Hector Arce11118 Creek Mist Drive, Cypress, Texas, 77433832-888-5303 – Hector.RC@yahoo.comProfessional ExperienceBig City WingsMIT Training Store General Manager – March 2021 – PresentTake and control inventory weeklyManage Labor and Food CostManage P&LMake manager and FOH staff schedulesHire and train new FOH staffDevelop staff members into leadership rolls.Train new managers in all company policies and procedures.Lupe TortillaFront of House Manager – January 2019 – March 2021Resolve customer complaints regarding worker performance and services rendered.Hire and train new FOH staffSet goals for staff and help them get cross trained to help them get promoted within the companyExpedite food in a timely manner while ensuring quality and accuracyMake daily prep sheets for kitchenCompile daily paperwork and make depositsTake and control inventory bi-weeklyPlace all LBW ordersParticipate in continuing education to stay abreast of industry trends and developmentsTrain staff in food preparation, and in service, sanitation, and safety procedures.Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.Create and put into practice systems when switching to 100% curbside/to go serviceMake sure all safety protocols are followed to ensure the health and safety of staff and guestsSam’s Boat Gulf Coast Kitchen & Sports BarGeneral Manager – June 2018 – January 2019Take and control inventory weeklyManage Labor and Food CostManage P&LMake manager and FOH staff schedulesEnsure budgets are metMarket the restaurant in community and social mediaEnter all staff payrollEnter all invoicesAssist in hiring of new managersHire and train new FOH staffLoss preventionPlace all LBW ordersContinual managing, training, and coaching of management staffHold weekly manager meetings and quarterly all staff meetingsFront of House Manager – July 2017 – June 2018Make FOH staff schedulesInterview potential FOH staffEnsure all company standards are met dailyOpening and Closing manager dutiesCheck out servers and bartenders at the end of their shiftsAlonti Catering Kitchen – Houston, TexasAssistant General Manager – July 2016 – July 2017Route all orders and assign to drivers.Ensure all orders are done on time while ensuring food quality.Expedite all orders to ensure they are all complete and to make sure they arrive to customers on time.Call every customer at end of day to make sure all orders were to their satisfaction and on time.Prep for following day.Manage food cost and labor.End of month inventory. Ordered Sysco twice a week and produce daily.eT Craft Burgers & Beer – Houston, TexasAssistant Manager – August 2014 – July 2016Opened a brand new restaurant and started a new concept.Created new recipes and procedures. Hired and trained a new staff.Manage day to day operations.Manage food cost and labor.Marketed restaurant and spearheaded community fundraising. End of month inventory. Ordered Sysco twice a week and produce daily.Fuddruckers – Houston, TexasAssistant Manager – September 2012 – August 2014Managing the entire restaurant staff while maintaining the highest quality of service standards.Dedicated to consistently driving high standards and achieving service excellence.Increase sales and lower labor costs.Daily and weekly inventory.Make Team Member schedules.Compile and balance cash receipts at the end of the day or shift.Train Team Members in food preparation, service, sanitation, and safety procedures.Observe and evaluate Team Members and work procedures in order to ensure quality standards and service.Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary.Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.Recommend measures for improving work procedures and Team Member performance to increase service quality and enhance job safety.eCardio Diagnostics – Houston, Texas Junior Lead Technician – March 2009 – September 2012Supervise and train other cardiology technologists and students.Observe gauges and recordings of data analysis system during imaging of cardiovascular system.Conduct electrocardiogram (EKG) tests to record patients’ cardiac activity, using specialized electronic test equipment and recording devices.Report findings and test results to ordering physician.Pappasito’s Cantina – Houston, Texas Supervisor – September 2001 – April 2012 Resolve customer complaints regarding worker performance and services rendered.Compile and balance cash receipts at the end of the day or shift.Observe and evaluate staff and work procedures in order to ensure quality standards and service.Assign duties, responsibilities, and work stations to employees in accordance with work requirements.Bartender – September 1999 – April 2012 Check identification of customers to verify age requirements for purchase of alcohol.Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.Serve wine, mixed drinks and bottled or draft beer and food items to customers seated at the bar.Collect money for drinks served.Compile and balance cash receipts at the end of the day or shift.Train bar staff and other bartenders.Arrange bottles and glasses to make attractive displays.EducationLone Star College – Cypress, Texas, United StatesMilitaryUS Army – 1995Additional SkillsFluent in SpanishComputer Literate
