86 SW 8th Street #3712
Miami, FL 33130
NoRTH Italia, Houston & Miami
Eddie V’s Prime Seafood, Austin & Houston, TX February 2012–June 2014 Manager
Titles included Sales and Marketing Manager, Service and Training Manager, Wine Director, and Beverage Manager over 3 locations. Successfully led implementation of acquisition programs/rollouts. Increased Private Dining Sales by 22%. Lowered liquor COGS by 1% and wine COGS by 3%, which were held consistently through tenure. Superb technological systems management, guest hospitality focus, and hourly leadership development in a luxury brand environment.
McCormick & Schmick’s Seafood Restaurant, Austin, TX
March 2010-January 2012 Manager
Senior General Manager
Daily shift management functions resulting in and measured by absolute guest satisfaction and restaurant profitability. Operational responsibilities as defined by the industry. FOH Staffing and LBW management. Traveled to assist other stores as requested by District Manager-worked inside 7 locations in 2 states.
Received successful final evaluation with merit increase.
To obtain an interactive, operations-focused, General Manager or multi-unit leadership position with a growing company that has a proven and reliable brand.
2014-2017: Hired as general manager to open Houston property. Directly involved with 2 ground-up new restaurant build outs afterwards. Houston built and designed for $5m at $60/head covers, facilitated growth to $5.6m, $8.2m, $8.9m & $10m from 2015-2019. Since opening, highest sales and profitability within the brand, running 33-38% controllable cash consistently. Traveled to assist multiple FRC restaurants before/after opening. Complete ownership of pre and post-opening hiring/training, operations, facility improvements, people development and financial results. Training GM, developed 37 MIT’s for multiple locations. Staff team averaging 135 hourly plus 12-15 salaried chefs/FOH managers. During tenure, store was recognized as a Houston hot spot, averaging 4.5/5 stars on public platforms. Named OpenTable’s most booked restaurant in Houston for 2016 and To p 100 Restaurants in the USA in 2017.
June 2009–March 2010
Complete accountability to restaurant operations & financials. Responsible for monthly manual P&L statements. Through staff training and proper shift management, improved and held guest feedback surveys at +20% from prior performance. Corporately recognized for improvement in restaurant cleanliness and organization.
TABC CertificateServSafe Food Manager’s Certificate ServSafe Allergens Certificate Florida Safe Alcohol Service Permit
Fuddruckers, Round Rock, TX
General ManagerTechnically proficient in Microsoft Windows and Microsoft Office. Trained with Squirrel, Aloha, DASH, Positouch, and Micros operating systems. Basic IT troubleshooting.