ENRIQUE R. RODRIGUEZ Blk.1Lot. 13 Adelfast. San Lorenzo Homes Gawaran, Molino VII, Bacoor Cavite city Phils. E-mail: rodriguez_enrique08@yahoo.com Skype ID: enrique.rodriguez122 Contact #: (046) 5024346 Landline, Philippines Mobile: 09568326217 Manila, Philippines POSITION DESIRE: Professional Executive Summary: Hospitality Management professional with more than twenty five years of experience in hospitality arena with various hotel categories, including 5 star Resorts, Luxury Hotels, Timeshare, Business Hotels and Golf and Country Club Operations. Strong background in Operations Management – Food & Beverage and Accommodations Management, Sales and Marketing, Financials, Human Resources, strategic and organizational planning and business development. Enjoy stimulating, challenging and dynamic work environments. Ensuring highest level of guest and employee satisfaction and quality standards. Revenue driven Business and Profit Oriented highly experienced in spearheading business growth strategies resulting in increased market penetration and increased profitability. At ease and effective in work situations requiring an ability to orchestrate multi-task levels of responsibility effectively. Quick learner with ability to easily research new business opportunities, assess potential profitability, capitalize on new business ventures, and plan/execute innovative strategies. Dedicated and self-motivated team player. Excellent communication, interpersonal, strategic planning, financial analysis, problem solving, organizational and leadership skills. Resourceful in resolving emerging problems. Strong people management and development skills, empowering employees to achieve desired goals. Proficient in various business applications including MS Windows, MS Word, MS Excel, PowerPoint, Outlook, MICROS, FIDELIO and HIS property management systems. Key job Strengths: Focusing on Customers, Training always my best interest, always keeping in mind that if we take care of our employee they will take care of our customers so they will come back. Skills: Administrative, organizational, communications, computer skills, people and customer service skills. LANGUAGE: Can speak English/ Filipino fluent WORK EXPERIENCE: May 1, 2019 to Present MIAMI BEACH RESORT Morong, Bataan Manila PhilipinesGeneral Manager/Consultant Responsibilities: The Hotel and Resort General Manager is responsible for all aspects of operations at the hotel/resort, to day-to-day staff management and guests. He/She should be an ambassador for the brand and your hotel/resort. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders. Responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures. Oversee the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel’s/resort’s annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotel/resort and management. Deliver hotel/resort budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies. Closely monitor the hotel/resort business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. Maximizing room yield and hotels /resort revenue through innovative sales practices and yield management programs. Prepare a monthly financial reporting for the owners and stake holders. Draw up plans and budget (revenues, costs, etc.) for the owners. March 22, 2018 to April 22, 2019 Sister Company of Montemar beach Club BAGUIO COUNTRY CLUB Country Club Road Baguio City, Philippines Director of Food and Beverage Division/Club Resident Manager Responsibilities: Oversees and manages the day-to-day operations of all food and beverage outlets, banquets and production areas. Develops and maintains logical, sufficient and integrated system for tactical planning and monitoring operations of the division by setting short and long range goals, objectives, programs, schedules and budget. Develops and maintains sales and marketing strategies in order to maximize patronage of all outlets under his purview with aim to attain or surpass revenue targets. Promotes and up sells all approved activities to obtain sales lead. Develops connection, establishes good relationship and maintains rapport with members, guests and clients of the Club with ultimate goal of identifying their needs, delighting them and attaining their continuous and/or return patronage. Maintains financial control by analyzing revenues and expenditures to maximize revenue and to ensure profitable operation of all outlets plans and recommends for approval by superior business strategies, market portfolios, and revenue sources taking into consideration that the Club is a membership club. If revenue target is falling, develops and recommends marketing plans to increase revenues for approval by superiors. Monitors status and progress of all activities against approved plans. Takes immediate and corrective action to rectify variances. Monitors market trends, must be aware of prices, activities, and strategies of competitors to ensure that the Club remains competitive without compromising its exclusivity and five-star status quality. Lead the division into innovation of new products. Reviews products’ performances and makes recommendation to superiors which products