Elline Ephrem

Elline Ephrem
Director of operation/area – GM.
Silver Spring, MD
eluephrem1@gmail.com
2023392906
I am seeking a rewarding career where my many skills are utilized and appreciated.
Work Experience
Regional Manager
TravelCenters of America – Denver, CO
March 2014 to Present
Make safety the top priority for the team and customers.  
Lead your team with great customer service skills.  
Maintain a high ratio of repeat customers through great service.  
Create a team atmosphere with open communication.  
Coach and develop employees. 
Execute marketing programs to meet/exceed sales targets.  
Achieve set financial targets with integrity.
Director of operation/area
GM. Solo Gas Station
November 2011 to March 2014
Solomon Real estate 
Advisers, Yohem properties INC, Solo Maintenance and Senga Tera Meat 
Market, Paradise Home Care Agency.hin 
. Responsible for helpingtfcvrnu open Senga Tera meat market and paradise 
home care. 
. Responsible for creating the bylaws. 
. Created pre licensing document for paradise home care. 127 page 
employee hand books, 49 forms and a 11 page policy and procedure. 
. Handled payment of work orders for the 167 properties Solomon 
real-estate advisers handles. 
. Provide g ggeggleadership and vision to the organization by assisting the Board and staff with the
development of long range and annual plans, and with the evaluation and reporting of progress on
plans. 
.Oversee preparation of an Annual Report summarizing progress on short and long range plans. 
.Research and write discussion papers, analysis documents and proposals as needed to assist the
organization in determining and meeting its long and short term goals. 
. Oversee content, production and distribution of all marketing and publicity materials (posters,
program, flyer’s, mail outs, brochures 
etc.) with designer and project manager. 
. Provide recommendations regarding effective utilization of long and short term debt, including
refinancing and purchasing/sales. 

. Insure accurate documentation of production and quality control data and records. 
. Provide recommendations regarding effective utilization of long and short term debt, including
refinancing and purchasing/sales. 
. Insure accurate documentation of production and quality control data and records.
Restaurant General Manager Joe’s Crab Shack
Westminster, CO
June 2008 to November 2011
Conduct ninety day and annual employee performance 
• Monitor Daily Flash Report for accuracy of beverage revenue. 
• Prepare large party checks and obtain signatures from guest. 
• In charge of the attendance policy and all disciplinary actions. 
• Responsible for scheduling 
• Reduced turn over. 
• Responsible for writing shift report 
• Make sure concept is played every 45 minutes. 
• Make sure orders are done according to business level. 
• Responsible for the bar and wait stuff including the retail area. 
• Responsible for making sure table touches are done. 
Extensive profit/loss experience in standardization of portions and implementation of labor cost
controls, documents end-of- month, daily and 
weekly transactions; prepares bi-weekly payroll. 
Recognized for cultivating long term, stable staff with team- player 
philosophies; credited with increasing revenues 167% over three years by increasing customer base
and average check. 
Created, developed and implemented all formalized operational systems and procedures including
employee handbook, flow charts, forms, check-lists, 
server/bartender/kitchen associate job descriptions and incentive 
programs. 
Configured server station charts to assure high degree of cost- efficient 
customer service; focused on customer problem- identification and resolution. 
• Conduct ninety day and annual employee performance 
• Monitor Daily Flash Report for accuracy of beverage revenue. 
• Prepare large party checks and obtain signatures from guest. 
• Supervised and ensured the success of each function
Banquet Beverage manager/Restaurant manager/bartender/waitress
MGM Grand, Bellagio – Las Vegas, NV
March 2003 to June 2008
Responsible for 5 lounges, 14 bars and 1100 employees. 
• Maintain the liquor room stack according business labels 
• Supervise beverage personnel ensuring hotel standards are met. 
• Conduct ninety day and annual employee performance 
• Monitor Daily Flash Report for accuracy of beverage revenue. 
• Prepare large party checks and obtain signatures from guest. 
• Supervised and ensured the success of each function 
• Opened up rouge ultra-lounge hired and trained employees for its grand 
opening. 

• Helped open rouge ultra lounge. 
• Implement changes on lounges and Restaurant bar menus. 
• Responsible for purchasing for lounges and service bars. 
• Cut cost by 20% for all service bars by switching from expensive brand 
name energy drinks and vodkas to cheaper brand for all well drinks. 
• In charge of the attendance policy and all disciplinary actions. 
• Responsible for scheduling 
• Reduced turn over. 
• Responsible for writing shift report 
• Handled monthly PNL response and research. 
• Responsible for booking of bands. 
• Responsible for event set up.
Education
Bachelor’s in business management UNLV
MGM Mirage University – Las Vegas, NV