Motivated and results-driven professional with progressive years of
innovative leadership and distinguished performance in operations
management and development within hospitality industry. Demonstrate
outstanding record of success in restaurant management, encompassing
execution of new concepts, delivering innovative solutions, and
facilitating operation transitions with risk management alternative.
Possess expertise in establishing and cultivating sound business
relationships. Adept at performing highly visible positions, working under
pressure to meet deadlines, and producing strong sustainable results.
Manages by objectives while cultivating successful managers. Calm,
competent and creative.
( Functional Strengths
Administration and Management
. Solid understanding of business and management principles involved in
strategic planning, resource allocation, human resources modeling,
leadership technique, production methods, and coordination of people and
resources
. Constant process improvement, time and motion efficiencies consultant,
coaching management by objectives
Sales and Marketing
. In-depth knowledge of principles and methods in showing, promoting, and
selling products or services, along with marketing strategy and tactics,
product demonstration, sales techniques, and sales control systems
Customer and Personal Service
. Expertise in providing customer and personal services, along with
assessing needs, meeting quality standards for services, and evaluating
customer satisfaction
Facility Operations Management
. Fleet, equipment, vendor relations, contractor negotiations, preventative
maintenance facilitator.
Construction Management
. Concept, Design, Bids, Supervision, Permitting, Scheduling, Project
management and execution.
Technical Skills
. Proficiency in Microsoft Office, QuickBooks, various POS QS & TS,
inventory, recipe programs, repair & maintenance systems. Aloha QS, Aloha
TS, Cheftec, Service Channel, Hot Schedules, Pulse and more.
Execution
. Startups, grand openings, deadline management, Project leadership,
Timeline and efficiency experienced. Constant process improvement driven
( Professional Experience
General Manager Clean Plate Restaurants, Doc’s – Marble Falls, Jan 2018 to
present
Expo Training – Hopdoddy, Round Rock, Texas Aug 2017 – Jan 2018
Residential Construction General Contractor – 2016-2018
. Design, contractor relations, project lead to completion.
General Manager ( Putters Café, Bar & Patio. Aug 2013 – Jan 2018
. Operating 240 seat full service dining facility with attached full bar.
Successfully managing all aspects from HR to kitchen to marketing &
accounting. Event management, concessions and continued catering.
Construction Remodel Superintendent, 2013
. Advised, planned and site supervised 7,000 sq ft restaurant remodel
Director of Operations, General Manager ( Duke’s Smokehouse ( Georgetown,
TX. Jan 2001 – Aug 2013
. Built from concept to funding to design to complete construction to over
ten years of successful operations.
. Rendered direct supervision to the entire operational activities,
encompassing concept, design, financing, construction, opening,
marketing, to daily operations of this independent restaurant and
facility
. Established and maintained relations with Small Business Administration
(SBA), packagers, banks, city development departments and health
departments
. Leveraged proficiency to ensure conformity with State Alcohol
requirements, as well as in dealing with incorporating, partnerships,
IRS, tax audits, property appraisals, and trademarks
. Utilized technical expertise in developing first-rate automated systems
for inventory, recipes, purchasing, menu cost analysis, mid-management
reports, and daily feedback logs
. Demonstrated knowledge in Aloha POS, a Quick Service module integrated
with security systems used in capturing the benefits of weekly bids from
various vendors
. Imparted knowledge on daily methods for reporting to staff, encompassing
current P&L as well as COGS and labor cost percentages.
Commercial Restaurant Construction Project Lead 1999-2002
. Concept, all aspects of design, city negotiations, funding, site
acquisition, contractor negotiations, equipping, finish out, acting as
site supervisor. Five acre, 6,000 sq ft destination project.
Multi-Unit, Catering Manager, General Manager, and Marketing Manager ( Pok-
e-Jo’s ( Austin, TX.
Jan 1990 – Jan 2000
. Optimized productivity and profitability of company, thus increased
outlets from two to six locations
. Played a key role in boosting restaurant, banquet and catering sales, as
well as increasing production capacities by optimizing productivity to
improve operations
Facilities/ Fleet Manager, Warehouse Manager, Department Manager, Key
Accounts Sales Manager
( Coca-Cola Enterprise ( Dallas, TX. May 1978 – Jan 1990
. Capitalized on industry knowledge in administering sales and marketing
management, along with department operations management, encompassing
payroll, staffing, sales, facilities management, 40 vehicle fleet,
warehouse, dispatch, installation / delivery / repair scheduling for
fountain accounts.
. Responsible for key accounts such as: State Fair of Texas, Texas Stadium,
Reunion Arena, Cotton Bowl, Byron Nelson and more.
. Positioned Coca-Cola Special Events Department in one of the most
competitive markets in the country
( Education
Coursework in Management, Eastfield Community College ( Austin/Dallas, TX
Coursework in Business and Marketing | Coursework in Accounting, University
of Texas ( Austin/Dallas, TX
( Professional Development
o – Coca-Cola Management / Sales Training programs
. Served three years as Board member of Dallas Coca-Cola Employees Credit
Union
. Managers Food Handler Certification
. TABC Certified
. Construction, restaurant design, remodel
. 2 years CDC, Construction Vocational, Dallas, Skyline HS
. Built +5000 sq ft restaurant acting as developer and construction
supervisor
. Built +1000 sq ft house acting as developer and General Contractor
. Remodel house and +4,000 sq ft restaurant acting as developer and
construction coordinator
o Facilities, Fleet and Warehouse Director
. Managed department for Coca-Cola including multiple 20,000 sq ft
warehouses / offices, 50 vehicle fleet, >2,000 athletic venue fountain
equipment service contracts, Customer, maintenance and vendor
negotiations.
| | |