Daniel W. Miller440-829-8185Millswade10@yahoo.comDirector of Operations- Hospitality/Food ServiceOffering a solid combination of field experience, leadership skills and year-over year record of result.Highly results driven executive with proven success in turnarounds, high growth brands and operations. Broad based industry experience in QSR, fast-casual and full service start-ups. National scope with executive accountability for 30+ restaurants and 40 million in sales. Direct oversight of leadership team, New Restaurant Openings, Operations Support, Training, Developing, Local Store Marketing, Construction & Supply Chain. Talent for creating and executing game-changing business strategies to gain competitive edge, create raving fans and maximize profits. Inspiring leader with proven success in mining superstars, building capabilities and mentoring the future leaders.2540689135255Strategic, Big Picture Planning & ExecutionCoaching, Mentoring & SupervisingTraining/Learning SystemsAnalysis & Critical DecisionsEmployee & Manager Engagement020000Strategic, Big Picture Planning & ExecutionCoaching, Mentoring & SupervisingTraining/Learning SystemsAnalysis & Critical DecisionsEmployee & Manager EngagementAREAS OF EXPERTISEExecuting Brand Mission Building Company CultureP&L/ Maximizing ROINew Restaurant OpeningsInnovative Marketing WORK HISTORYGiesen Management Director of Operations June 2020-Dec..2020Oversaw Operations for 3 National Brands Opened 3 different National Brand restaurants in 3 months.Hired 4 RGM’S, Area Supervisor and developed 1 AGMImproved mystery shops scores by daily coaching, feedback and role modeling peak serviceBuilt relationship with Franchise Business Managers in all 3 conceptsStarted Food Truck for National brandPosition Eliminated due to Covid-19Compass GroupResident District Manager April 2017-June 2020Oversaw 15 million account at Cleveland State University with 15 different food locationsOversaw full service Chilis restaurant, Elements a fine dining restaurant below President’s office, Food Court, 2 million in catering department. 4 retail convenience stores, and all the concessions at the Wolstein Center. Oversee 200 employees and have 15 manager that directly report to me. I achieved our CSU P&L budget goal by 50% in 2017-2020 by reducing expenses and adding revenue.Train, develop staff daily by spending time on the floor working side by side with the team.Innovation and new ideas to enhance the retail business at CSU, Sushi on campus to replace Quiznos install POS system at Wolstein concessions for faster service, move around concession stand equipment to have operations be more efficient.Oversee and attend high profile Client catering meeting and events during the year.DiBella’s SubmarinesDirector of Operations Midwest RegionApril 2009-March 2017 Lead corporate operations for 30+ restaurants over 3 states and 40 million in sales.Direct leadership of 3 District Managers, 30 General Managers, 120 restaurant managers and 600 crew daily.Profit improvement of $200K-$400K- 2010-2017 by check book spending, develop new labor matrix, new food cost program and weekly PL reviews Talent acquisition of 3 District Managers, Director of Human Recourses and Director of Catering all internal people I developed28 New Restaurant Openings 2010-2016Created In-Unit PL, Bonus, Training and New Labor programs for the company.Created Black Friday Catering weekend in 2010 record sales in catering every year $250K in 2016 by developing contest and prizes for TOP 3 Restaurants.Direct report to C.O.O daily.Arby’s/RTM Area Supervisor October 2003-April 2009Lead franchise operations for 10 restaurants in North East Ohio, 10-15 million in sales.Direct Leadership of 10 General Managers,50 restaurant managers and 300 crew daily. Profit improvement of $150K in 2008 by building sales faster DT times.Certified 8 out of 10 restaurants to Train. 1st Certified Restaurant through Arby’s Corporation 2005 Developed 3 General Managers, 12 shift managersWon late night DT sales contest in the whole company (trip to NY) 2004Other ExperienceEat N’ Park Restaurant Group McDonald’s/Tri-City Management Education:Robert Morris College | Moon Township, PA Ambridge Area High School Ambridge AreaHamburger University (McDonalds) ServSafe Certified -2021Dale Carnegie Leadership Certificate