Jose A. Rodriguez4642 Countrymeadows Dr ? Spring, Texas 77388 ? (956) 249-9121 ? Jarodriguezrgv79@gmail.comRestaurant Managing PartnerI offer over 18 years combined experience in general management, sales, and marketing for fast casual and full-service operations. Respond rapidly and appropriately to changing circumstances. Consistently successful in increasing service standards, quality, and profitability.Core competencies include: Public Relation Skills Service Enhancements Building Guest Loyalty People Development Revenue Growth Marketing Strategies P&L Budget Planning Inventory and Cost Control Enhance Culture P&L Budget Accountability Food Sanitation Standards Staff Motivation Career HighlightsManagement & AdministrationGreat success on staff development. Over the years I have developed 20 hourly team members to assistant managers, 5 assistant managers promoted to general managers.Highly skilled in managing units above $3 million. Have done 4 new restaurant openings as a general manager. Did hiring job fair, set up vendors, chamber of commerce ribbon cutting ceremony, training week organization, friends and family practice openings.Sales & MarketingHave done six television segments with local station to educate the viewer on grilling tips for steaks and burgers. Provides exposure to restaurant menu items and brand.Was actively involved in Business and Food Expo’s to bring new exposure to our products and get exposure in the local community.Maintained double digit growth versus previous year three continuous years at Jason’s Deli.Professional Experience Black Bear Diner, The Woodlands, Texas General Manager (July 201- Present)Accountable for all operational aspects of restaurant, P&L Budget Accountability. Responsible for the overall operation of the restaurant and for ensuring that the employee and guest experiences are superior while building guest loyalty, sales, and profitability. Reviewed all schedules for servers, hosts, heart of the house and all training to ensure correct staffing and great guest experiences. Reviewed and ordered food, smallwares, and customer supplies. Uphold all company standards and policies. Establish operating and financial goals which align with company’s core values. Supervise 2 managers and 70+ hourly employees.Longhorn Steakhouse, Harlingen, Texas Managing Partner (March 2011- July 2019)Accountable for all operational aspects of restaurant, P&L Budget Accountability. Responsible for the overall operation of the restaurant and for ensuring that the employee and guest experiences are superior while building guest loyalty, sales, and profitability. Reviewed all schedules for servers, bartenders, hosts, heart of the house and all training to ensure correct staffing and great guest experiences. Reviewed and ordered liquor, food, smallwares, and customer supplies. Uphold all company standards and policies. Establish Jose A. Rodriguez Page Twooperating and financial goals which align with company’s core values. Supervise 4–5 restaurant managers and 60+ hourly employees. Two new restaurant openings as Managing Partner. Developed and promoted 1 manager to managing partner, 6 hourly team members to managers. Hired and trained staff for new restaurants opening in neighboring cities.Trained over 15 Managers in Training, including the opening teams for first Longhorn Steakhouse in El Salvador and Mexico.Chili’s Bar and Grill, McAllen, Texas Manager (April 2010- March 2011)Responsible for hiring, training, and development of all staff. Schedules for servers, bartenders, hosts, and front of house training. Ordered liquor, food, smallwares, and customer supplies. Uphold all company standards and policies. Supervise and evaluate 50+ employees.Was able to decrease costs by adjusting pars on all orders, smaller shelf extensionsHelp store achieve good results in company lead initiatives, Margarita Madness top 10 in company Applebee’s, McAllen, Texas General Manager (June 2008-April 2010)Was accountable for all operational aspects of restaurant, P&L Budget Accountability. Responsible for hiring, training, and development of all staff. Schedules for servers, bartenders, hosts, and front of house training. Ordered liquor, food, smallwares, and customer supplies. Uphold all company standards and policies. Establish operating and financial goals which aligned with company’s core values. Supervise, develop, and evaluate 3 assistant managers along with 50+ employees.Won Quality Customer Service award in 2009, highest Net Promoter Score in our FranchiseConsistently Increased Price Per Expenditure on a monthly basisIncreased Profits to record level for unit Jason’s Deli, McAllen, Texas General Manager (February 2002- May 2008)Was accountable for all operational aspects of restaurant, P&L Budget Accountability. Responsible for hiring, training, and development of all staff. Schedules for all employees including training. Ordered liquor, food, smallwares, and customer supplies. Uphold all company standards and policies. Establish operating and financial goals which aligned with company’s core values. Supervise and evaluate 4 assistant managers along with 40+ employees. Created monthly marketing plans to grow the business. Had record profit percentages for my unit. Grew Sales by more than 10% three years in a row. Developed staff to allow the opening of a new location on opposite side of city.Peter Piper Pizza, Edinburg, Texas Store Manager (1998-2002)Started as hourly employee and worked to become manager. While employed assisted in opening four new locations. Hired, trained, and developed a staff of 40-50 employees. Wrote schedules, ordered and controlled inventory.Professional DevelopmentComputer Skills: PC skills, Internet, and proprietary applications.Certification: Texas Manager Food Handlers Certificate, Servesafe Alcohol CertificationEducation: University of Texas Pan American, 3 years with Business Management as Major
