘99Skills Exceptional listener and communicator able to influence and gain support. Detail oriented with demonstrated capabilities for identifying, scrutinizing, improving, and streamlining financials. Flexible team player who thrives in challenging environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards through use of tools such as engaged Leader, B.A.S.E., “I’m a Leader” training, SORM development, and PDS. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Highly adaptable, mobile, positive, resilient, patient, risk-taker who is open to pioneering company ventures. Fluently speak, read and write Spanish and able to communicate in both French and Arabic. References Available upon request Much like Siete, I am not conventional so this may look a little different. I am in the process of making choices in life that are in-line with my values and ethics. Some decisions have been tough and others have made themselves. I have a need to work and spend my time around people that share those values and can be respectful and understanding when we are not totally aligned. Differences challenge us to grow and I welcome them! I want to be a part of something bigger that is making a difference. Leaving a lasting impact. Not just a food company… the bigger picture. You have grown so much as a company and are expanding and trying new things. How can I be a part of that? How can I continue to let everyone know how special this business is, not just because of your products, but because of everything you do and your commitment to the LatinX community. Mi familia es todo! Tengo cuates de 7 años y me mantienen ocupada. Los amo con todo y hago todo por ellos. I want to be an example of a servant leader to them. Teach them how to grow up and be good humans who know their worth. Know they are capable and deserving of reaching heir goals through honest hard work. I love to travel, meet new people, try different foods, and learn from different cultures. I have lived in Mexico, the US, and Kuwait. Houston has been my home for many years, but I am ready and open to something new. Austin is so much like Seattle (one of my favorite places) it would be a dream to live and work there. I love the outdoor activities, we do not have any in Houston. I will miss sports though. Go ‘Stros! Espero escuchar de uds… seria una oportunidad increíble para mi. Gracias por su atención, Cristina “Crissi” Müller
