JAMES RIEDL, CHT
224- 330- 9082 | Spring, TX. | LinkedIn ? Jimriedl@yahoo.com
Director of Training and Development
Management Training | E-Learning | Business Operations Oversight
An accomplished, detail-oriented trainer with expertise in training development , process improvements, and guest services in
the fast -paced restaurant industry . W ork s effectively with new and experienced team members to teach best practices, set
expectations, and give guidance on optimal job performance. Integral in ensuring work processes comply with health and safety
regulations. P roficien t in Microsoft Office Suite and Articulate Storyline e-learning and training software .
? E-Learning
�? Customer Service Expertise
? Team Training & Mentorship
? Interpersonal Communication
? Adult Learning Theory
�? Restaurant Operations
? Cost Control Strategies
? New Restaurant Openings
? Multi-Unit Management
�? Systems Analysis
? Project Management
? Data Analysis
PROFESSIONAL EXPERIENCE
Black Titan Franchise Systems DBA. Fuddruckers, Houston T X 7/2021 – present
Director of Training and Development
Rebuilding the original gourmet hamburger restaurant. Starting with hospitality culture, world-class systems, and
comm unication to all levels of the brand. Collaborat e with Franchisees , develop systems and processes around those
recommendations .
• Evolved learning and development practices to meet the needs of the business.
• Assist in unifying the culture throughout the organization through education and engagement .
• Lead and support development initiatives to improve individual and team performance across the organization and
enhance employee core capabilities.
• Develop and maintain the tools and resources o f the learning and training programs in the learning management
system.
Independent Culture Consultant , Spring, TX 4/2021 – present
Helping businesses build and communicate culture within their teams , clients , and communities to build a better business
mode l. Assist in building employee handbooks and Employee Improvement Plan s.
LUBY’S FUDDRUCKERS RESTAURANTS LLC, Houston, TX 4/2011 – 8/2020
Senior Regional Training Leader
Promote and live Servant Leadership change throughout the brand . Monitor the efficacy of training pro grams, identify learning
gaps, needs assessments, and formulate changes to strengthen the programs . Assess the instruction of Mangers and Trainers,
perform audits based on observations, and implement new strategies to improve employee coaching. Produce multimedia
content for training purposes . Create testing and evaluation procedures using technology -based learning materials.
Key Achievement :
? Created content for Storyline e -learning modules w hich have replaced hard -copy training materials throughout brand .
FUDDRUCKERS MAGIC BRANDS LLC, Schaumburg, IL 12/2002 – 4/2011
Training General Manager
Monitored management performance and led the develop ment of the training program to improve instructi on methods.
Oversaw restaurant operations and employee performance to ensure optimal food quality , safety compliance, and service
standards. Administered one-on -one training for new hires and evaluated performance to spot areas in need of further
development.
Key Ach ievement:
? Our team developed and published Best Practice guides for the company locations to utilize.
JAMES RIEDL, CHT
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CERTIFICATIONS
Certified Hospitality Trainer Certification , American Hotel & Lodging Association
ServSafe Dual Role Instructor/Proctor Certificate, The National Restaurant Association
EDUCATION
B.S. Business Administration, Management Western Governors University, Salt Lake City UT
Culinary Arts , William Rainey Harper College, Palatine, IL
Human Resources Management: HR for People Managers Specialization, University of Minnesota
Project Management & Other Tools for Career Development Specialization, University of California, Irvine
Project Management Principles and Practices Specialization , University of California, Irvine