Dear Hiring Manager:My experience in restaurant management training, coupled with my adaptability and determination, would make me a valuable asset to your team. Beyond my core competencies, I have demonstrated the leadership and management skills needed to strategize, create and implement successful training initiatives that stimulate new sales and grow the business while significantly improving employee retention. I have enclosed my resume for your review. Some of the key strengths I can offer include:Demonstrated ability to deliver unparalleled customer service, improves processes analyze complex issues, develop solutions, motivate teams, and attain important company goals.Diverse professional experience in all facets of restaurant operations management, including customer service, financial management and analysis, strategic marketing, and vendor relations.Productive contributor to team projects and self-managed tasks, with the ability to consistently manage multiple concurrent projects within strict deadlines.The combination of my professional experience and practical knowledge has contributed to my self-motivation. With my experience at Whataburger, in a training capacity, I have been able to work with different volume stores and many different learning styles. This has enabled me to tailor my presentations and modify the learning techniques when necessary. I readily accept challenge and responsibility, and I will spend the time and effort it takes to meet the goals of your organization. I look forward to an interview in which we can more fully discuss my potential contributions toward your goals. Sincerely,James A. TheilerEducation: Wichita State University, Wichita, Kansas. Masters of Public Administration (MPA) in progress.Eastern New Mexico University, Portales, New Mexico. Bachelor of Science, Communication, 1989. Professional Experience:Food and Beverage Coordinator | City of Allen (Allen Event Center) | March 2020 to PresentAllen Event Center is a city-owned, 7,000+ seat capacity multi-sport and entertainment arena in one of the most significant mixed-use developments in the country.Menu Item development.The arena hosts more than 150 events annually, including concerts, graduations, trade shows, and family ice shows. Allen Event Center is also home to the Allen Americans Hockey Club and the Dallas Sidekicks Soccer Club. Determining par levels and product orders needed for upcoming events.Stocks stand locations before events.Assists Concessions Manager with the monthly inventory of all concession locations, including warehouse and portables.Receives deliveries and reconciles the product with the shipping invoice.Secures and stores deliveries until the event date.Performs portable set up by ensuring portables are stocked with beverages, products, and ice and placed in the designated location. General Manager | Whisk and Bowl at DFW Airport | January 2019 to March 2020Hire and develop a team to operate the shops within the standards and guidelines set forth by Whisk & Bowl. Product and Menu Development.Oversee our Dallas/ Fort Worth shops, including hiring, coaching, terminating, and developing all shop’s staff, training operating procedures, processes and sales tools and other tasks/management duties as required. Manage all 4 Wall contributions, to ensure that COGS, Labor and Daily Operations are contributing positively to the bottom-line profits, and exceeding customer expectations, further building brand loyalty and awareness. Create and communicate a sense of purpose or vision for self and team consistent with Whisk & Bowl Company goals and mission. Consistently achieve store goals. Development and execution of store performance goals. General Manager | Dunston’s Steak House | August 2008 to December 2018Provide leadership and direction to entire team to ensure restaurant efficiency.Menu development and testing.Ensure quality, accuracy and timeliness of food in line with our high company standards.Monitor portion sizes to control food costs and minimize waste.Maintain a clean, safe and organized restaurant at all times.Prepare online orders from Favor and Grubhub.Restaurant Webmaster.Ensure restaurant is always fully stocked with all product.Regularly review systems and procedures to determine ways to improve.Securely manage all cash drawers and deposits.General Manager | Whataburger | January 2004 to August 2008Opened 2 new Whataburger stores (Lockhart, Texas & Seguin, Texas).Herald-Zeitung Newspaper Readers Choice Award for Best Fast Food, 2006 & 2007.Utilize feedback to initiate immediate improvements in the shift.Collected accurate, critical information regarding the unit’s market position, planned expenses, staffing requirements and operating plans.Achieved sales goals and budgeted gross operating profit in line with period and quarterly projections.Implemented staff development plans and training for team members. Food Cost Analyst | Landry’s | June 1997 to January 2004Responsible for 41 Landry’s Restaurants as a Financial Analyst working with senior team members to identify, structure, and monitor financial improvement.Menu and Product Development.Developed financial models to achieve corporate goals analyzed restaurant financial data provided menu cost analysis and provided weekly food cost analysis for Landry’s Seafood Division.Provided internal audits of accounts receivable and payables.Performed financial analysis and research for project and development opportunities.Explained monthly variances and acted as the financial liaison to operations.
