-125569019940David W. Olson1620 Brittany Rd., Hastings, MN 55033 | (651) 235-9091bc8mn@aol.com? LinkedIn Multi-Unit Operations Manager-1589050245060Team Leadership | Food Service | Operations Management | SalesExecutive leader with expertise in all facets of operations, including strategic planning, accounting, financial management, human resources, sales, and marketing within fast-paced organizations. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Remarkable combination of civilian and military experience comprising successful simultaneous management of 20+ venues and 25+ years of middle and upper management experience, including Senior Battalion Food Operations Sergeant in U.S. Army. Multi-Unit ManagementHigh-Level Sales ProficiencyTeam ManagementHigh-Level Customer ServiceAnalysis and problem resolutionMicrosoft Windows 365 AppsRecruiting, Hiring & TrainingServe Safe Proctor and InstructorForecasting & Profit and LossBudgeting & PayrollPrint Contract & Subscription salesTelephony support / managementMarketing & Local Store MarketingLean Six Sigma Green BeltRestaurant OperationsContract Negotiations Goggle Apps / DriveLogisticsProfessional ExperienceEMPIRE TODAY, Eagan, MN 2021-PresentMarket Customer Service ManagerCompany specializes in carpet and hard service flooring sales and installation. Responsibilities include include training, hiring and supervising customer service associates. Daily responsibilities include following up with customers after installation, scheduling and ordering of products for installations or repairs. Working on warranty claims, job site visits during install or repair. Number one market in entire company out of 80 markets last two months for Customer Service results and customer survey satisfaction. Utilization of Google Doc IVR, Windows 365 programs and internal data bases.FORUM COMMUNICATIONS, Red Wing, MN 2019 – 2021Production Manager / Multimedia Sales Specializing in advertising sales for hard copy ads, digital advertising and insert sales. Book of business includes over 275 clients. Utilized digital fencing, demography’s and targeting communities for best RTO for clients. Supervision up to 30 associates. Communicated with all distribution partners for timely delivery of 42 products. Communicate with U.S. Postal Service to ensure all requirements are met for mailed products, including monthly software updates and BBC Bulk Mailer. Production, Training, Microsoft Windows/Office and Access, Analysis and problem resolution, supervised associates in build of multiple hard copy papers. Over 3.2 million inserts inserted in a week. Machine subject expert on SLS3000 insertion machine. Conversion of CSV and MDB Files. GOLDEN CARE, Plymouth, MN 2018 – 2020Independent Insurance AgentLicensed to represent and sell products in Minnesota and Wisconsin. Specialized in health insurance coverage for clients eligible for Medicare. Contracting with 12 insurance companies, networked with individuals and groups needing coverage. Identified leads and followed up with prospects; determined specific client needs; selected most appropriate coverage and clearly and concisely explained benefits of various policies.MIDFIELD CONCESSIONS, St. Paul, MN 2017 – 2018Director of Operations (District Manager)Directed all operations for five restaurants, including full-service, quick-serve and coffee shop in MSP Airport. Collaborated with restaurant owners to ensure smooth transitions. Developed marketing strategies and sales objectives for each restaurant. Trained staff on liquor ordering and compliance, customer service, operations standards, vendor relations, order processing and food handling. Developed and trained restaurant managers. Negotiated with vendors and suppliers. Opened three restaurants simultaneously.Hired, on-boarded and trained staff for all locations, encompassing staff of 120.Ensured top-quality client service despite high-volume, fast-paced nature of businesses.LANCER HOSPITALITY, Apple Valley, MN 2014 – 2017Director of OperationsDirected day-to-day activities of 21 venues, including full service catering up to 2000 people, two coffee shops, quick service operations, concerts, weddings, picnics, theater concessions and several free-standing food operations. Directed activities including customer service, training, and hiring, operation and food safety standard compliance, forecasting, budgets, marketing, P&L, payroll, food and sanitation standard compliance and all associated HR functions. Staff of over 350 plus department managersManaged all aspects of planning, tracking, analysis, quarterly and annual reporting, and revenue recognition leveraging astute business acumen.Directed all marketing and promotions, including local store marketing (LSM) and community outreach.Won National Association Catering Events (NACE) Awards 2015 & 2016.Launched and developed three new concepts, including recruiting and hiring/on-boarding, marketing, and promotions.US ARMY, Various Locations1986 – 2015Senior Battalion Food Operations Sergeant/Platoon SergeantDirected Battalion Food Service Section: provided nutritious meals for over 1,000 personnel daily, encompassing several locations. Trained and directed staff of over 60 on multiple sites. Forecast needs, planned menus, ordered supplies, managed inventory, led kitchen teams. Responsible for health, welfare, counseling, and development of staff. Handled basic military duties in addition to food operations responsibilities. Covered Operation Enduring Freedom in Iraq: spearheaded operations of dining facility, feeding up to 6,000 personnel per meal four times per day. Handled all logistics for warehouse that housed $78M+ in perishable products.Senior Battalion Food Operations Sergeant with multiple locations state-wide.Performed several tours consecutively.Selected for two Army Culinary Teams competing in Europe and USA.Honorably retired in 2015.Education & CredentialsBusiness Management, Central Texas College, Killeen, TXCulinary Arts, AAS, Century College, White Bear, MNServe Safe Certified Instructor & Proctor Since 2009
