Fayçal C had ly
Austin :
?4300 T rib oro T rl A ustin , 7 8749 T X
Phone
?: ? ?415-4 26-8 981
Em ail
?:
?fa yca l7 18@ gm ail. c o m
Key s kills
– E xce lle nt c u sto m er s e rv ic e s kills
– M anagin g a s ta ff w it h in a n in te rn atio nal e nvir o nm ent
? ?-
Exte nsiv e e xp erie nce , w it h m ult i ta sks in a lu xu ry h ote l
? ?-
Speak m ult ip le la nguages flu ently in clu d in g A ra b ic a nd
Fre nch
* H elp ed T ra nsla te to th e e nvo y o f S audi A ra b ia r o ya l
fa m ily o n m ult ip le o cca sio ns.
– M otiv a te d, fle xib le a nd r e lia ble w it h a s tr o ng d e sir e t o le arn
– A p osit iv e w ork a ttit u de e ve ry d ay
– P osse ss a s tr o ng a tte ntio n to d eta ils
– A ble to w ork in dependently a nd e ffic ie n tly a t m ult it a skin g
– E ffic ie nt c o m pute r s kills
-M y m is sio n is to s e rv e th e p eople a nd to e nsu re th eir
well- b ein g, c o m fo rt a nd s a fe ty d urin g th e ir s ta y. I
str o ngly
advo ca te th at m y m is sio n w ill b e a p erfe ct a d dit io n t o y o u r
hard -w ork in g m em bers .
-I p osse ss a w id e r a nge o f s kills in th e h osp it a lit y a nd
to uris m in dustr y , m y in te re st a lw ays m ove d m e to s h are
exp erim ents e ffe ctiv e ly in sid e th e te am , to b uild u p a n d o ffe r
su pport a nd s e rv ic e s to th e c lie nts o f d if f e re nt n atio nali t ie s
and c u lt u re s.
Work p ro fe ssio nal
?:
August 2 020- t ill p re sen t : M an ag er a t A pple b ee s ,
Austin , T exas, U SA –
?Engaged in all aspects of the day-to-day
operation of Applebee’s—from building guest relationships to
promoting community involvement. Responsible for meeting
sales and profit goals; and, maintaining the store. Keeper of the
Brand, promoting apple bees standards in every aspect of daily
operation. My daily tasks would touch every single aspect of the
restaurant including the following :
? Peo ple
?: ?Hir in g, tr a in in g, c o ach in g, a nd d eve lo pm ent
? Guest
?: ?Exce ll e nt f o od q uali t y , g uest s e rv ic e , a nd a sso cia te
fr ie ndlin ess
? Fin an cia l
?: ?Sale s g ro w th , c o st m anagem ent, a nd p ro fit g ro w th
? Kit c h en M an ag em en t
?: ? E nsu re fo od s a fe ty , o rd er p ro duct,
co unt in ve nto ry , p re pare fo od a nd c o ok a ll e ntr e es
? Opera tio ns
?: ?Main ta in c le anlin ess, s a fe ty s ta ndard s, a nd a pply
kn ow le dge o f a ll p olic ie s, p ro ce dure s a nd p ra ctic e .
Nov 2 019- ju ly 2 020 : R em ote a ssis ta n ce a d vis o r
at
? ?Cru is e A uto m atio n, S an f r a n cis co , C A, U SA
? ?-
Tro uble sh oot te ch nic a l is su es fa ce d b y a uto no m ou s
ve hic le s a nd h um an p asse ngers
– M ain ta in a h elp fu l a nd c a lm c o m posu re in s im ple o r d if fic u lt
sit u atio ns a lik e , w hile a lw ays p ro vid in g fir s t- r a te c u sto m er
su pport
– R eco gniz e p atte rn s a nd p ro perly c a te goriz e s u p port is su es
-A id th e fle et o f d riv e rle ss v e hic le s in n avig atin g t h e ir
su rro undin gs
– W rit e u p d eta ils o f s ce nario s r e quir in g a dd it io na l s u ppo rt b y
engin eerin g te am
– Q uic kly e xe rc is e a h ig h d egre e o f g ood ju dgm ent a nd
in dependence
– T hin k q uic k a nd b e a ble to h andle s it u atio n s w hic h m ay n ot
have b een e xp erie nce d b efo re
– C om ple te p ro je cts a s n eeded
2008-S ep t 2 019: R oom s erv ic e c ap ta in B aris ta O utle t
Assis ta n t
?Man ag er a t F air m ont H ote l, S an F ra n cis co ,
CA, U SA
? ?- G re et G uests a ppro pria te ly a t th eir r o om a n d
pro vid e
? ?se rv ic e u pon it e m s o rd ere d.
