Hitesh Sanghvi
3954 Calgary Cir, Missouri City, TX 77459
(832)282-6379 hiteshhouston@gmail.com
3954 Calgary Cir, Missouri City, Texas 77459 I (C) 832-282-6379 I
Dynamic leader with multi-unit experience in strategic planning, operations and development of high performing teams and profit improvement.
Accomplished and dedicated professional with a career reflecting high quality performance in boosting organization profitability and performance.
Proven track record of generating new business opportunities by implementing strategic initiatives while driving a culture of engagement to position
business as the obvious choice.

– Multi-Unit Management – Brand Ambassador
– Strong Communicator – Business/Finance Operations
– Leadership Development – Inclusive and Collaborative Leadership
– Profit Maximization – Strategic Planning/Implementation

A seasoned professional and effectual leader with a proven ability to build sales, customer counts and profitable revenue:
? 27 years of leadership and managerial experience, knowledge and skills to adapt to any new work environment.
? Exceptional organizational, planning skills to carry out responsibilities effectively with stronger and positive results.
? Dedicated individual with strong work ethics and abilities, to build stronger business associations.
? Strong customer service skills with a proven ability to lead an effective team.
? Ability to create exotic new recipes, flavors with equally creative food presentation ideas and techniques.
? Extensive knowledge in using various online platforms in managing financials, food and labor costs, Nutritional Values, Supply Chains, Hygiene
standards, Vendor Management and Menu Engineering.
? Expertise in managing chain of outlets using standardization and implementation techniques.
? Solid computer, software platforms and persuasive interpersonal skills.
? Proven ability to expand the company brand through franchising and marketing.
Managing Partner 10/2011 to Current – Masala Wok Inc.
? Responsible for the overall successful operation of eight Masala Wok and six Tikka Shack restaurant locations with approximately $18.2M in
annual sales
? Actively strengthened Brand inclusion through education and sponsorship.
? Implement and coach successful operations of multiple new initiatives in Home office market.
? Rejuvenated failing market to exceed annual sales, traffic and profit forecasts.
? Actively source and develop future company leaders.
? Lead team members on effective methods, operations and procedures to engage a level of excellence in customer relationship building to drive

Market Research Analyst 10/2005-10/2011 – Masala Wok Inc.
? Utilized marketing and research efforts to capitalize new market opportunities for chain, setting up franchisee owned stores in Texas, Virginia,
Arizona and Pennsylvania.
? Have been directly involved with the President and Directors of the company in developing new recipes, and or strategies in making us one of
the leading names in fast casual.
? Actively involved in creating a second chain line of Restaurants named Tikka Shack.
? Formulated specific operational and quality standardization manuals for prospective franchisees.
? Developed and implemented detailed recipe and ingredient flow charts for prep and line cooking with the objective of standardizing quality and
taste; Research international trends, introduced new flavors of for the American consumer.
? Travelled to all corporate and franchisee stores to maintain, consult, standardize or introduce food recipes, portions, and quality standards,
discussing future marketing plans related to any immediate market conditions.
? Conducted detailed comparisons of various KPI’s and utilize multiple regression models to predict future performance.
? Made progress in involving extensive training of kitchen staff as to exactly how the final product should look and taste.
? Maintain employee performance evaluation process and merit program. Happy employees made a successful team.
? Overlooked all outlet managers and supervisor operations related to costs, recipe specifications, product substitutions, price comparisons,
inventory management, sales and above all customer service and experiences.
? Reporting directly to the company President and Director.
General Manager 08/2001 – 09/2005 – Havmor Group
? Developed marketing policies, directed sales activities, and researched opportunities for franchising group outlets.
? Surveyed and tested latest trends in the food industry, further implemented them in Indian fine dining.
? Created, popularized and marketed different regional food recipes for holidays and promotions.
? Planned and organized marketing campaigns in local and regional areas in promoting and expanding brand awareness.
? Effectively trained a strong kitchen team of chefs in maintaining hygiene, cleanliness and utmost quality of food.
General Manager 07/1999 – 07/2001 – Siddharth Palace Hotel
? Delegated and supervised job assignments of all departmental heads and managers.
? Motivated a team of marketing personal helping them achieve targets more efficiently and effectively.
? Oversaw training and orientation of new staff after they were hired to ensure compliance with the company standards.
? Assisted in developing and maintaining budgets for various departments of the hotel.
? Embark on continuous improvement strategies to any inefficiencies and implement improvements.
? Oversee team building exercises to improve morale and goal alignment
Marketing Manager 08/1996 – 06/1999 Bombay Ice Cream Co.
? Developed marketing plans to generate a wholesale demand from major food caterers for the ice cream brand.
? Aggressively marketed the brand in local and regional areas – increasing divisional revenues for sales associates.
? Directed sales activities using marketing techniques and researched data to include mass market accounts.
? Created a brand of authentic Indian ice creams called “Kulfi” by popularizing the product with competitive pricing.
? Prepared feasibility studies to maximize cost effective marketing techniques and media coverage.
? Converted potential markets into long term revenue generation sources.

Restaurant Manager 07/1992 – 07/1995 – PVR Hotel Management Ltd (Tandoori Chain of Restaurants)
? Demonstrated adaptability to international standards of restaurant operations
? Recognized for cultivating long term customer relationships
? Successful in increasing revenues by 15% year after year.
? Developed and implemented operational systems and procedures like, flow charts, forms and checklists.
? Focused on customer experiences from identification to resolution.
? Recorded detailed documentation to forecast and improve sales and maintain cost percentages.
? Maintained fast and accurate service staff, positive guest relations.
? Contributed extensive hours in the kitchen to study, record and improve overall experience of customers.
? 1991 Bachelor of Science – Top 1% of class with majors in Commerce and Marketing
? 1991 Post Graduate Diploma in Marketing Management – Merit Holder
? 2002 Certificate in MS Windows and Office
? 1987 Completed High School Diploma (Commerce Major) Topper in School – Second in State