KENNETH DIXON
16279 Long Valley Ct, Conroe, T X 77302 | (C) 7135941928 | kdixon65@consolidated.net
Professional summary Highly proactive manager with over 30 years of experience in team leadership in the restaurant and hospitality industries. With 3 years
of computer software experience focused on integrations. Background includes sales, management and front and back-of-the-house
operations.
Skills Natural leader
Staff scheduling
Service-oriented Inventory control and record
Food service background
Conflict resolution
Results-oriented
Marketing and advertising Point of Sale (POS) systems
Strong work ethic
Work history
Client Service Specialist / Integrations Project Manager December 2016- March 2020
Ctuit Software / Compeat (Companies merged in August 2017)
The Woodlands, TX
Client Service Specialist
Resolve customer issue via phone, email, mail, or social media.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Act as the company gatekeeper.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Integrations Project Manager
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are completed in a timely manner and within scope.
Ensure resource availability and allocation.
Develop a detailed project plan to monitor and track progress.
Manage changes to the project scope, project schedule and project timeline.
Measure project performance using appropriate tools and techniques
Report and escalate to upper management as needed
Manage the relationship with the client and all stakeholders
Establish and maintain relationships with third parties/vendors
Meet with clients to take detailed briefs and clarify specific requirements of each project.
Track project performance, specifically to analyze the successful completion of short and long-term goals
Use and continually develop leadership skills
Develop spreadsheets, diagrams and process maps to document needs
Attend conferences and training as required to maintain proficiency – Principles of Project Management. August
2019, University of Texas Austin.
Perform other related duties as assigned – Historical Backpolls.
General Manager, Operations Manager August 2013- November 2016
Black Walnut Cafe Houston, TX. The Woodlands, TX
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large caterings, or last minute
menu changes.
Organized special events in the restaurant, including caterings, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional
food and service.
Led and directed team members on effective methods, operations and procedures.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Skillfully interacted with external vendors to obtain the best quality of products.
Conducted monthly and quarterly inventories.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and
terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
General Manager Dec 2007 – June2013
Dosey Doe The Woodlands, TX
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute
menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional
food and service.
Led and directed team members on effective methods, operations and procedures.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Conducted timely performance evaluations for all front of house staff
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and
terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Manager, Assistant General Manager, General Manager Jun 2002 – Dec 2007
Texas Wings (Hooters)
Houston, TX (multiple
locations)
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute
menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional
food and service.
Led and directed team members on effective methods, operations and procedures.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Skillfully interacted with external vendors to obtain the best quality of products.
Conducted weekly, monthly and quarterly inventories.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and
terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Server Manager, Bar Manager, Kitchen Manager, Assistant General Manager
TGI Fridays Sept 1989 – Jun 2002
Houston, TX (multiple locations)
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute
menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional
food and service.
Led and directed team members on effective methods, operations and procedures.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Skillfully interacted with external vendors to obtain the best quality of products.
Conducted weekly, monthly and quarterly inventories.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and
terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Server
Shaffers, Feb 1987 – Aug 1989
Indianapolis, IN
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverages.
Displayed enthusiasm and knowledge about the restaurant’s menu and products.
Addressed diner complaints with kitchen staff and management.
Developed and maintained positive working relationships with others to reach business goals.
Monitored guest for intoxication and immediately reported concerns to management.
Maintained complete knowledge of the restaurant menu. Including updates.
Server, Head Server Sept 1989 – Jun 2002
TGI Friday Houston, TX
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverages.
Displayed enthusiasm and knowledge about the restaurant’s menu and products.
Addressed diner complaints with kitchen staff and management.
Developed and maintained positive working relationships with others to reach business goals.
Monitored guest for intoxication and immediately reported concerns to management.
Maintained complete knowledge of the restaurant menu. Including updates.
Trained all new waitstaff.
Education
Associate of Arts: Music 1991 Houston TX
North Harris Community College
High School Diploma: Basics 1984 Indianapolis IN
Broad Ripple High School
References available upon request.