left-4845058580018000JLObjectiveTo align myself with a world class organization who values professional skill and respects passionate work. I would like to earn the opportunity to help your organization thrive while tailoring my skill set to be more proficient at the next level of people management.SkillsStrategic Planning People Development Business Development Financial Planning and ProfitabilityFood KnowledgeSafety ExpertiseEasily Coachable Willing to LearnJoshua LeeperPeople and quality management | (830) 992-8928joshua.leeper91@gmail.comExperienceGeneral Manager Chinese Kitchen Lubbock, TX August 2021-CurrenDeveloped and structured core systems for operating, cost control, and marketing.Systemized training and optimized operations procedures in preparation for business growthBuilt and integrated and Actual vs. Theoretical cost tracking method successfully25% sustained sales increase over 3 months and cost variance under .75%Designed and implemented a “First time guest” program to help foster loyalty and anchor consistent market hold.General Manager/Managing Partner | Torchy’s Tacos | Feb 2018- July 2021 Analyzed and presented financial standings and effectiveness to other partners and investors. Increased revenue by 10% with successful promotional strategies and reductions and costs. Consistently drove bottom line profits to the top 10% of the company results. Delivered year-over-year growth for 3 consecutive years in a $3.5 million operation. Developed and nurtured relationships with high profile catering clients to supplement top line sales and repeat business. Partnered with headquarters to streamline operational efficiency and develop operation-based strategies to benefit restaurant activities. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Organized budgets, oversaw P&L’s and achieved margin targets consistently to stay on track with growth plans. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. Oversaw the training and development of all new Managers in Training for the market. Directed and coached a team of 70+ employees, enhancing their work experience through constant communication and healthy relationshipsKitchen Manager/Assistant General Manager | Torchy’s Tacos | Feb 2017-Feb 2018Created and developed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Maintained high food quality standards by checking delivery contents to verify product quality and quantity. Scheduled and received food and beverage deliveries, adhering to food cost and budget. Maximized quality assurance by completing frequent line checks of food quality and temperature.Identified team weak points and implemented corrective actions to resolve concerns.Service Manager | Logan’s Roadhouse | Jan 2016-Feb 2017 Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. Established and optimized schedules to keep coverage and service in line with forecasted demands.Beverage Service Manager | Cheddar’s Scratch Kitchen | Jan 2013-Jan 2016 Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Increased sales by driving operational efficiencies and building excellent customer rapport.EducationBachelor of Science: Restaurant, Hotel, Institutional Management | December 2012 | Texas Tech University Member of National Society of Collegiate Scholars Awarded Cum Laude Honors High School Diploma | May 2009 | Bandera High School CertificationsA. B. L. E. C E R T I F I C A T I O N T. I. P. S. C E R T I F I C A T I O N S E R V E S A F E C E R T I F I C A T I O NReferencesZane McNeill, Managing Partner, Torchy’s Tacos, Lubbock, TX806-407-0491Joseph Chanoski, Training and Development Manager, Torchy’s Tacos254-541-4198Cisco Factor, Assistant General Manager, Torchy’s Tacos, Norman, OK405-626-8823Jon Duckworth, Managing Partner, Torchy’s Tacos, Edmond, OK405-229-8559Ben Talbot, Former Regional Vice President and Culinary Director, Torchy’s Tacos, Austin, TX469-766-2289
