Katelynn Standley
katelynnstandley@gmail.com v (936) 465-3251 v Orlando, FL
EDUCATION
Bellevue University – Omaha, NE March 2022
M.S., Strategic Marketing
§ GPA: 3.5
Texas A&M University – College Station, TX May 2018
B.S., University Studies – Business
§ Minors – Communication, Tourism Management
§ Certificate – Hospitality Management
PROFESSIONAL EXPERIENCE
The Walt Disney Company – Orlando, FL
Resort Concierge & Operations Support – Disney’s Contemporary Resort May 2019 – Present
Intern – Disney College Program – Disney’s Pop Century Resort May 2018 – May 2019
§ Assists guests with planning and implementing various components of their vacations – including resort room
reservations, theme park ticket sales, and special event tickets
§ Monitors resort room inventory and responds to guest feedback and concerns in a four-star hotel with over
1,000 rooms
§ Leads and motivates third-shift concierge with solutions to guest inquiries and requests.
§ Anticipates guests’ needs and responds to requests and concerns promptly and efficiently to improve guest
satisfaction
§ Uses in-depth knowledge of Disney products and services to support members of the Disney Vacation Club
§ Partners with multiple departments within the resort to ensure guest satisfaction during their vacation
§ Promotes and sells vacation offerings for guests based on their individual needs
Audience Media Group – College Station, TX
Digital Marketing Assistant Aug 2017 – Jan 2018
§ Created and managed promotional social media content for various tourism industry clients
§ Designed and published blog and outreach content for a website that established a database of potential
clientele
§ Captured photographs and video footage for client social media accounts and websites
§ Gained extensive experience in digital customer service through managing online guest feedback, requests, and
inquiries through Facebook, Instagram, and Snapchat
§ Created, edited, and managed images and graphics in Adobe Creative Suite and achieved considerable skills in
Photoshop and Illustrator
Oldham Goodwin Group, LLC – Bryan, TX
Hospitality Management Intern March 2017 – Aug 2017
§ Gained firsthand insight into the hospitality industry working front desk operations at a large hotel chain
§ Surveyed multiple levels of the hotel industry, including housekeeping, maintenance, and food and beverage
departments
SKILLS
§ Skills: social media content production; social media writing; blog writing; written communication; content
marketing; brand marketing; search engine optimization; Adobe Creative Suite; Google Analytics Advanced;
HubSpot – Social Media, Digital Marketing, Inbound Marketing, and Email Marketing