Kristina EdwardsKaty, TX | 501-247-5080 | knedwards78@gmail.comGoal-oriented District Manager with 15+ years of experience developing and implementing innovative strategies to maximize revenue generation. Collaborative team leader committed to delivering exceptional dining experiences in a fast-paced and dynamic restaurant environment. Skilled at building strong relationships with clients and key stakeholders.Professional ExperienceBroadway Pizza | Minneapolis, MN Director of Operations | June 2018 – June 2023 Led 12 General Managers, ensuring compliance with company policies, standards, and applicable lawsMaximized sales and profitability by implementing processes for superior quality, service, and cleanlinessBoosted overall sales to over $25 Million dollars per year over 12 locationsTrained over 50 new employees using strong communication skills, boosting performance by 82%Hired top talent through targeted recruitment techniques, improving employee retention by 97%Achieved $65,000 cost savings by developing an effective operation planMcDonald’s | Minnesota/South Dakota/IowaMulti-unit Supervisor | April 2017 – August 2018 Decreased store labor costs from 28% to 23% through strategic scheduling techniques Minimized monthly cash deficits from $-1800.00 to $-100.00 or less through effective financial management Increased breakfast sales by 28% and night sales by 14% by executing targeted marketing campaigns Gifted Healthcare | Staffing Specialist/Account Manager | April 2015 – March 2017 Staffed 12 local hospitals and nursing homes with RNs, LPNs, and CNAs, improving patient care outcomesLaunched a travel division for LTAC staffing, overseeing the placement of 23 RNs at facility in MemphisBoosted number of scheduled shifts from 28 per week to 421 through strategic client relationship managementManaged new contracts with LTAC hospitals, expanding the market from 3 to 40 hospitals in less than 6 monthsMcDonald’s | Minnesota/South Dakota/ Iowa Regional Manager | January 1991 – April 2015 Conducted comprehensive performance evaluations for 12 restaurant staff, driving continuous improvementHandled payroll processes for 12 McDonald’s locations, ensuring accurate and timely payment to employeesSupervised all accounting functions with attention to detail, improving cost controlOversaw daily operations of the company, maintaining quality standards Enhanced PAC from 8.6% to 32.3% by implementing comprehensive customer service training programsReduced FOB from 12.1% to 3.28% by executing standardized order-taking procedures and protocolsCore CompetenciesBilingual (English, Spanish, Laotion), Inventory Management, Quality Control, Performance Evaluation, Cost Control, Budgeting & Financial Analysis, Strategic Planning, Vendor Management, Training & Development, Health and Safety ComplianceTechnical SkillsMicrosoft Office, Micros, GrubHub, Aloha, Upserve, QSR Soft, Toast, Square, OpenTable, Micros POS, Focus, 7Shifts, QSR Scheduling, Sling, Slack and Gusto Wallet.Education/CertificationsBusiness Management, Killian1999Human Resources Management, Killian 1999
