Kevin BerryKevinberry09@gmail.com015811500757.337.7600 Houston, TXA results-driven professional who learns quickly in a fast-paced work environment and shows initiative in times of challenge and ambiguity. Effective communicator, creative problem-solver, and collaborative leader with a proven ability to manage multiple responsibilities and foster partnerships to increase revenue and improve customer satisfaction. Key SkillsSales & MarketingBudget AdministrationCommunity OutreachOffice PlanningEmployee EngagementContent Development & Management018796000Professional ExperienceCapstone on Campus Management LLC – Phoenix, AZ Office Manager 06/21 – 1/22 Greet all students and visitors in a friendly, courteous, and professional mannerDemonstrate exceptional customer service skills while performing all tasks, including answering telephone calls, collecting maintenance requests, room lockouts, distributing packagesLogs and distributes packages and mail; conducts package audits on a regular basisCreates spreadsheets and reports for tracking housing and occupancy informationProvides functional supervision for the student Office AssistantsProcess room check-in and check-out forms; collection and audit of keysAssist with general office needs (making copies, faxes, inventory of supplies, etc.)Ability to follow directions and work with limited supervisionExcellent customer service skills with a professional demeanorProvide support to Director of Operations and Assistant Directors as neededOther duties and tasks as assignedUrban League of Portland – Portland, OR Office Manager 9/20 — 4/21 • Greeted and assisted clients with issues or complaints • Maintained files and records and performed basic bookkeeping activities • Coordinated meeting logistics and correspondences for leadership team and support staff • Monitored office supplies, inventory, and expenditures and placed orders for staff • Solicited donations • Purchasing all needed office supplies • Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands • Partner with HR to maintain office policies as necessary • Coordinate with IT department on all office equipment • Manage relationships with vendors, service providers and landlord, ensuring that all items are invoicedand paid on time • Perform review and analysis of special projects and keep the management properly informedAramark – Beaverton, OR Food Prep Cook 2/20 — 4/20Cooked and prepared a variety of food according to production guidelines and standardized recipesSet up workstation with all needed ingredients and equipmentPrepared ingredients and operated equipment Properly stored food by adhering to food safety policies and proceduresCleaned and sanitized work areas, equipment, and utensilsMaintained excellent customer service towards customers, clients, co-workers, management, etc.Self Enhancement, Inc., Portland, OregonOffice Coordinator 4/18 – 7/19Greeted and assisted clients with issues or complaintsMaintained files and records and performed basic bookkeeping activitiesCoordinated meeting logistics and disseminated correspondences for leadership team and support staff Monitored office supplies, inventory, and expenditures and placed orders for staffSolicited donationsShilo Inn Corporate, Beaverton, Oregon 3/17 – 4/18Restrictions SupervisorSupervised employees in Central Reservations; ensured employees produced accurate reservations for each property on a timely basis Completed daily forecast reports; reported hotel sales, revenue, rooms sold and occupancy to general managers and ownerAssisted general managers with closeouts and inventoryManaged third party reservations; monitored and adjusted room rates and restrictions Coordinated special projects to increase reservations during non-peak periods Developed and implemented policies and procedures for Central Reservations Trained new employees on customer service, procedures, policies and reservationsHandled customer service issues; worked with hotel staff to incorporate special requests Shilo Inn Corporate, Beaverton, Oregon 2/16 – 2/17Reservations AgentTook inbound calls from guests looking for information or wishing to make reservations Responded to inquiries from property managers or other management personnel Handled customer service issues; worked with hotel staff to incorporate special requestsTripled monthly sales quota; received Reservations Agent of the Year award for sales and customer serviceAarons Sales and Lease, Portland, Oregon 8/14 – 7/15Accounts ManagerManaged account collections, new leases, and merchandise renewals Reviewed and closed lease agreements; consistently achieved or exceeded monthly goalsFacilitated returns in collaboration with store managerMonitored customer accounts; updated customer information and maintained accuracy of customer contact databaseMonitored customer history and habits; made recommendations to support customer ownershipMaintained customer contact through phone visits; counseled customers to gain timely lease/merchandise renewalsCellaris, Portland, Oregon 1/14 – 7/14Sales Associate Managed sales functions of the store for inside & outside saleIncreased sales revenue by building authentic customer relationships; exceeded weekly and monthly sales goalsInternational Sports Management, Portland, OR 2/13 – 12/13Sales ManagerMotivated staff to meet or exceed sales goals Facilitated strategy development process to drive decision makingManaged budget, inventory and ordersTri-Star Flagging, Oregon City, OR 2/12 – 2/13Flagger Directed traffic for road construction crew Coordinated traffic flow via two-way radio, hand signals, and other communicationPositioned orange barrels, cones and vehicle placement devices alongside the roadway to facilitate safe passage through work zone Conga Club, Portland, OR 2/10 – 4/11Event Planner Coordinated and executed special events; oversaw the planning and execution of logistics Managed event operations: managed facility selection, contracted musicians and staff, pricing, food and beverage selections, decorations and audio/visual service arrangementsSupervised production of events; worked with event sponsors and internal/external teams on all aspects of event planning Developed and distributed event marketing materials Negotiated and managed contracts with sub-contractors and vendors-952520002500Volunteer ExperienceMiss Juneteenth Oregon, Portland, OR 9/17 – 4/21Event ManagerCoordinate fundraisers and volunteer eventsCoordinate meals and cateringUrban League of Portland Young Professionals, Portland, OR3/16 – 10/20Member Coordinated speakers for National Day of Service STEM summit for priority youth in PortlandCoordinated and participated in volunteer activities and eventsHelped secure sponsorship funds for coordinating community events Education00Oregon Culinary Institute, Portland, ORJuly 2019- December 2019Portland Community College, Portland, OR2017-2018: Associate degree in General Studies
