Julius Cuellar Jr.8200 Micron Apt 1405San Antonio Texas 78251(210) 935-2734Cuellarjulius165@gmail.com Summary Respectful, hardworking, dedicated, professional business accounting specialists with general managerial experience. Supervised payroll for restaurant employees, and managed daily operations at multiple restaurants.EducationHallmark University College, San Antonio, TX 08/2015Started Batchelor’s Degree in Business ManagementSouthern Career Institute, San Antonio, TX 06/2015Certificate in Business AccountingHallmark University College, San Antonio, TX. 02/2021Batchelor’s Degree in Business Management Hallmark University College, San Antonio, TX. 05/2021Currently working on my master’s degree in Healthcare Management SkillsComputerized AccountingMS Word, Excel, SpreadsheetQuickBooksExperienceJack -N-The Box 11/2021District Manager TraineeResponsible for driving restaurant sales and profits by providing clear direction and leadership to restaurant management that focuses on a guest-centric culture, including consistently delivering excellent guest service and food quality, executing Jack in the Box brand standards, and by promoting the Company’s vision, mission, and values. The span of control: 6-10 restaurantsOversees execution and ensures adherence with all Company and restaurant systems, procedures, and food safety requirements. Conducts restaurant audits and regularly monitors performanceEducates and consults with managers to ensure their understanding of restaurant operational and financial performance, including knowledge of income and expense reports and quality and service reports; ensures reports are reviewed each Period.Promotes a guest-centric culture and holds restaurant managers accountable for continuously improving the guest experience, including reviews guest experience reports (i.e., Voice of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of service, employee friendliness, problem resolution, cleanliness and order accuracy.Ensures all security equipment in the restaurants is operational; acts as the primary liaison with Law Enforcement at the restaurant level; conducts cash loss investigations including interviewing employees, identifying policy violations and responsible parties and reporting to the Asset Protection Department; conducts periodic asset protection surveys.Develops relationships with restaurant employees and promotes a work environment of mutual respect; seeks and acts upon employee feedback; addresses employee relations issues and ethics calls; conducts employee investigations and resolves problems. Ensures a restaurant environment that is fun, clean, and safe; ensures employees understand and acknowledge monthly safety lesson plans; conducts post-injury investigations, including reporting lost time claims to the Asset Protection Department and providing witness statements, videos, and police reports to the Risk Management Department; understands and utilizes Jack in the Box systems, processes, and tools; and complies with policies, procedures, and regulatory requirements.Utilizes effective recruiting sources and methods to attract and select talented employees while effectively balancing external hiring with internal promotions by conducting workforce assessment and succession planning. Reviews applications and resumes; conducts interviews; extends employment offers; initiates background checks and conducts new hire orientation and onboarding.Oversees the ongoing training and development of internal and external candidates for management and team leader positions; partners with management to identify development needs and implement development plans; ensures succession management by leading training sessions and workshops. Builds an engaged workforce through teaching, leading and coaching; motivates and inspires management team to achieve high performance by being a role model and providing regular performance assessment and feedback.Burger KingGeneral Manager 06/2018-10/2018Maintained overall responsibility for managing daily operationsOperated as company trainer for new hire Assistant and General ManagersProject Team Trainer for Four new Store OpenersOperational Management organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and securityFinancial Management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls, etc.People Management: recruiting new staff training and developing existing staff, motivating and encouraging staff to achieve targets and coordinating staff schedulingWorking to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulationsEnsuring high standards of customer service are maintained, implementing and instilling in their teams, company policies, procedures and ethics handling customer complaints and queriesImplementing branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devising your own promotional changesPreparing reports and other performance analysis documentationReporting to and attending regular meetings with area managers or head office representativesEstablishing relationships with the local community and undertaking activities that comply with the company’s corporate social responsibility programsOIS Investments, San Antonio, TX08/2013-9/2014State Inspector Deposited daily revenue after reconciling the register at the end of daySupervised payroll in order to ensure employee satisfactionInputted data into the DPS system to ensure accurate information for law enforcementWhataburger, San Antonio, TX06/2012-02/2013General ManagerManaged 25 employees to assure quality of food, and provide excellent customer serviceMaximized high team performers to deliver high standards of executing operationsFocused an excellent marketing strategy for Whataburger profitsControlled labor, food cost, and waste to make monthly budgetsBalanced registers, made deposits, paid daily store bills, to ensure balancing books at the end of dayU.S. Army Reserves, Fort Sam Houston, TX04/2009-07/2013Convoy Truck DriverAssisted in operation of vehicles over varied difficult terrain in support of garrison and field exercisesManaged loading and unloading of personnel and equipment to protect cargo against damaged equipmentResponsible for the welfare of 50 soldiers for the maintenance and readiness of military vehicles valued in excess of $5,259,000Led 600 convoy missions in Afghanistan to ensure the safety of the soldiers and the welfare of Afghan people who need supplies, food, water, and medical attention U.S. Army, San Antonio, TX03/2005-04/2009 Motor Transport OperatorPerformed duties as a squad leader in a deployed brigade support battalion to provide technical assistance to noncommissioned officersVerified mileage and vehicle logs to ensure proper maintenance was performedTrained soldiers on vehicle load planning to prevent the loss or damage of equipment and the risk of bodily injuryChurch’s Chicken 03/2004-03/2005General ManagerRestaurant General Manager position at Church’s Chicken must ensure that all customers will experience a hundred percent customer service satisfaction by ensuring that all products are served hot, fresh, and delicious.RGMs must also manage the store’s Profit and Loss by implementing the company’s cash control guidelines, efficiently managing the labor and the store’s inventory, while being able to make proper adjustments when the situation calls for it.Other additional responsibilities include hiring, interviewing, and evaluating store staff and aspiring applicants who want to part of the working team of the company.-Oversee daily FOH and BOH operations and ensure safety and sanitation standards are followedRespond efficiently and accurately to customer complaints-Manage financial reports and maintain a profitable business using P&L statements-Source, hire and continually develop team members with training and coaching-Understand and enforce current HR laws and best practices-Grow sales using different tactics and strategies-Manage and promote the brand-Schedule routine or emergency maintenanceBurger King 03/1993-03/2004General ManagerThe Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations.The RGM has overall responsibility for managing the daily operations of a single restaurant.The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomesReviews key P&L lines to increase profitability for the restaurantDrives sales through proactive guest service, people development & operations managementManages restaurant labor using optimal Manager staffing and Team Member schedulingEnforces compliance with government regulations, employment laws, and BKC policiesEnsures that restaurant upholds operational and brand standards*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary Food Certification Certificate Start Date 12-10-2021 Expiration Date 12-01-2026 Certificate Number 2020-1001411