are to be retained or not. Implements measures to contain costs (food and beverage costs; spoilage, breakage, labour, maintenance, etc.) Develops and maintains effective organizational unit that will ensure accomplishment of approves plans by establishing performance standards. Reviews work output and evaluation of job performances of all personnel in the division. Leads and motivates high performance productivity for all personnel to make the division an effective organizational structure. Ensures that operating policies, rules, regulations, processes, protocols, and systems are strictly complied with. Submits recommendations should there be a need to add or amend such policies, rules, regulations, processes, protocols, and systems for approval by superiors. Conducts regular inspection of outlets and production areas and ensures that these are properly maintained in accordance with the Club’s standards of configuration and setup, standards of cleanliness, orderliness, hygiene and sanitation, food and beverages safety, etc. Closely and immediately coordinates with concerned department any furniture, fixture, equipment or areas requiring repairs and/or replacement. Available and on call to respond to emergencies and/or to efficiently handle costumer’s complaints and/or operation’s problem and promptly address/correct them to avoid recurrence. Resolves problems within degree of authority, records and reports the same in writing to superiors. Actively participates in the investigation of circumstances and causes of incidents arising from operation’s activities and makes recommendations to superiors to prevent recurrence. Facilitates accurate and timely submission of monthly accomplishment report of all aspect of operation under purview and other reports required by management from time to time. Attends to meetings or activities required by superiors as requires by other departments or Management. Immediately reports in writing to superiors anything of importance for the information, action of and/or guidance from the latter. Conducts daily briefing amongst managerial personnel of the division. Complies to employees rules and regulations, health and safety standards, and tasks as indicated in his/her Health and Safety Task Card when there emergency situations in the Club September 1, 2017 to February 30, 2018 MONTEMAR BEACH CLUB INC – SISTER COMPANY OF BAGUIO COUNTRY CLUB SitioPasinay, Barangay Pag-Asa, Bagac, Bataan Resident Manager/GM September 16, 2016 to July 28, 2017 KFD KING FOOD GROUP COMPANY LIMITED 20th Floor CTI Tower, klangtoey, Bangkok 10110, Thailand Consultant of Group of International Restaurants February 01, 2015 to August 25, 2016 Crown Regency Hotel Towers and Casino Barangay Sta. Cruz, Pres. Osmena, Boulevard Cebu City 6000, Philippines Consultant for Food and Beverage Division Oct. 10, 2011 – Jan. 25, 2015 Casablanca Casino, and Hotel Stotsenberg Gil Puyat Avenue. Corner Andres Soriano St. Clark Freeport Zone, Pampanga Philippines Hotel and Casino F&B Manager/Director Oct. 11, 2009 – Sept. 30, 2011 Hizon’s Catering, Corporate Canteens & Restaurants hizons catering building project 6, QC Philippines Operations Manager for Catering & Restaurants April 10, 2002- August 08, 2009 Makati Shangri-la Manila Ayala Ave. corner Makati Ave., Makati City Philippines. Food and Beverage Service Manager Aug. 15, 1997- April 10, 1999 Shangri-laMactan Cebu Lateral transfer Island Resort Cebu, Philippines. Assistant Banquet Service Manager Aug. 4, 1992 – Aug. 15, 1997 Pre- Opening Team Shangri-laEdsa Plaza Hotel Ortigas Center Mandaluyong City, Manila Philipp Senior Banquet Captain Jan. 18, 1990- July 15, 1992 Texas Ribs, Fine Dining Restaurant West Avenue, Quezon City, Philippines Fine Dining Waiter EDUCATION: TERTIARY: University of Santo Tomas Governor Forbes St. Sampaloc, Manila Philippines (Fr. June. 1985 To March. 1989) SECONDARY: University of Santo Tomas Governor Forbes St. Sampaloc, Manila Philippines. (Fr. June. 1981 To March. 1985) PRIMARY: General Pio Del Pilar Elementary School Wilson St., Makati City Philippines. (Fr. June. 1975 To March. 1981) DEGREE ATTAINED: Bachelor of Science in Hotel and Restaurant Management Year graduate 1989 (BSHRM) PERSONAL DETAILS Date of Birth: November 08, 1969 Place of Birth: Manila Nationality: Filipino Citizen Religion: Roman Catholic Height: 5/10 Weight: 180 lbs Health: Very good. No motion sickness Status: Married SSS #: 03-7770411-0 TIN #: 111-082-635 Pag-ibig #: 1020-0387-9336 Passport #: EC7212894 (March 24, 2016 to March 23, 2021) Philhealt #: 19-089352600-9 CHARACTER REFERENCES Mr. Sol Cano, Leasing Manager @ Mel Gus Inc., Manila Philippines. E-mail: solcano92160@yahoo.com Contact # 09178316229 Mr. Pedro Canlas, Executive Chef @ Astoria Group of Hotels & Resorts, Manila Philippines. E-mail: chefped196@gmail.com Contact # 09167701550 Mr. Juven Gonzales, Executive Housekeeper @ Manor Hotel Baguio City, Manila Philippines. E-mail: juvengonzales@yahoo.com Contact # 09953305808 Mr. Dennis Aytona, Corporate HR director @ Crown Regency Hotels and Resorts Manila Philippines. E-mail: dennis.aytona@crownregency.com Contact # 09173224923
