David SimsHouston, TX 77072832-475-1530 ? udecipher@gmail.comObjectiveVeteran management specialist with more than 15 years of experience ensuring high quality supervisory and managerial skills. Seeking a career position with a growth-oriented company that values diversity and innovation. ExperienceOctober 2018 – Present Lofee Communications LLC Houston, TXCEO / OwnerContracted Clients Such as Comcast, Intuit TurboTax, DirectEnery & HealthCare Coordinator SpecialistReceive Inbound Calls in customer supportMade outbound calls to reply or follow-up customer concernsDocumented and Resolved 4k+ callsVideo chat / Email and Live Call Availability June 2018- October 2018 Zeal Co Houston, TXJunior ExecutiveLead Sales Associate with Xfinity Contract first 30 DaysDirect Marketing of Xfinity Plans and ContractsProvided Customer Support of Xfinity ApplicationJuly 2017-March 2018 StaffMark Agency Goodman’s/Spec’s Warehouse Houston, TXForklift Operator/Machine Operator/Material HandlerLoad / Unload Freight on and off TrucksMove Materials to departments throughout WarehouseDevelop Pins for Air Conditions and Record Number of Pins HourlyInspect Pins for Proper Size and ShapeTransport Pins to Proper Department for UseUnload Trucks of 600-5000 Cases of Bottled Liquor DailySeparate and Organize Cases by Location and Label for Put AwayPalletize 20lb to 40lb cases by labeled AreasPut away Cases by location by use of Cherry Picker or Reach ForkliftFebruary 2017 to April 2017 Securitas Security Houston, TXSecurity OfficerSecured the property of Sooner Management (12 Story Building)Prevented theft on break in of Confidential materials for Deep Gulf Energy.Monitored premises on foot of 1.7 Miles including Parking Garage each hourConfronted trespassers to prevent vandalism and theftReported offenders to law enforcement and assisted in investigationsChecked passes and credentials of persons seeking to enter the office and areas of propertySeptember 2015 to January 2016 Mama Mia’s Pizzeria Houston, TXGeneral ManagerOperated a newly establish franchiseResponsible for budget preparation, revenue management, monthly P&L reports, and daily bank deposits.Worked closely with cooks and management to establish inventory levels, resulting in 20% decrease in food costs.Increased customer satisfaction from less than 50% to over 76%, by developing individual training plans for all employees.Recruited and hired excellent restaurant staff based on attitude and aptitudeMaintained exceptional customer service.Improved inventory tracking systems and employee training systemsNovember 2012 to September 2015 Sbarro’s Italian Eatery Houston, TXAssistant ManagerPatiently awaited a salary position under new ownershipCo- ManagerProvided GM with expertise in leading and growing his storeFollowed and grew my knowledge base of under new managementGeneral ManagerGrew profit margin year-to-date 2014 over 2013Directly managed, trained and ensured profession development of 37+ associatesDelivered business strategies and developed systems and procedures that improved quality and efficiency of store and productDeveloped and trained 3 Salary store managersReduced food cost 3% and labor costs by 5%Dec 2010 to Nov 2012Exel Logistics/ Ceva Logistics/Staff Mark at Hewlett Packard CampusHouston, TXShipping & Receiving Clerk/ Material HandlerOperated a stand up and electric forklift to unload and loaded inventory trucksTransported approximately 70+ servers dailyTrusted to handle, ship, and receive confidentially kept itemsDistributed items to proper departments and personnel Used SAP to manage, track, and log received inventoryJune 2010 to February 2009 Sbarro’s Italian EateryHouston, TXGeneral ManagerSupervised 14 employees to ensure policies, procedures, and guidelines were being metCatered a party of 2,000+ people for City of Houston’s AIDS Awareness ProgramImplemented catering budgets up to $3,000 for various events in Houston and surrounding areas Implements new, innovative strategies to overcome the downward slide of sales and customer service for storeAwarded Leading Manager of the second quarter of the yearCalculated Profit & Loss reports weekly and monitored inventory daily February 2004 to April 2002 Wal-Mart Stores, Inc. Houston, TXManager of Distribution Center (Store Level and Speciality Divisions District Manager) Supervised 12 associates in the Specialty Divisions Department, to include creating work schedulesManaged 6 stores, to include Shoes & Jewelry DepartmentsPerformed duties of a Buyer for the Jewelry Department by ordering and replenishing jewelry countersCertified on Pallet Jack/Rider Forklift and Standup ForkliftPulled 95% and higher on AssignmentsPerformed HR functions, which included hiring and firing of employeesRecognized for contributing to the overall success of store being rated as top 10 nationwidePerformed warehouse duties at distribution center in New Caney, TXMarch 2002 to September 2001K-MartHumble, TXAssistant Manager (Overnight)Assisted Overnight Manager in supervisory roles and ensuring policies and proceduresReplenished and stocked retail merchandise/inventory shipped nightlyUtilized keen organizational skills to synchronize backroom stockLoaded and Unloaded Trucks of Incoming MerchandiseSeptember 2001 to October 2000 Cici’s PizzaSpring, TXRestaurant Manager, Greenspoint Mall & Cypress Spring MallResponsible for entire new opening of Greenspoint Mall storePerformed HR functions, which included hiring and firing of employees Responsible for issuing payroll Arranged work schedules for employeesPlayed key role in consistent 30% sale increase in Cypress StoreJanuary 2000 to February 1999Sbarro’s Italian EateryAnn Arbor, MICo-ManagerPromoted to Co-Manager from Assistant Manager within two monthsSupervised 10+ employeesResponsible for replenishing inventoryDecember 1998 to September 1994U.S. Navy Virginia Beach, VAPetty Officer 2nd Class Operations SpecialistWorked directly in conjunction with Captain of Damneck Base Command with Top Secret SecurityResponsible for transporting base Admiral to and from various events Prepared and facilitated safety measures for officer’s barracks in Hurricane Bertha evacuationSupervised 30+ personnel to ensure daily tasks and assignments were completedSecured, maintained over 4000+ watch hoursReceived certification to operate 1 ton utility truck and forkliftEducationNovember 2008 to January 2004Colorado Technical UniversityColorado Springs, COBSBA Business Management/Info TechnologyCertificate in Business Management GlobalCertificate in Linux/UnixApril 1995 to December 1994Damneck BaseVirginia Beach, VAOperations Specialist Training SchoolCertificate in Operations SpecialtyReferencesReferences are available on request.