– S uperv is e a nd o ve rs e e th e p erfo rm ance o f a ll r o om s e rv ic e
sta ff a nd tr a in ees. a nd e nsu re th at a ll r o om s e rv ic e d utie s
are c o m ple te d a s p er th e e sta blis h ed r o om s e rv ic e
opera tio nal s ta ndard s.
– H ave a c o m ple te k n ow le dge o f a ll fo o d a nd b eve ra ge m en u
it e m s, in clu din g w in e a nd w in e p air in gs a va ila ble to R oo m
Serv ic e .
– C oord in ate a nd ta ke r o om s e rv ic e o rd e rs b y te le phon e a nd
by th e in -ro om d in in g o rd erin g g uest A pp s / o th er d evic e s.
? ?-
Colle ct o rd ers fr o m th e k it c h en, e nsu re t h ey h a ve b een
pre pare d a nd p re se nte d c o rre ctly .
– E nsu re P ro m pt a nd e ffic ie nt d eliv e ry o f fo od a n d b eve ra g es
to th e g uest’s r o om .
2004-2 007: S erv er a t P iz za A ntic a L afa yette , C ali f o rn ia ,
USA
– S eat g uests a nd h elp w it h a nsw erin g p h ones a s b u sin ess
dem ands.
– T ake g uest o rd ers a nd p ro ce ss th em in a t im ely m anne r
th ro ugh s yste m s u se d in th e r e sta ura nt.
– P erfo rm s e tu p a nd b re akd ow n o f v a rio u s s ta tio ns ( i. e ., d eli,
desse rt, c o ffe e, e sp re sso )
– A ssis t w it h to go o rd ers , a s n eeded.
– P erfo rm o th er d utie s a s a ssig ned.
2001-2 004: T est T ech nic ia n a t P ow is P ark er B erk e le y,
Calif o rn ia , U SA
– E nsu re n ew te ste d p ro ducts p ass in sp ectio n
? ?- M onit o r
qualit y c o ntr o l in clu din g r e portin g is su e s to
? ?Eng in ee rin g
– T ro uble sh ootin g/ c a lib ra tin g B in der m ach in es
? ?- M onit o rin g
sp ecif ic m ech anis m s a nd fu nctio ns o f
? ?mach in ery
– D ata e ntr y
Educatio n:
2005-2 008: A A D eg re e ( H onor S tu den t), C olle g e O f
Ala m ed a , A la m ed a, C alif o rn ia
– S ocia l S cie nce
– L ib era l a rts
1998-2 000: A A D eg re e ,U niv ers it e H assan 2 , C asab la n ca
Moro cco
– E nglis h L it e ra tu re
Lan guag es
?:
Englis h ( F lu ent) , F re nch ( F lu ent) , A ra bic ( F lu en t) .
A ?ddit io nal e xp erie n ces:
2002- 2 005:T uto r , S an F ra n cis co , C alif o rn ia
– P ro vid in g tr a in in g in A ra bic la nguage
1998-2 000:S uperv is o r in a F re n ch s ch ool in
Casab la n ca/M oro cco
-U nder th e a uth orit y o f th e s ch ool d ean , I p ro vid e d
assis ta nce to th e e duca tio nal te am , p artic u la rly f o r th e
su perv is io n, m onit o rin g a nd e duca tio na l fo llo w -u p o f p upils
(s tu die s a nd p erm anence s, s ch ool m eals , s u rv e ill a nce o f
pre m is e s, r e cre atio n, a cce ss a nd p orta ls ) in clu din g o uts id e
sch ool tim e.
Cen te rs o f in te re st :
? ?Sw im min g, g ym , c o okin g , tr a ve lin g.