Jul 2001 – Jan 2020
Jan 1975
ElaineJohnston
Professional Summary
Serve safe certified.
General and Operations Manager with proven ability to guide operations and motivate team
members by defining and communicating a clear vision and strategy to convey expectations.
Holds team members accountable to drive results and remove barriers and obstacles. Seeking
opportunities to achieve Lean processes and foster continuous process improvement.
Demonstrates a flexible leadership style to foster team member engagement.
Skills
Policy and program developmentStrategic planning
Inventory controlCost control and budgeting
Time management
Experience
General manager
Collier Restaurant Group – Sevierville, TN
Exemplified the day to day running of the restaurant and leadership and maintained
company standards and protocols in all locations.
Monitored the performance of restaurant workers and consistently improved the
productivity of each team member with hands-on, motivational approaches.
Protected customers and the liability of the establishment by keeping operations in line
with health codes.
Estimated the ingredients and supplies needed to keep inventory at the optimal level.
Directed the safe preparation and delivery of  recipes and   meals each day in a fast-paced
restaurant environment.
Managed the registers at the front counter, including counting every drawer before and
after each shift.
Trained the team to safely and efficiently prepare food items for customers.
Kept food costs in line by minimizing waste and controlling the portions on each dish.
Consulted with customers to understand their desires and suggest the best products to
meet their needs.
 Did payroll every week. Did budgets and p@l reports . 
Trained and hired employees . Organized and worked with various vendors . 
Education
BBA: History and English
Banbridge college – Banbridge Northern Ireland , Northern Ireland
316 Conley Drive,Sevierville,TN37876
Ph: 865-407-8883
ramc51@charter.net