D/MD/MProfessional statement:Perceptive and hospitable Food and Beverage Manager with 28 years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal customers.A history of Management experience that includes 5 Years of sports and entertainment venue management, 15 Years in a food supervisory and management capacity, 28 Years of upscale casual dining with 4 Years of banquet management, and 28 Years of Diverse Sales and Customer Service Management.EDUCATION:Embry Riddle University: Prescott, AZ Aeronautical ScienceAssociated Schools Inc.: Miami, Fl Hospitality Admin COMPUTER SKILLS:Microsoft Office Suites ProOutlook ExpressPower PointPublisherSeveral Point-of-Sale Systemsactivities and interests:I am family oriented, and enjoy exploring the areas around me from art to indoor/outdoor sports. Denise McNaughtonCONTACT: Phone (509) 366-2755 / Email kidsdogs3@gmail.comWORK EXPERIENCEFood and Beverage Manager Toyota Center/Venue Works 2016–PresentManage Day to Day Operations and Financial responsibilities.Continually assist in menu development and implementation. Create and manage all weekly employee schedules.Manage all training and diversity programs to company standards.Customer outreach and outside sales opportunities.Coordinate hospitality options for hockey and backstage riders. Researched, contracted, implemented, and maintain POS system.Manage and perform monthly inventory audits.Manage all aspects of Suites and VIP areas to customers satisfaction.Manage vendor and third-party relations.General ManagerSizzling Platters/Little Caesars2011–2016Manage Day to Day Operations and Financial responsibilities.Forecast weekly budgets for supply management.Create and manage all weekly employee schedules. Manage all training programs to Company standards.Customer outreach and outside sales opportunities.Solid written and verbal communicator.skills and characteristicsFood Service/Management.Staffing Management.Strong Customer Service/Satisfaction focus.Quality sales experience.Administrative/Accounting Management.Demonstrated ability to apply business ethics and human relation skills.Proven employee leadership and training skills.Multi-tasking abilities to prioritize and manage several projects at once. Skilled in menu creation, design, and presentation.Proficient in communicating with co-workers and management through e-mail or regular business correspondence.Vastly capable in infostructure and technology development, purchasing & implementation.
