Jacob WolffordObjective summaryResponsible and dedicated professional with extensive management and customer service skills seeking a secure and challenging position that allows me to put my unique talent of empathy and compassion into action while expanding my personal knowledge of various trades that allow me to do what I love most- help others. Contact (409)202-1992 2314 Langston St. Houston, Texas JakeWolfford14@gmail.comKey Skills2+ Years firsthand experience in Behavioral & Speech Therapy of Level 3 Autism Speedy & effective De-Escalation & RebuttalAttentive ListenerEvaluation and Solution processHighly open-minded & VicariousTeam and Company LeadershipProactive Problem SolvingExpert Level Communication SkillsExpert Level Customer ServiceGoal Oriented EDUCATIONKilgore College- Kilgore, TX2016-2018Communications MajorColmesneil HS – Colmesneil, TXHigh School Diploma (Distinguished Graduate- 1 year in advance)ReferencesGary Nelson- (214) 212-0994Seth Dupont- (318) 557-7660Kristina Valenzuela- (903) 720-4721WORK EXPERIENCEWine Bar ManagerPostino- Houston, Texas1/2022-PresentObserving and being proactively attentive to customer and employee needs & navigating shift accordinglyObserving full staff of team members to ensure that customers are served in a timely and professional mannerPaying close attention to customer body language and tone to ensure a pleasurable experienceEnsuring customer and employee satisfaction at all times in order to maintain above- satisfactory status for company ratings. Bar Manager Promoted to Interim General ManagerCheddars Scratch Kitchen3/2017-11/2021Managed & Oversaw 145+ employees, Monitored alcohol serving and consumption to maintain safe and legal operations Conducted Staff meetings to gain insight and make improvements. Promoted from Bar Manager to General Interim Store Manager.Used positive re-enforcement and healthy, constructive criticism to keep staff motivated & performing efficiently.Interviewed, Onboarded, and dismissed employees in the best interest of the companyBuilt and executed purchase orders to supply to vendors to keep the store well stocked and prepared for every shift. Food Server- Promoted to Bar ManagerCheddars Scratch Kitchen3/2016-3/2017Studied and memorized menu and any daily food/drink specials available to upsell and promote servicesProactively recognized and met customer needs throughout their dining experienceServed food& drink to small & large groups of customers*Promoted to Bar ManagerClick to Chat Sales/Customer Service RepresentativeeTech Global Services- Lufkin Texas11/2015-3/2016Professionally and efficiently Navigated Customer initiated chats regarding Services, products, billing, etc. for Verizon Wireless website campaignRegularly studied Verizon Wireless plans, devices, and policies to successfully answer customer questions/concernsSecurely accessed and reviewed customer bills to search out new sales/upsell opportunitiesConsistently achieved daily/monthly goals Virtually walked new and existing customers through the order process from start to finish.