Resume SummarySale Initiatives | Organization Development | Transformation | Administration | LeadershipSuccessful senior leader with over 15 years’ experience in working as a strategic partner to all levels of professionals & executive teams in upper-level service industry. Career expertise designing, creating, launching new products, and leading innovative programs to enhance corporate culture, improve employee performance, and support change across the organization. Highly skilled in communications, mentoring, and integrating diverse teams around a common vision in the service industry. COMPETENCIES Operations ManagementRecruitment & RetentionOrientation & On-Boarding Benefits AdministrationEmployee RelationsSales Initiatives Field & Corp Office CollaborationSuccession PlanningTraining & Development Mediation & AdvocacyNew Product LaunchPerformance Management HR Policies & ProceduresProject ManagementOrganization DevelopmentProfessional ExperienceBlackbird Ventures, LLC, Dallas, Texas 2019-2022Owner/FounderCreated LLC and established business from concept to executionLed marketing efforts including SEM, SEO, retargeting, and networkingDeveloped B2B relationships with Professional Organizers, movers, and the real estate professionalsCreated an on-boarding and training program for new employeesAll product developmentPubsmith, LLC, Dallas, Texas 2014-2019Managing Partner/ Chief Operating Officer (The Old Monk, The Idle Rich Pub, Blackfriar Pub, The Skellig)Opened three locations from lease negotiation to grand openingManaged budget more than 10 million in revenueDeveloped and implemented new staff training programHandled the closing of an underperforming location from start to finishAdministered a multi-level health benefits plan for over 100 employeesMenu development for multiple locationsPubsmith LLC, Dallas, Texas2007-2014Operations Director (The Old Monk, The Idle Rich Pub, Blackfriar Pub, Renfield’s Corner),Reduced food cost by 10 % and maintained using new systems and controlsDeveloped GM and KM bonus systems based on inspections and P&L targetsManaged the sale of one location resulting in a net of 3X annual profitProduced record sales repeatedly with special eventsAdded second story bar to existing location resulting in 40% sales increase in sales for the locationEDUCATIONRadio Television Film StudiesUniversity of Texas, Austin, TXCompleted 90 Credit Hours
