JEFF BURNSArlington, Texas817-715-2769jeffburns66@yahoo.comCareer Summary:Positive-thinking, operations-focused leader with a passion for exceeding guest expectations and delivering business results. Learning, adapting and promoting the company culture while executing the systems and processes are proven strengths that define my extensive experience in the service industry. My strengths are strategic planning, building high performance teams by proper training and motivation, continuous improvement and achieving positive results. Results include positive guest and employee satisfaction, building sales, delivering quality and cost balancing to optimize profitability.I am experienced in a variety of business environments. I have a track record of improving market positioning and strengthened bottom lines by leveraging solid business vision, experience and instinct. I have consistently demonstrated an ability to achieve high standards in a changing environmentWork Experience:UBER/LYFT January 2021 – Present DRIVER DFW AREAProviding rides and exceptional customer service to customersDOMINO’S December 2019 – December 2020 AREA SUPERVISOR SOUTH NEW MEXICO AREASupervised seven Domino’s locations in the south New Mexico area.Average Unit Volume $42K/week. Highest area sales volume in the company.Team-building, culture development and maintaining/improving standards were main priorities.P&L responsibilities, sales/labor projections and proper food & labor management to ensure optimum profitabilityDeveloped and promoted eight people to next level in the last yearWINGSTOP RESTAURANTS. INC DALLAS, TX June 2016 – March 2019SENIOR DIRECTOR OF CORPORATE RESTAURANT OPERATIONSOversaw operations of all 26 company-owned locations.Supervised five District Managers.Brought all corporate stores to proper staffing levels by improving culture and defining career path opportunities.Achieved Top Gun Awards at 18 of 26 locations (improved from zero Top Gun stores in 2016)Increased guest survey Overall Satisfaction scores by 23% Exceeded EBITDA plan in 2018 by 16.7%PIE FIVE PIZZA COMPANY THE COLONY, TX May 2011 – June 2016 DISTRICT MANAGERSupervised the operations of up to 25 corporate and franchise restaurants, locally and in several different statesActed as multi-unit manager as we grew the company from one store to over 50 storesWhen I left for a better opportunity, my district was ten company-owned stores in the DFW areaJSB HOSPITALITY, LLC ARLINGTON/MANSFIELD June 1999 – December 2010OWNER/OPERATOROwned and operated three different businesses: Hooligan’s Pub & Grub, Mr. B’s Burger Pub and Mr. B’s Sports Grill. As owner, my responsibilities encompassed everything involved in the operation of the businesses: Hiring, training, operation of shifts, purchasing, inventories, P&L management, accounting, marketing, payroll, to name a few
