ObjectivesA business professional seeking for job position involving delivering outstanding customer service as it pertains to the job description. Not limited to adapting to change, multi-tasking, handling responsibilities, and a strong work ethic. Passionate in sharing knowledge based on my experience of training in customer service and product knowledge. Continuing to improve myself in advancement to the growth of the company. ExperienceSpecs Family Partners/ Feldman’s Liquor Stores2/2011 to 2/2020Regional Trainer for South West TexasMay 2018 – Feb 2020Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Conduct orientation sessions and arrange on-the-job training for new hires.Develop and organize training manuals, multimedia visual aids, and other educational materials.Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.Ensure compliance of policies and procedures of corporate standards.Trained upper management on updated policies and procedures.Trained shipping and receiving warehouse clerks.Trained sales associates on selling techniques and product knowledge.General ManagerSept 2015 – Mar 2018Oversee day to day operations of retail store.Direct and coordinate incoming product with floor displays, pricing, and sales.Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Manage staff, preparing work schedules and assigning specific duties.Determine staffing requirements such as recruiting, interviewing, hiring and training new employees.Plan and direct activities such as sales promotions, coordinating in store events with vendors.Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.Manage the movement of goods and ordering based on sales.Overseeing store to store transfers, shipping, and receiving.Filing and organizing invoices quarterly for accounts payable.Morning cash registers audits and daily deposits.Assigned daily sales goals to motivate sales associates.Wine DirectorFeb 2011 – Sept 2015Research availability of allocated products from vendors.Maintain records of goods ordered and received.Buying product for company and setting retail price based on cost.Supervise the activities of workers engaged in receiving, storing, testing, and shipping products.Issue shipping and receiving instructions and provide floor plans for displays of product.Develop and document standard operating procedures for receiving, handling, storing, shipping, or salvaging products.Follow up with sales of products and ordered based on sales.Conducted educational wine 101 classes for general public.Conducted instore wine and food tastings for general public.House Wine and Bistro8/2008 to 2/2011Restaurant Store ManagerOversee day to day opening and closing of store.Morning cash registers audits and daily deposits.Staff training based on food and beverage menu.Line cook and kitchen maintenance.Sold retail furniture food and wine accessories.Worked in all positions of restaurant. (Host, busser, server, bartender, dishwasher, cook, front and back of house manager)EducationSouth Texas Community College Mcallen, TXAssociates of fine arts in visual concentration (May 2008)SkillsTABC CertifiedCommunication and public speakingProblem Resolution Business Operations and staff trainingBi-lingual English/SpanishEducated in food and beverage industry (over 20 years’ experience)Wine expert (over 10 years’ experience)Customer Service (over 20 years’ experience)
