Jennifer Singleton 713-724-5487Enthusiastic, committed HR, Project Manager and Operations leader with 20+ years of experience in full service, fast casual and quick service operations. Savvy strategist in developing and implementing systems, processes and procedures to improve efficiency, grow sales and maximize profit performance. Focused on cultivating strong leaders that exceed operational goals and metrics.Professional ExperienceHungerRush                                                                     Sept 2020 – Sept 2021  Project Manager Managed long and short-term plans, including setting targets for milestones and adhering to deadlines. Collaborated with installers, post install trainers and support to provide an excellent service experience for all client needs. Served as the main point of contact for the client and multiple internal teams assigned to ensure actions remain in synergy. Communicated with upper management to keep the project aligned with company goals. Whataburger April 2019 – July 2020General ManagerAchieved 4.5M in sales in 2019. Executed at a high level against all company KPIs including food and labor cost, sales, transactions, customer satisfaction survey and operating marginManaged a team of 75 including managers, team leaders and team members. Provided development and corrective coaching to assist in career advancement. Promoted 4 Team members to team leader and 3 team leaders to manager.Café Express September 2003 – February 2019Operations Services & Human Resources Director Jan 2018- Feb 2019Project Manager for implementation of new Toast POS system which included programming and testing all menu items, modifier and discount keys. Facilitated proper integration to accounting, online ordering and scheduling platforms. Compiled and analyzed data to report sales, labor, contest and statistics to the Executive team.Negotiated contracts and managed all 3rd party relationships with OLO, Grubhub, Door Dash, UberEats, Favor and Foodsby.Used WordPress to manage all website changes.Fostered relationships with Supply Chain and Vendors to get quality products and services at the most competitive costs.Collaborated with CFO on outsourcing of Accounting, which included system setup and training of all leaders.Tested and collaborated on implementation of all new operating, menu and strategic initiatives.Responded to all guest feedback from company website and all social media platforms.Executed Open Enrollment and served as Benefits administrator providing assistance to employees as needed.Human Resources & Training Manager Jan 2013- Jan 2018Created all employee offer letters, conducted background checks, orientations and onboarding for all salaried employees.Administered company-wide safety program and all employee recognition and tenure awards. Revamped recognition programs to save 10K annually while retaining the program’s significance.Sustained 5 straight years of zero guest or employee injury claimsMaintained records and compiled statistical reports of personnel data such as hires, turnover and performance appraisals.Trained leaders and team members regarding employment law, FMLA, unemployment, benefits, compensation, career development, employee relations, performance management, Servant Leadership and other HR issues as needed.Designed and updated all training manuals, visual training aids, tests and new product roll out materials.Scheduled, planned and facilitated all leader development conferences and training sessions. Included creating Power Point presentations, scheduling speakers, hosting and making all travel and entertainment arrangements.Partnered with vendors and negotiated contracts to provide all employee uniforms, printed materials and store supplies. Training General Manager Sept 2003-Jan 2013Trained 30 managers on all facets of the business while maintaining high level store operations.Took over leadership of an existing unit, increased catering sales by 13.25% and breakfast sales by 3.54% in just 6 months.Leader of new store opening management team that hired and trained 40 new employees.Achieved the lowest turnover in the company for 5 years.Maintained all food, labor and controllable costs below budget and increased store profit year over year.EducationWest Jefferson High School 1997