Keith San Nicolas
Houston, TX 77027
keithsannicolas@gmail.com
713-702-6448
To obtain a fulfilling and challenging career that has opportunities for growth and development both
personally and professionally. Through my work experience I have been fortunate to learn and hone
many skills. I am familiar with a multiple computer programs and have been exposed to a variety of
situations that have aided in developing great relationships with both internal and external customers.
I would be a great asset to any company and look forward to the new opportunities to come.
Work Experience
Senior Manager
P.F. Chang’s China Bistro, Inc. – Sugar Land, TX
July 2013 to Present
Responsible for supervising and motivating all restaurant Team Members. Generated Team Member
Schedules ensuring proper coverage to help drive sales while remaining within the budgeted payroll
hours. Assisted with profit & loss management by enforcing security and cash control procedures,
reviewing financial reports and maintaining appropriate inventory levels. Ensured compliance to existing
procedures and developed new processes as needed. Championed the training team, safety committee,
excellence in guest services and Food Culture Standards. Provided training and roll out of new POS
system. Assessed development needs for all team members created action plans to achieve these goals.
Continually improve efficiencies and quality of overall operations
Manager
Chili’s Grill and Bar
July 2007 to July 2013
Responsible for supervising and motivating all restaurant Team Members. Generated Team Member
Schedules ensuring proper coverage to help drive sales while remaining within the budgeted payroll
hours. Assisted with profit & loss management by enforcing security and cash control procedures,
reviewing financial reports and maintaining appropriate inventory levels. Ensured compliance to existing
procedures and developed new processes as needed. Championed the training team, safety committee,
excellence in guest services and Food Culture Standards. Provided training and roll out of new POS
system. Assessed development needs for all team members created action plans to achieve these goals.
Continually improve efficiencies and quality of overall operations.
Server/Bartender
Chili’s Grill and Bar – Houston, TX
2004 to 2007
Processes and methodology. The main difference is that after proving my skills and capabilities I was
enrolled in the Chili’s management programming becoming a key carrier and working myself up to
manager.
Server/Bartender
T.G.I Fridays
1998 to 2004
Developed positive working relationships with all restaurant personnel working as part of a team, helping
others where needed or requested. Listened attentively to guests needs and wants, clearly articulated
the menu items and drink options available. Answered questions on drink and menu ingredients to
and provided recommendations to boost sales totals. Maintained a professional appearance at all
times, exhibited a helpful enthusiastic attitude in completing all tasks. Provided stellar customer service
demonstrating the ability to multi-task and adjust the sense of urgency with changing customer volumes.
Cross trained in all areas of the restaurant including but not limited to front of house, kitchen and Bar.
-references available upon request-
Education
Associate
Certifications and Licenses
TABC
Food Handler
Additional Information
Skills
• Computer Skills include: Expert in MS Office Applications, POS systems, Intra-office systems, as wells
as intranet, internet and social media.
• Business management Skills include: Operations, Hiring, Scheduling, Inventory Ordering/Purchasing,
Profit & Loss management, Statistical review and Financial report review
• Leadership and Training Skills include: Process development, Training, Motivating, Coaching,
Assessing developmental needs, and Strict adherence to regulatory standards