Julia weBerLAKE CHARLES, LOUISIANA337-419-5213JULIAWEBER367@yahoo.comCAREER OBJECTIVE Adaptable professional with 9+ years of experience and a proven knowledge of customer satisfaction, communication, problem solving, scheduling, and workflow planning. Committed to providing the best possible service and aiming to leverage my skills to successfully fill the role at your company. EDUCATION Naples American High School 2008-2011A.M Barbe High School High school diploma (2012)Mcneese State University 2020 – present EXPERIENCE Robinson Dental Lab tech Jan 2013- dec 2015Clean and maintain and sanitize all lab equipment used for surgeriesSchedule and oversee lab employees Practice sanitary and safe procedures to ensure all lab materials are processed correctly. Make molds & impressions of patients teeth and other dental appliances. Captain’s Table Manager Front & Back of House may 2018-july 2021Schedule staff hours and assign duties Organize and direct worker training programs, resolve personal problems, hire new staff, and evaluate employee performance. Prepare sales and inventory reports for management and owners Schedule and receive food and beverage deliveriesHire, train, and evaluate personnel Listen and resolve customer complaints regarding services, products, or personnel. Problem solving Golden Nugget CasinoFood and beverage serverH20 pool/bar and grill, golden nugget lake charles hotel and casino jan 2016-jun 2020L’auberge Casino & ResortLady of L’auberge Jun 2020-continuing Contributed to food and beverage sales totaling $5,000-$10,000+ daily on average. Represented and highlighted the L’Auberge and Golden Nugget brand along with a record-breaking sales team by offering a continuous entertainment experience for the guests and the public through hosting, food and beverage service, entertainment routines, modeling, and public relations activities.Maintained and cultivated important connections with elite guests at a premier facility that is ideal for the business traveler or guest looking for the ultimate stay in hospitality and dining experiences.Exemplified adaptability by my ability to embrace various venues in an entertainment capacity.Flexibly managed both engaging communication and attentiveness through my interaction with guests, all while promoting and marketing the business.Ability to work in a harmonious and cooperative fashion with guests, elite members, staff, vendors, and other organizations, including brand representatives.Exhibited strong interpersonal skills by my ability to work collaboratively, communicate effectively and professionally, and have positive relationships with guests and co-workers of all professional levels.Prepare alcohol and non-alcohol beverages for casino patrons. Interact with patrons, take orders, assess customers meeds and preferences and make recommendations.Restock and replenish bar inventory Maintain clean working environment in the back of the house and on the casino floor. SKILLS Exceptional customer service Maintain personal composure to high stress situations Effectively motivate subordinates to exert the effort necessary to attain organizational roles. Excel in training, leading and motivating people On time – dependability Integrity and honesty
