Jonovan Harris2300 Richmond Ave. #546, Houston, TX 77098 • 346-256-4194 • jharris2391@gmail.com • LinkedInAssistant General Manager Strategic Planning • High Level Execution • Coaching & MentoringDynamic, entrepreneurial venue operations leader with a focus on operational excellence. Possess 6+ years of experience in transportation and multi-facility hospitality operations. Strategic planner focused on high-level execution to meet organizational goals in sales and overall performance. Profound influencer with the ability to develop solid relationships within and outside an organization to increase profitability and drive key performance indicators. Demonstrated leader with the skills to train, create effective workflows, mentor, and optimize efficiency. Core CompetenciesMulti-Facility Operations Skilled InfluencerChange Management Vendor ManagementKPI Dashboards/ImplementationContinuous ImprovementCost Control/ReductionStrategic PlanningProcess ReengineeringProfit/Revenue GenerationPresentation/Public SpeakingInventory ManagementEMPLOYMENT HISTORYLANDRY’S – Houston, TX 2021 – PresentDining, hospitality & entertainment leader.Senior ManagerOversee the planning and implementation of key initiatives to operate an $8M annual revenue facility serving thousands of customers monthly. Lead recruiting, hiring, staffing, and training efforts for up to 60 staff members. Research market and industry trends to understand competitive pricing to drive revenue generation, customer satisfaction and retention. Manage inventory, procurement, and vendor relationships and negotiate deals for cost saving measures and overall operational efficiencies. PINSTRIPES – Houston, TX (Chicago & DC) 2019 – 2021Dining & entertainment event management.Assistant General Manager / Senior ManagerStrategically planned budget goals, building sales, and implementing systems. Led team of 60+ across Open-play Sales including reservation and walk-in customers (60% of business) and corporate/company Event Sales (40% of business) according to corporate policy. Managed operations during General Manager’s absence. Advocated for upholding company’s standards for food, beverage, service, and aesthetics. Executed high volume workflows. Provided recommendations for timely improvements, aesthetic design, and technical upgrades. Key Accomplishments:Recommended by Regional Manager to travel to various locations and help execute high-volume weeks after successfully assisting in opening of the Houston location (fall 2019).Maintained one of the lowest bar liquor costs in the company while managing all venue workgroups.Improved venue service systems by developing a team member coaching/training platform.Mentored 3 Managers to reach Senior Manager promotions. Preserved average 4.5-star rating across review platforms through execution by team coaching and training.River Roast – Chicago, IL 2017 – 2019Fine dining restaurant – a subsidiary of Levy Restaurants.ManagerManaged 60+ front of house staff including hosts, waiters, bartenders, bussers, and runners to ensure efficiency and accuracy during peak service hours. Collaborated with sales team in reaching revenue goals through banquet event orders (BEOs) and VIP events (PPXs). Generated complex labor, forecasting, and sales reports to General Manager. Key Accomplishments:Promoted to Events Manager to help execute high-level service.Successfully maintained a high service ranking on all online platforms.ENTERPRISE – Chicago, IL 2017Transportation solutions provider.Management AssistantManaged sales operations by providing excellent customer service and organizational promotion. Managed major accounts (hotels, body shops, dealerships, etc.) through communication and in-person visits to ensure business expansion. Effectively sold insurance packages, vehicles, and additional transportation-related products in a power matrix system.Key Accomplishments:Successfully met branch-specific sales goals for 4 consecutive months. Escalated to top 50% in the region for 4 out of 5 months in sales with a top 3 finish.Achieved Top Performer status resulting in being selected to manage the Chicago O’Hare International Airport location.Additional ExperienceLead Door Host – Cindy’s Rooftop (Chicago Athletic Associate Hotel), Chicago, IL (2015-2017) | Dorm Building Student Assistant – Dominican University, River Forest, IL (2013-2014) EDUCATION Bachelor of Science in Business Administration with a concentration on Business Management, Dominican University, River Forest, IL (2016)Business Administration Studies at College of DuPage, Glen Ellyn, IL (2011 – 2013)
